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Swan Novo Hamburgo

4.0 star property
Novo Hamburgo hotel with indoor pool and restaurant

Choose dates to view prices

In the heart of Hamburgo Velho, Swan Novo Hamburgo offers a luxurious retreat. Start your day with a free breakfast buffet, then unwind in the sauna or steam room. With an indoor pool, arcade/game room, and Brazilian cuisine at the on-site restaurant previous guests rave about their stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free breakfast
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness center
  • Self parking
  • Room service
  • Business center
  • 6 meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
The current price is CNY376
CNY395 total
includes taxes & fees
May 10 - May 11

Room options

Available filters for rooms
Showing 15 of 15 rooms

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Standard Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite standard twin

Suite standard twin | Minibar, in-room safe, blackout drapes, free WiFi

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Suite, 1 Queen Bed

A hotel room with a large bed, wooden headboard, bedside tables with lamps, and a view of the outside through sheer curtains.

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Casal/Twin

Minibar, in-room safe, blackout drapes, free WiFi

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite Standard Casal / Twin

Suite Standard Casal / Twin | Minibar, in-room safe, blackout drapes, free WiFi

Suite Standard Casal / Twin

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double or Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Studio Suite

Executive Studio Suite | Minibar, in-room safe, blackout drapes, free WiFi

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, blackout drapes, free WiFi

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double or Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Similar properties

Exterior
Ibis Novo Hamburgo
Rio Branco
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 258 reviews
The price is CNY405
CNY434 total
includes taxes & fees
May 10 - May 11
Ibis Novo Hamburgo
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About the neighborhood

Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Comunidade Evangelica Hamburgo Velho - 3 min walk - 0.3 km
  • National Shoe Museum - 4 min walk - 0.4 km
  • Scheffel Foundation - 6 min walk - 0.5 km
  • Schmitt-Presser House - 6 min walk - 0.5 km
  • Municipal Paschoal Carlos Magno Theater - 3 min drive - 2.3 km

Getting around

  • Salgado Filho Intl. Airport (POA) - 36 min drive
  • Canoas Air Force Base (QNS) - 51 min drive
  • Novo Hamburgo Station - 8 min drive
  • Fenac Station - 10 min drive
  • Industrial - Tintas Killing Station - 12 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪King's Kão - ‬5 min walk
  • ‪Miltons Buffet - ‬7 min walk
  • ‪Quiero Café - ‬9 min walk
  • ‪Restaurante Locatelli - ‬4 min walk
  • ‪Buffet Martins - ‬8 min walk

About this property

Swan Novo Hamburgo

Enjoy your visit to Novo Hamburgo with a stay at Swan Novo Hamburgo. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include an indoor pool, a snack bar/deli, and a terrace.

At a glance

DONE

Hotel size

    • 134 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (BRL 20.00 per day)
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table

Working away

  • Business center
  • 6 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 70 per pet, per night

Parking

  • Self parking costs BRL 20.00 per day

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Frequently asked questions

Does Swan Novo Hamburgo offer free cancellation for a full refund?

Yes, Swan Novo Hamburgo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Swan Novo Hamburgo?

Yes, there's an indoor pool.

Are pets allowed at Swan Novo Hamburgo?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of BRL 70 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Swan Novo Hamburgo?

Yes. Self parking costs BRL 20.00 per day.

Is airport shuttle service offered by Swan Novo Hamburgo?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Swan Novo Hamburgo?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Swan Novo Hamburgo and nearby?

Swan Novo Hamburgo has an indoor pool and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Swan Novo Hamburgo?

Yes, there's an onsite restaurant that offers Brazilian cuisine.

What's the area around Swan Novo Hamburgo like?

Swan Novo Hamburgo is a short 6-minute walk from Scheffel Foundation and 5 minutes' walk from Schmitt-Presser House.

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Reviews

Swan Novo Hamburgo Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

.
Marco, 1-night trip
Verified

6/10 Good

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Jennifer, 8-night trip
Verified

10/10 Exceptional

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Iara, 1-night trip
Verified

10/10 Exceptional

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Iara, 1-night trip
Verified

10/10 Exceptional

.
Marco, 2-night trip
Verified

10/10 Exceptional

Tudo ok
andre, 1-night trip
Verified

8/10 Very good

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
6-night trip
Verified

6/10 Good

Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Ricardo, 3-night trip
Verified

6/10 Good

Ar condicionado demora pra gelar, estrutura do hotel é bem antiga.
Maiquel Andre, 1-night trip
Verified

10/10 Exceptional

Quarto limpo, equipe atenciosa, ar condicionado, café da manhã excelente.
Deivison, 1-night trip
Verified

6/10 Good

Ar pingando e banheiro cheio de formigas
Luiz Paulo, 1-night trip
Verified

8/10 Very good

Hotel limpio y buena atención. Baño podría reciclarse
Jens, 3-night trip
Verified

10/10 Exceptional

Quarto limpo e um excelente cafe da.manha
Mireille C, 6-night trip
Verified

10/10 Exceptional

Ótima opção de estadia. Boa localização. Local silencioso. Bom café da manhã. Equipe cordial
Marcelo, 1-night trip
Verified

4/10 Fair

modernizaram os quartos mas deixaram a desejar nos banheiros, poderiam ter feito as manutencoes necessarias principalmente na aparencia do piso, sanitario, moveis. Um detalhe importante alem das toalhas serem bem velhas estavam encardidas e com manchas.
Jonas, 2-night trip
Verified

6/10 Good

Quarto antigo,com muito pó de cupim. Encontrei até barata.
GIAN M, 2-night trip
Verified

8/10 Very good

O maior problema foi o barulho do ar-condicionado, que era muito alto e o banheiro pegando.
tiago, 1-night trip
Verified

10/10 Exceptional

Ótimo tudo
roberto, 2-night trip
Verified

10/10 Exceptional

Estadia muito agradável, ambiente limpo e bonito, piscina sempre disponível, bom atendimento e café da manhã bem gostoso.
Etienne, 1-night trip
Verified

10/10 Exceptional

Funcionários muito atenciosos, ótimo café da manhã e garagem privativa. Cama confortável, quarto remodelado e bom ar condicionado. Só tive problemas com chuveiro, pois a água era muito quente ou muito fria. Impossível deixar morna.
Othello, 1-night trip
Verified

10/10 Exceptional

Hotel de arquitetura impressionante! Projeto de muito bom gosto. O check-in foi bem rápido e tranquilo. O quarto é grande, confortável e tem algo que considero um diferencial: poltrona. O colchão é maravilhoso, macio. Muitos travesseiros e roupa de cama de qualidade. O Café da manhã é bem justo, mas não considero um diferencial. Único ponto que me incomodou um pouco foi a demora dos elevadores. Mas o Swan virou minha referência para Novo Hamburgo. Se voltar, certamente ficarei aqui de novo.
Gabriel, 1-night trip
Verified

8/10 Very good

Café da manhã excelente. Boas acomodações. O que nos deixou descontentes foi cobrarem R$ 70,00 por uma noite do nosso pet.
Norberto, 1-night trip
Verified

8/10 Very good

Lugar acessível e funcionários eficientes
lucia, 1-night trip
Verified

10/10 Exceptional

O lugar é bonito, organizado, em ponto alto e com vista para a cidade. Quarto limpo, equipe prestativa. Tivemos apenas um problema com o ar condicionado, e que foi prontamente resolvido. A piscina não tem aquecimento térmico, é interna, então estava fria.
Guilhermo, 1-night trip
Verified

8/10 Very good

Bom hotel, enxoval limpo , equipe de limpeza muito atenciosa. O café da manhã é ok, não está no padrão dos hoteis que cobram o mesmo valor
Maicon, 2-night trip