The front desk team was lovely, and even left us a bottle of champagne and a nice room. Unfortunately, we ended up next door to a couple with a baby that did not stop screaming the entire time, which made it clear quite how thin the walls were! We could hear every door closing etc. Our room also smelled of cigarette smoke the entire stay. We spoke to the front desk about it and they said they would try to figure out where the smoke was coming from which we appreciated. The area is about a 20-minute walk from the main sights which is doable if it's not raining. And it has an elevator which is great! The air conditioning worked very well and the wifi speed was the best we had in Italy.