The customer service was outstanding. We booked room 21 for 2 nights, £160 per night. Compared to the other 10 hotels we stayed in across Iceland it had what we needed, but was more basic and cramped. The facilities included are excellent as is the location. I would get rid of the table in the room and have 2 side tables as one bed is against the window. Only 2 hangers and a few hooks. Toilet close to shower, general room a tight squeeze with little room for luggage. View of cars and main road. No noise though, we slept very well. This is a nice place to stay, but we didn’t feel the room we were in was good value for money, but know other rooms were absolutely fine. We were recommended a fabulous restaurant, Mathus, the food was delicious. Great coffee shop recommendation too. Host was great.