Our room was advertised as Private bathroom as other rooms are shared bathroom , we believed this was an-suite but it’s a toilet across a landing for your use only. I have mobility issues and asked for a lower ground floor but was advised the reception / rooms start level 3 and there is no lift, this caused problems to start with, the shower head holder was broken and high step into shower, toilet flush temperamental. Prague was 38 degrees and no air conditioning, just a tiny fan in the room. Beds were upstairs in the room climbing an unstable rickety bamboo stair case . We were supposed to stay for 5 nights but left after 1 night and told could not refund as room now booked , very dissatisfied