We were not given any instructions, or email on how to check-in, as no one was present and doors were locked two hours prior to check-in closeout. Only way we didn't end up on the streets, as there was no phone number an American phone or Whatsapp could contact, was another tenant aiding us. Room was cramped with pillows little more than pillowcases. Breakfast was facetious at best, as we were instructed that the food laid out wasn't for guests, even though our reservation said so, and one of the ONLY staff scolded us when we just tried being polite and asking questions. Finally we only met a 'reception' on the 2nd day that we were lucky to see, which demanded a city tax of 4% of our total price which for some reason wasn't part of the original booking, and afterwards we were demeaned when we asked how to check out as the owner was in the process of leaving before 1500 and we wanted to be as non-problematic as possible.