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Hotel Serena

2.0 star property
Pet-friendly hotel with bar/lounge, connected to the convention center, near Cathedral of Santa Maria del Fiore

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In the heart of downtown, Hotel Serena offers a tranquil retreat with continental breakfast and free in-room WiFi. Relax on the charming garden or enjoy a drink at the bar while taking in views from the picturesque terrace.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free breakfast
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar
  • Non-smoking

Main amenities (7)

  • Daily housekeeping
  • Bar/lounge
  • Terrace
  • Garden
  • Front-desk safe
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Single Room

Classic Single Room | In-room safe, desk, soundproofing, free WiFi

Classic Single Room

  • 23 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, soundproofing, free WiFi

Classic Double Room, 1 Double Bed

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | In-room safe, desk, soundproofing, free WiFi

Classic Twin Room, 2 Twin Beds

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Triple Room

Classic Triple Room | In-room safe, desk, soundproofing, free WiFi

Classic Triple Room

  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

View all photos for Classic Quadruple Room, Private Bathroom

In-room safe, desk, soundproofing, free WiFi

Classic Quadruple Room, Private Bathroom

  • 23 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

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8.2 out of 10, Very Good, 649 reviews
The price is CNY1,131
CNY1,355 total
includes taxes & fees
May 23 - May 24
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About the neighborhood

Map
Via Fiume 20, Florence, FI, 50123

What's nearby

  • Palazzo dei Congressi - 2 min walk - 0.2 km
  • Piazza di Santa Maria Novella - 5 min walk - 0.4 km
  • Basilica of Santa Maria Novella - 5 min walk - 0.4 km
  • Central Market - 5 min walk - 0.5 km
  • Cathedral of Santa Maria del Fiore - 10 min walk - 0.8 km

Getting around

  • Florence Airport, Peretola (FLR) - 23 min drive
  • Florence Santa Maria Novella Station - 4 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Porta al Prato Station - 15 min walk
  • Valfonda - Stazione Santa Maria Novella Tram Stop - 3 min walk
  • Unità Tram Stop - 4 min walk
  • Fortezza Tram Stop - 5 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪All'Antico Vinaio - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Vyta - ‬3 min walk
  • ‪Bar Tonarelli - ‬2 min walk

About this property

Hotel Serena

When you stay at Hotel Serena, you'll be within a 15-minute walk of Piazza di Santa Maria Novella and Central Market. You can unwind with a drink at the bar/lounge, and free continental breakfast is available daily between 8:00 AM and 9:30 AM. A terrace and a garden are other highlights. The property is just a short walk to public transportation: Valfonda - Stazione Santa Maria Novella Tram Stop is 3 minutes and Unità Tram Stop is 4 minutes.

At a glance

DONE

Hotel size

    • 8 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 1 PM; Check-in end time: 7 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - midnight
    • Front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets stay free
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–9:30 AM
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

Services

  • Front desk (limited hours)
  • Luggage storage

Facilities

  • Built in 1930
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Policies

Noise-free guestrooms cannot be guaranteed.

This property accepts credit cards.

Credit cards accepted: Visa, Mastercard, American Express

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Also known as

Hotel Serena Florence

Serena Florence

Hotel Serena Hotel

Hotel Serena Florence

Hotel Serena Hotel Florence

Frequently asked questions

Does Hotel Serena offer free cancellation for a full refund?

Yes, Hotel Serena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Serena?

Yes, pets stay free.

What are the check-in and check-out times at Hotel Serena?

Check-in start time: 1 PM; Check-in end time: 7 PM. Check-out time is 10 AM.

What is there to do at Hotel Serena and nearby?

Hotel Serena has a garden.

What's the area around Hotel Serena like?

Hotel Serena is in Historic Centre of Florence, a short 3-minute walk from Valfonda - Stazione Santa Maria Novella Tram Stop and 16 minutes' walk from Ponte Vecchio.

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Reviews

Reviews

7.2

Good

7.8

Cleanliness

8.2

Location

6.8

Staff & service

6.8

Property conditions & facilities

Reviews

Verified

2/10 Poor

Funcionários mal humorados, quarto horrível, velho, antigos, chuveiro péssimos, café ds manhã péssimo, tanto que não conseguirmos tomar. Tivemos muitas dificuldades pois estávamos com un bebê de 1 ano. Não recomendo.... não é um hotel, é uma pensão.
Danilo, 2-night trip
Verified

8/10 Very good

Albergo senza pretese ma pulito e con una colazione più che decente. Molto soddisfatto
GIOV60, 2-night trip
Verified

6/10 Good

Hotel con mucho ruido de tránsito, la habitación es muy amplia, con una cama confortable y el baño está lindo. Wifi no existe casi no tiene alcance. La limpieza es pobre. Ubicación relativamente buena.
Juan Javier, 2-night trip
Verified

2/10 Poor

This was the worst hotel stay of my life. The owner and his wife screamed at each other all night and day. The owner entered our room while we were sleeping. The owner yelled at me when I went to check out and requested a printed copy of my receipt. I paid the bill, and then he grabbed the paperwork, yelled at me, and stormed out. When he came back, I used Google translate on my phone to help make sure I hadn't said something wrong given the language barrier. Again, using Google translate on my phone, I apologized for any confusion and asked for a printed copy of the bill. He yelled at me and grabbed me by my wrists and shook me. My sister and I had already paid, so we grabbed our luggage and left immediately. I would NEVER recommend this hotel to anyone given the experience. I have never been yelled at before like this-- much less assaulted.
Anon, 5-night trip
Verified

6/10 Good

Noisy hotel

My hotel room was nice, but noisy during the night and very early morning. People talking loud and doors slamming. The hotel is located on the second floor, but there is no elevator from the street to the first floor this is a struggle when traveling with heavy luggage. The hotel is conveniently located two blocks away from the train station.
Edwin, 2-night trip
Verified

10/10 Exceptional

Perfect for a family stop in Floro

Great hosts, clean, incredibly convenient to the train station to drop our bags and venture out to see Firenze. Beds comfy, large room.
Jean F, 1-night trip
Verified

8/10 Very good

Hotel carino, ottima posizione

Hotel al primo piano di un palazzo storico nei pressi della stazione. Stanza spaziosa e con tutti i comfort, buona la colazione, disponibile lo staff.
1-night trip
Verified

6/10 Good

für einen Kurzurlaub ok. etwas laut. wenig Auswahl beim Frühstück
2-night trip
Verified

10/10 Exceptional

Maravilhoso

Não tenho palavras para explicar o acolhimento neste hotel. Me senti em casa. O quarto era lindo! A cama super confortável. O banheiro e o quarto sempre limpo. O café da manhã delicioso com tudo muito bem preparado. E ainda, o sr que nos servia com toda cortesia e gentileza. Localização ótima, próxima aos pontos turísticos e à estação de trem, o que nos facilitou a viagem a outras cidades próximas Florença.
Verified

6/10 Good

La camera un po' fredda. Vicinissimo alla stazione. Molto comodo. Molto gentili e soprattutto disponibili
3-night trip
Verified

10/10 Exceptional

Eviniz gibi, konum,rahalık,temizlik mukemmel

Harika bir karşılamaydı resepsiyonistin o güler yüzü ve şirin tavırları asla unutulmaz biz bal ayı çiftiydik ve herşey istediğimizden daha güzel geçti kahvaltısı temizliği mükemmel bir konaklama yeri herşey için samimi tavırlarıniz için teşekkür ederiz :))))
Mert Cemalettin, 2-night trip
Verified

6/10 Good

Basic hotel in good location

Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards) reasonably cheap, but very basic - a bit of a throwback to the 1980s (but not in a retro way). My room was at the front and so subject to a lot of street noise – especially the cleaning at about 1am. Very convenient location, close to the railway station and the sights. Proprietor was friendly enough, but did not speak English and seemed reluctant to speak Italian slowly enough for me to understand.
PD, 1-night trip
Verified

8/10 Very good

Excellent rapport qualité prix.

Très petit hôtel vétuste mais bon accueil efficace et sympathique. Travaux à proximité pour longtemps. Très bien situé.
Rolland, 2-night trip
Verified

8/10 Very good

great location for train station and local buses

room was basic but clean and hot chocolate at breakfast was wonderful!
dawn, 3-night trip
Verified

8/10 Very good

Perfect fot a few days

My bedroom was really big. It has air conditioner and TV. Beds comfortable. The staff at the reception very nice and helpful. The only inconvenience I found is that there is no shampoo and the reception is not 24h. Keep in mind that it's not a hotel, it's a pension. Definetly I would repeat
Marta, 4-night trip
Verified

8/10 Very good

Homely feel, great location .?

We enjoyed our stay at Hotel Serena, it was a homely feel, being so far away from home. Handy location to trains,&short walk to town centre, nice balcony off room.
Wayne, 1-night trip
Verified

8/10 Very good

BUENA RELACION COSTO BENEFICIO

EN TERMINOS GENERALES BIEN, MUY CERCA DE LA ESTACION SANTA MARIA NOVELLA Y MUY CERCA DEL CACO ANTIGUO. SE DEBE AGREGAR QUE LA ENTRADA EN EL PRIMER PISO ES MUY DETERIORADA YEL ASCENSOR AL SEGUNDO PISO DONDE ESTA EL HOTELNO SIRVE, POR LO DEMAS BIEN
LUIS, 2-night trip
Verified

2/10 Poor

Tavsiye edilmez,hem odaları hem sahipleri soğuk

Otel çok kötüydü. odalar cok soguktu ve ısıtma sistemi yok. Kalorifer var sadece çalışmıyor. Otel sahipleri hic bir şekilde ingilizce bilmiyor anlaşmak imkansız. Ayrıca otel sahipleri hic cana yakın insanlar degil, söylediginiz 1 söze karşılık 10 katı italyanca cevap veriyorlar.
Verified

6/10 Good

Well situated for sights and station

Fairly basic but comfortable accommodation. Owners helpful but speak little English. Street was a bit noisy overnight...people rather than traffic.
Verified

6/10 Good

Cercano a estacion de trenes

El hotel es aceptable en cuanto al precio, es atendido por sus dueños, un señor mayor amable, quien decide como dueño de casa. Contratamos dos noches, salimos el primer día, al regresar al hotel, nos habían cambiado de habitación, trasladando todas nuestras pertenencias, los pasaportes habían quedado en la caja de seguridad, no podíamos acceder a la habitación anterior porque ya estaba ocupada, por lo que tuve que entregarle la llave de la caja y él saco mis documentos. El colchon de la nueva habitacion tenia los resortes salidos, un desastre.
Verified

8/10 Very good

Recomendo para quem quer hotel simples, confortáve

Staff muito dedicado e prestativo. Quarto de tamanho razoável para quatro. Chuveiro com difícil controle de água quente/fria. Muito bom café da manhã.
Verified

6/10 Good

駅に近いながら落ち着いた場所

シーズンによるのかも知れないが、値段は施設に対してやや高めの印象。JPYで4,000から5,000が妥当な感じ。（レセプションに誰かが常駐していなく、夜24時ごろに帰って来た宿泊客が表のドアを開けるのに呼び鈴を何度も鳴らし、ドンドン扉を叩くのでうるさかった）
Verified

8/10 Very good

Letto singolo lungo!

Essendo alto 1,92 ho sempre il problema della lunghezza del letto e delle sponde. Qui c'erano le sponde, ma il letto è lungo e ci si entra tranquilli. Proprietario molto gentile e alla mano. Ci sono stato solo una notte, ma ci si riposa molto bene. Grazie
Verified

8/10 Very good

A very pleasant stay in Firenze

Very nice hosts, a good conditioner in the room, very close to the railway station, close to the Cathedral and Capella Medici. We were staying in this hotel for the second time. If you don't like dogs, don't chose this place - the host has got a very friendly old half-blind dog, but we are fond of dogs:))))
Verified

4/10 Fair

Hotel da una notte e via

Hotel al minimo indispensabile. Zona rumorosissima. Presenza di un cane dei proprietari che ogni tanto si faceva sentire. Prima colazione ai minimi termini