Checking in was not the best experience by far, no welcome, explanation of the hotel amenities, this was our first stay, this was down to the individual on the day, as the other reception staff were friendly, but first impressions not a great start. Room was lovely, very clean and comfortable, towels were crisp white, soft and luxurious. Bed again very clean and comfortable. Some markings on the wall where luggage rack was, be great if touched up to give an overall clean experience. Food was outstanding, both evening meal and breakfast during our stay was served, fresh, hot, well presented and flavoursome. Overall a lovely stay, definitely stay again, best breakfast in Llandudno!