We booked a two-night stay at Muthu Keekorok Lodge Masai Mara and, upon arrival, decided to cancel one of the rooms; however, the hotel was unwilling to assist with the cancellation process, resulting in us forfeiting the cost of the unused room. Unfortunately, the overall condition of the property was disappointing. The lodge appears significantly outdated, with rooms lacking basic amenities such as proper ventilation, windows, air-conditioning, or televisions—only a small fan was provided. The bathroom had a persistent and unpleasant odor, drainage issues were noticeable, and insects were present throughout the room. The walls appeared unclean and constructed of rough stone surfaces that did not seem properly maintained. Additionally, the buffet food included in the stay was served cold, lacked freshness, and was of poor quality. While meals were included in the rate, guests were required to pay separately for beverages, which felt inconsistent with expectations for the overall pricing. To further compound the experience, staff interactions were largely unfriendly and inattentive. Overall, this stay did not meet basic hospitality standards, and the experience fell well below expectations for a lodge in this location.