In the heart of Jerusalem, National Hotel Jerusalem offers a warm welcome with a free breakfast buffet, rooftop terrace and shopping on site. Enjoy the flavors at AlWatani Restaurant or grab a coffee from the coffee shop. With dry cleaning services and luggage storage available, helpful staff are always ready to assist.
Jerusalem (JRS-Malha Railway Station) - 25 min drive
Jerusalem Malha Station - 25 min drive
Jerusalem Biblical Zoo Station - 26 min drive
Airport shuttle (surcharge)
Restaurants
‪Austrian Hospice of the Holy Family - ‬13 min walk
‪Jafar Sweets - ‬13 min walk
‪Educational Bookshop - ‬1 min walk
‪Hidmi Falafel - ‬11 min walk
‪Abu Shukri Restaurant - ‬13 min walk
About this property
National Hotel Jerusalem
Featuring a rooftop terrace, National Hotel Jerusalem puts you within a 10-minute drive of Western Wall. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at AlWatani Restaurant, which serves barbecue and is open for breakfast, lunch, and dinner. Fellow travelers say good things about the helpful staff and overall property condition.
At a glance
DONE
Hotel size
120 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Check-out time is 11:00 AM
Contactless check-out available
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Onsite self parking (ILS 40 per day)
Wheelchair-accessible parking on site
Onsite parking limited
DONE
Transfers
Airport shuttle on request (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–9:00 AM
Restaurant
Coffee shop
Room service (limited hours)
Traveling with children
Children's menu
What to do
Shopping
Working away
24-hour business center
Meeting room
Computer station
Conference center
Services
24-hour front desk
Limo or town car service
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Built in 1952
Safe-deposit box at front desk
Rooftop terrace
24-hour fitness center
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
Room amenities
Be entertained
32-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Turndown service
Free crib/infant bed
Freshen up
Private bathroom
Bathtub or shower
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Dining
AlWatani Restaurant - This restaurant specializes in barbecue and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Fees & policies
Refundable deposits
Cash Breakage deposit: ILS 250 per night for guests under 16 years old
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Israel Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Israel.
Optional extras
Buffet breakfast is offered for an extra charge of approximately ILS 70 for adults and ILS 70 for children
Airport shuttle service is offered for an extra charge of ILS 350 per vehicle (one way)
Late check-out can be arranged for an extra charge of ILS 282
Children & extra beds
Rollaway beds are available for ILS 200.0 per stay
Parking
Self parking costs ILS 40 per day
Pool, spa, & gym (if applicable)
Children under 16 years old are not allowed in the fitness facility without adult supervision
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Hotel National Jerusalem
Jerusalem National
Jerusalem National Hotel
National Hotel Jerusalem
National Jerusalem
National Jerusalem Hotel
National Hotel Jerusalem Hotel
National Hotel Jerusalem Jerusalem
National Hotel Jerusalem Hotel Jerusalem
Frequently asked questions
Are pets allowed at National Hotel Jerusalem?
Sorry, pets aren't allowed.
Is parking offered on site at National Hotel Jerusalem?
Yes. Self parking costs ILS 40 per day. Parking spots may be limited.
Is airport shuttle service offered by National Hotel Jerusalem?
Yes, an airport shuttle is available. The charge is ILS 350 per vehicle one way.
What are the check-in and check-out times at National Hotel Jerusalem?
Check-in start time: 3 PM; Check-in end time: 11 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of ILS 282. Contactless check-in and check-out are available.
What is there to do at National Hotel Jerusalem and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near National Hotel Jerusalem?
Yes, AlWatani Restaurant offers barbecue.
What's the area around National Hotel Jerusalem like?
National Hotel Jerusalem is in the heart of Jerusalem, a short 18-minute walk from Western Wall and 6 minutes' walk from Garden Tomb.
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Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0
Cleanliness
7.6
Location
8.6
Staff & service
7.6
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was a highlight with a good selection and variety, including hot and cold options. (20 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Breakfast
Location
Food
Restaurant
Bathroom
Bed
Lobby
Taxi
Reviews
Verified
10/10 Exceptional
Feb 4, 2026
Very nice room, staff were very hwlpful and kind. Restaurant on the roof is beautiful and delicious!
Karissa
Karissa, 1-night trip
Verified
8/10 Very good
Feb 11, 2026
Good clean rooms close to the old city
Aaron
Aaron, 5-night trip
Verified
10/10 Exceptional
Jan 10, 2026
The receptionist staff Sami and the rest of the team were absolutely amazing and very professional. I’d recommend this hotel to anyone who travels to Jerusalem.
Norma
Norma, 1-night trip
Verified
10/10 Exceptional
Oct 26, 2025
Staff were very helpful and good amenities
Vimal
Vimal, 3-night trip
Verified
8/10 Very good
Nov 11, 2025
The upstairs needs refurbishing but for half board it was great. good choice at breakfast and great location. Friendly staff
rod
rod, 4-night trip
Verified
10/10 Exceptional
Jun 2, 2025
Amazing hotel very friendly staff
zachary
zachary, 1-night trip
Verified
8/10 Very good
Dec 12, 2025
Location was great! We needed a remote for the tv and within a few hours one was provided and a service worker helped make it work. I requested a tea kettle a couple of times and was told one would be delivered. That never happened.
Parking was well explained and everyone was helpful
Rebecca
Rebecca, 2-night trip
Verified
10/10 Exceptional
Oct 31, 2025
Although it was in a lower class neighborhood it was beautiful. When I arrived an older staff member noticed I was having a little trouble with my bag and came down the entry stairs and carried it to the front desk for me. The staff were friendly and polite and it was clean throughout. And I have to say that the capriccio at the coffee shop was the best.
Richard
Richard, 5-night trip
Verified
10/10 Exceptional
Apr 13, 2025
Friendly, helpful staff. Short walk to the Old City.
James
James, 1-night trip
Verified
6/10 Good
Apr 25, 2025
Great for one night. Close to Damascus Gate and The Garden Tomb which was wonderful.
Tara
Tara, 1-night trip
Verified
10/10 Exceptional
Aug 24, 2024
The rooms beautiful and clean, the beds are comfortable, Worth a try
Eisa
Eisa, 1-night trip
Verified
10/10 Exceptional
Aug 15, 2023
I highly recommend this hotel service is great the staff go overboard to please tou
martin jesus de la
martin jesus de la, 7-night trip
Verified
10/10 Exceptional
Sep 24, 2023
The staff at the front desk is excellent and so helpful for first time visitors to Isreal.
sharon
sharon, 2-night trip
Verified
10/10 Exceptional
Sep 30, 2023
I would highly recommend this hotel
Perfect location in Jerusalem. Great breakfast with a nice rooftop. Very helpfull staff and we felt really safe staying here.
Verified traveler
5-night trip
Verified
10/10 Exceptional
Aug 17, 2023
Would recommend!
Amazingly friendly staff, walking distance to the old city and trams, very comfortable!
Jason
Jason, 1-night trip
Verified
10/10 Exceptional
Aug 1, 2023
The staff was great
Tania
Tania, 7-night trip
Verified
10/10 Exceptional
Oct 4, 2023
Staff are very friendly and accommodating. Location was good. Transfers booked with hotel were very efficient.
parwez
parwez, 3-night trip
Verified
10/10 Exceptional
Aug 30, 2023
Amazing staff. Breakfast was amazing- have a lot of choice for everyone - staff in restaurant very friendly and attended to all your needs. Will definitely come back here again. Thank you for your hospitality
sajeda
sajeda, 8-night trip
Verified
6/10 Good
Aug 27, 2023
Decent hotel, not a great room
angela
Verified
10/10 Exceptional
May 25, 2024
Great staff, Perfect location and Good value
All the staff and super friendly and helpful. The room is very spacious. Even though the hotel is built in the 50’s, it is well maintained. The older lady that works the breakfast buffet is very helpful and kind. The breakfast is a nice variety. The man who works the main desk (I think his name is Sam) is super nice, accommodating, helpful and easy to talk too. The young man who’s the manager is also very nice and always greets you.
Ray
Ray, 3-night trip
Verified
10/10 Exceptional
Jan 21, 2025
Always an enjoyable stay! The staff are the best part of staying here. They are unfailingly kind, helpful, patient and friendly. Location is unbeatable, and easy walk to Salah al Din and the Old City.
The only (slight) disappointment was breakfast. There are not enough fresh and healthy options available. Brewed coffee and hot tea are included. But espresso drinks (lattes, Americano, cappucino,) are extra and expensive.
Great people, and always a nice experience. We will be back!
Lori
Lori, 1-night trip
Verified
10/10 Exceptional
Jan 3, 2026
Decent Stay with Some Room for Improvement
I stayed here recently and overall, it was an okay experience. The room was clean, which was a positive start. However, after taking a shower, water leaked out from the shower area, and the entire toilet floor got flooded. I ended up spending a bit of time cleaning it up, which was quite inconvenient.
The towel provided was incredibly small – almost the size of a handkerchief. That wasn’t ideal, especially when you need a proper-sized towel after a shower.
The internet speed was frustratingly slow, which made it difficult to do anything online. Breakfast was decent but didn’t stand out – it could definitely be improved. Also, I was disappointed that they didn’t provide even a small complimentary water bottle upon arrival, which is usually a nice touch.
On the positive side, the location was excellent, with shops nearby, and the staff were very friendly and helpful. The reception team was especially accommodating, which was nice.
A couple of other things to note: the duvet provided was quite small. When I asked for a double duvet, they gave me another single one, which didn’t really solve the issue.
All in all, it wasn’t a terrible stay, but there are definitely some areas that could be improved for a better experience.
Muhammad Faisal
Muhammad Faisal, 5-night trip
Verified
10/10 Exceptional
Sep 5, 2023
Beautiful : always great satisfaction staying at National Hotel. Staff : very understanding and accommodating. The restaurant offers a variety of menus and the breakfast is a feast in itself. The restaurant's staff is very welcoming.
It's a great hotel for family: kids friendly. There is a park nearby where you could take your children to play. National Hotel is in the midst of the old city Jerusalem which makes it very convenient to move around. The environment in and around the hotel is very welcoming. This summer marked my 6th times staying at National Hotel, Jerusalem . I would recommend it to all.
Ginette,
Westchester, NY.
Ginette
Ginette, 12-night trip
Verified
4/10 Fair
Aug 31, 2023
The hotel did not provide safe box; hotel towels very raggedy and old; breakfast food was can fruit and they charge extra for cappucino or other coffees that where included in the breakfast fee. Overall poor staff helpfulness. Taxi drivers there were nice and helpful.