I purchased 4 rooms - two for 4 nights and two for 3 nights for family attending my husband's funeral. They were trying to be positive and didn't want me to feel bad, but I just found out the rooms were dirty, there were crumbs in the rooms, one room had a half of a toilet seat, one room was missing light bulbs - an employee took one out of the hallway and took it into the room, there were water/dirty stains covering the bottom 12 inches of the drapes, the water would shut off during showers in EVERY ROOM. I am appalled and saddened that my family had to stay in these rooms. I have apologized to them! I will contact Hotels.com for a refund. NEVER will I send anyone here again.