Hotel Santiago Plaza puts you just a 5-minute drive from United States Consulate General Hermosillo. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.
Hotel Santiago Plaza puts you just a 5-minute drive from United States Consulate General Hermosillo. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.
At a glance
DONE
Hotel size
103 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Check-out time is 1:00 PM
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free secured, covered onsite self parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–12:30 PM
Restaurant
Bar/lounge
Services
24-hour front desk
Luggage storage
Room amenities
Be entertained
14-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi (speed of 25+ Mbps)
Food and drink
Free bottled water
More
Daily housekeeping
Fees & policies
Refundable deposits
Cash deposit: MXN 100 per accommodation, per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 330 to 500 for adults, and MXN 330 to 500 for children
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from March 11 to March 17:
Bar/Lounge
Dining venue(s)
Parking area
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 9:00 PM
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Frequently asked questions
Are pets allowed at Hotel Santiago Plaza?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Santiago Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Santiago Plaza?
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is 1:00 PM.
Is there an onsite casino at Hotel Santiago Plaza?
No, this hotel doesn't have a casino, but Casino Fortune (3-min drive) and Orus Casino (3-min drive) are both nearby.
Are there restaurants at or near Hotel Santiago Plaza?
Yes, there's an onsite restaurant.
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Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
8.0
Amenities
8.4
Staff & service
8.0
Property conditions & facilities
Reviews
Verified
6/10 Good
Nov 19, 2025
Courteous and helpful staff. Good restaurant. Room was less than expected.
John
John, 2-night trip
Verified
2/10 Poor
Dec 8, 2025
No towels and bad very delayed service. Lots of late night noises
Ana
Ana, 1-night trip
Verified
6/10 Good
Sep 19, 2025
Allá si ggood but the GYM is not working
Rubén Lycombo Gonzalez
Rubén Lycombo Gonzalez, 2-night trip
Verified
8/10 Very good
Nov 25, 2025
Breakfas was no included
Alma Esperanza
Alma Esperanza, 1-night trip
Verified
8/10 Very good
Apr 10, 2026
Creo que solo falta comunicación del personal de la recepción como donde está la alberca, si tienen bar hacia donde queda tu habitación cosas así que te ayudan a ubicar las áreas
Julio
Julio, 2-night trip
Verified
6/10 Good
Mar 5, 2026
Habitacion limpia, dan cafe para cafetera de cortesia 4 tazas, personal amable
No estaba habilitada la alberca,el aire acondicionado tiro agua, al bañarse se sale el agua de la regadera, no hay plancha,
Sergio
Sergio, 1-night trip
Verified
10/10 Exceptional
Feb 14, 2026
Si, además el servicio de admisión y restaurante es excelente.
Miguel Angel
Miguel Angel, 2-night trip
Verified
10/10 Exceptional
Feb 5, 2026
Cómoda y limpia
Rubén
Rubén, 1-night trip
Verified
4/10 Fair
Feb 3, 2026
Las chapas de la puerta son mui malas mi habitacion tenia qe cerrar recio
Eduardo
Eduardo, 1-night trip
Verified
6/10 Good
Jan 22, 2026
Hace falta agua en la alberca
MARIA DE LOS ANGELES
MARIA DE LOS ANGELES, 2-night trip
Verified
10/10 Exceptional
Jan 21, 2026
Todo muy limpio
Teacher
Teacher, 1-night trip
Verified
10/10 Exceptional
Jan 21, 2026
Todo excelente, personal muy amable, restaurant delicioso.
Rafael Alejandro
Rafael Alejandro, 6-night trip
Verified
2/10 Poor
Jan 14, 2026
Mala atención. Pudi un control y me dicen que si sirve, que mandarían a alguien a ayudarme, jamás llegó, pido una toalla y me la llevarían, jamás llegó. Tuve que ir a la recepción a cambiar un control de TV. Sean más atentos con el cliente si se comprometen a llevar las cosas, háganlo o entreguen en recepción para que no demos vueltas en vano!!
Eladio
Eladio, 1-night trip
Verified
6/10 Good
Jan 9, 2026
Televisor desactualizado (no smart) con servicio de Cable.
El control del televisor no funcionaba.
Instalaciones y muebles viejos.
Aun asi el precio es bajo, y en relacion calidad precio es aceptable.
Patricio Alfonso
Patricio Alfonso, 1-night trip
Verified
6/10 Good
Jan 6, 2026
Bueno: Personal amable y cordial, me ayudaron con un early check-in, Habitación limpia, Hotel seguro, Privacidad respetada, Amenidades estándar correctas, muy cerca del Consulado. El buffet es rico y buena sazón.
Área de mejora: Ninguno de los servicios en su página o Expedia funcionaba (Gimnasio, Alberca) que era una de las razones por la que lo escogí. No tienen caja fuerte. El internet es MUY malo, tuve que usar mis datos para poder trabajar. Muy ruidoso, se escuchan ruidos todo el tiempo y es difícil dormir.
Nadia Cinthya
Nadia Cinthya, 3-night trip
Verified
2/10 Poor
Dec 29, 2025
Hotel muy descuidado, la habitacion muy sucia, olia mal, y muy mal servicio al huesped. No lo recomiendo nada
Maria
Maria, 1-night trip
Verified
10/10 Exceptional
Dec 21, 2025
Si
hortensia
hortensia, 2-night trip
Verified
10/10 Exceptional
Dec 17, 2025
Habitación cómoda
Ana Gabriela
Ana Gabriela, 1-night trip
Verified
10/10 Exceptional
Dec 15, 2025
Muy limpia la habitación
Zumiko
Zumiko, 1-night trip
Verified
2/10 Poor
Dec 6, 2025
2 noches de las cuales no se pudo descansar gritos música muy fuerte imposible poder dormir llame a las 3 de la mañana a recepción para avisar que era imposible dormir. Todo siguió igual
Diana Marina soledad
Diana Marina soledad, 2-night trip
Verified
6/10 Good
Nov 24, 2025
No incluye desayuno y la tarjeta para abrir el cuarto se desactivaba a cada rato se ve muy solo cerca por ahí