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Hotel Hacienda de Castilla

3.0 star property
Hotel with outdoor pool, near Ultramar Ferry Puerto Juárez

Choose dates to view prices

In the heart of Downtown Cancun, Hotel Hacienda de Castilla offers a warm welcome with an inviting library and restaurant. Unwind by the outdoor pool or explore nearby attractions with help from multilingual staff who have left a lasting impression on previous guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe
  • Meeting room

Feel at home (6)

  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping

Room options

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 16 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Hair dryer
Private bathroom
Cable channels
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 16 sq m
  • Sleeps 4

Similar properties

Outdoor pool
Blue Coconut Cancun Hotel
  • Pool
  • Free parking
  • Free WiFi
  • 24/7 front desk
7.6 out of 10, Good, 137 reviews
The price is CNY172
CNY239 total
includes taxes & fees
Nov 26 - Nov 27
Blue Coconut Cancun Hotel
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About the neighborhood

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Las Palapas Park - 18 min walk - 1.5 km
  • Ultramar Ferry Puerto Juárez - 6 min drive - 2.5 km
  • Plaza 28 - 7 min drive - 2.2 km
  • Puerto Cancun Marina Town Center - 8 min drive - 2.8 km
  • Plaza Las Americas - 9 min drive - 3.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Tacos Beef - ‬10 min walk
  • ‪taqueria bonampak - ‬7 min walk
  • ‪Domino's Pizza - ‬8 min walk
  • ‪La Casa De Las Mayoras - ‬9 min walk
  • ‪Cocina Economica Marbella - ‬11 min walk

About this property

Hotel Hacienda de Castilla

When you stay at Hotel Hacienda de Castilla, you'll be just a 5-minute drive from Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool, a bar/lounge, and a children's pool are other features. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 43 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests with dietary restrictions or food allergies should contact this property in advance.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total, up to 44 lbs per pet)*
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Pool table

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle service is offered for an extra charge of MXN 1000 per room (one-way)
  • Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 100 per pet, per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Is there a pool at Hotel Hacienda de Castilla?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Hacienda de Castilla?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Hacienda de Castilla?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Hotel Hacienda de Castilla?

Yes, an airport shuttle is available. The charge is MXN 1000 per room one-way.

What are the check-in and check-out times at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

Is there an onsite casino at Hotel Hacienda de Castilla?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (6-min drive) are both nearby.

What is there to do at Hotel Hacienda de Castilla and nearby?

Hotel Hacienda de Castilla has an outdoor pool.

Are there restaurants at or near Hotel Hacienda de Castilla?

Yes, La Hija de Villa offers Mexican cuisine.

What's the area around Hotel Hacienda de Castilla like?

Hotel Hacienda de Castilla is in Downtown Cancun, a short 4-minute walk from Séptimo Día Adventist Church and 13 minutes' walk from Mercado 23.

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Reviews

Hotel Hacienda de Castilla Reviews

7.4

Good

7.8

Cleanliness

5.6

Location

8.0

Staff & service

8.2

Eco-friendliness

7.2

Property conditions & facilities

Popular mentions

Service staff
Room
Restaurant
Location
Value
Booking
Wifi

Reviews

10/10 Exceptional

Great staff, great attention to detail
Richard, 1-night trip

10/10 Exceptional

Good service for the price.
Victor, 2-night trip

10/10 Exceptional

Nice place for family to stay
Jolene, 8-night trip

8/10 Very good

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Naleita, 2-night trip

8/10 Very good

Nice clean room and friendly staff.
Shella, 1-night trip

8/10 Very good

It was comfortable and clean. I enjoy staying there. Close to public transportation.
Edgar, 7-night trip

10/10 Exceptional

This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Charlene, 6-night trip

10/10 Exceptional

nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
steven, 1-night trip

10/10 Exceptional

The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Zenon, 3-night trip

8/10 Very good

Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

10/10 Exceptional

It’s very poorly area, looking danger outside specially nighttime
Isidro, 1-night trip

8/10 Very good

No elevator and no fridge on room. Very clean nice room and very clean.
Rafael, 5-night trip

2/10 Poor

I didn't like that I had to pay 760.00 pesos more for a tax that they told me was not included, and that is very bad since it is assumed that when the reservation is made everything is already included.
JUAN, 5-night trip

10/10 Exceptional

Muy buen departamento con todos los servicios excelente vista, y muy buena ubicación , la playa perfecta
Blanca Alicia, 1-night trip

10/10 Exceptional

Bien

Bien
Nathalie, 1-night trip

10/10 Exceptional

Habitación muy cómoda, solo la limpieza deja mucho que desear
Jorge, 2-night trip

10/10 Exceptional

Muuy acogedor comodo y fresco, limpia la habitación.
viviana, 1-night trip

10/10 Exceptional

Todo muy bien
Diana, 1-night trip

8/10 Very good

Lo único que no me gustó es q no puede hacer uno cambios de último momento en este momento tengo una reservación ya la pague para regalar por aniversario a mi hermano y no la puede ocupar por q está a mi nombre aunque ya esté pagada de me hace de muy mala onda q no pueda disfrutar mu hermano la estancia q pague para el y su esposa
jihan, 1-night trip

2/10 Poor

La limpieza y las condiciones del hotel, están muy mal, fue una mala experiencia!
Maria, 1-night trip

2/10 Poor

Péssima experiência, não recomendo. O Hotel precisa urgentemente de uma reforma. Passamos uma noite horrível. Muito barulho a noite toda, o chuveiro não aquece direito a internet não funciona direito local precário
Laércio, 1-night trip

8/10 Very good

The staff is amazing!
charlene bourassa, 8-night trip

8/10 Very good

Todo bien y tranquilo
Veronica, 3-night trip

4/10 Fair

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Martin, 5-night trip

8/10 Very good

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Breakfast
Dinner
Kim Yvette, 2-night trip