Booked a superior room for two nights expecting a window with a view and beautiful furnishings according to the website and advertised photos, but on arrival we were given a room that was very dated and didn't match the advertised room. When we asked for a different room, we were told the hotel was booked full. However, they promised to move us to a new room for the second night when a large party checked out. The new room was exactly as the pictures described and had a beautiful view of the Basilica of St Chiara. The staff was very kind and worked hard to make us happy, but refused the option of a refund even though we did not want to pay "superior prices" for a room that did not match the superior booking. However, our second room was very nice, the breakfast was good, great location, and the staff was very attentive. I would stay there again if I could be guaranteed the room I booked!