I was very disappointed with my recent stay at the Spark by Hilton in Essex Junction. Upon arrival, I found that there was insufficient on-site parking and was forced to park at the neighboring Dollar Tree, which was inconvenient.
Later that evening, around 11:30 PM, we received a noise complaint while simply watching television at a low and respectful volume. Then, at approximately 12:30 AM, we were startled by a loud knock at the door. A front desk staff member informed us that multiple noise complaints had been submitted—apparently all by the same individual.
My boyfriend attempted to explain and demonstrate that we were merely watching TV at a normal volume. At that moment, the guest who had filed the complaints appeared at our door and, rather than engaging civilly, made a threatening comment to my boyfriend: “If you take one more step, we’re going to have a problem.” This made us feel extremely uncomfortable and unsafe.
While I fully understand the importance of addressing noise complaints, in this case, the complaints seemed unwarranted given our behavior, and the aggressive interaction from the other guest was completely unacceptable. Ironically, the disturbance caused by staff knocking loudly on our door in the middle of the night only added to the noise issue.
I documented the incident with a video and would have appreciated a way to formally share it during or after our stay. Overall, this experience fell far short of the standards I expect from the Hilton brand.