I probably would have given this hotel a 4 or even a 5 given its location, its cleanliness, the reception staff and the stunning view from my third floor room.
However, unfortunately, halfway through my trip, on Wednesday 2 April, I came back to discover that someone had gone through my luggage, which was locked with a padlock, and an envelope containing Euros had disappeared.
In the interests of fairness it does say on the door of the room that the hotel is not responsible if you do not put valuables in the room safety deposit box and that is what I was told when I reported it.
Fair enough, although they are not foolproof as staff can access them with master keys or codes – after all, how do they re-set it after a guest has used it and have it ready for the next one.
I was a little surprised at the lack of reaction/empathy, just that it is your fault and tough, rather than look at the bigger picture that someone had been into my room, looked for my luggage which was kept under the bed and locked with a padlock. I would have thought that this should have at least raised a few alarm bells with them – could happen to someone else.
This individual(s) had taken the time to look around for the key, which was hidden under a pillow on the top shelf of the wardrobe, unlocked the case, rifled through my belongings and then took the envelope with money in it, locked the case back up and put it under the bed – so clearly in there for a while.
Left feeling very disappointed and upset.