2/10 Poor
Dec 3, 2015
Very frustrating experience
Terrible experience, room is dirty and cold, booked two room for 4 nights. Stayed for the first night and decided to switch to another hotel. Hotel receptionist was hard to work with. The hotel informed me that i will only be charged for night we stayed and refund the remaining 3 nights. I called hotel.com multiple times and i was told i will not be refunded because they can not get hold of the hotel approver. Very frustrating, this will be my last time using hotels.com



















