We stayed for 4 days, on the 4th floor, right next to the stairs. I asked when checking in if we could move to a lower floor at any time during our stay & I was told most likely that yes that would probably be possible. The next day the manager said no, for our room type, nothing else was/or would be available. The 2nd night there were people running up/down the stairs & running, very noisy above us. The entire bathroom gets wet when showering, they could have extended the glass next to the toilet so at least the toilet would not get wet. No washcloths were available, had to go to target to pick those up. The front desk males were very unfriendly, no acknowledgment upon entering or exiting the property, or asking if there was anything we needed. The location of this property was great, but I would not stay here again based on the above comments.