Skip to main content

Hotel Cielo

3.5 star property
Beach hotel with restaurant, near Playa del Carmen Main Beach

Choose dates to view prices

Near Playa del Carmen Maritime Terminal, Hotel Cielo offers a serene getaway with a rooftop terrace and restaurant. Unwind with a Swedish massage or explore coworking spaces, then stay connected with in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Airport transfer
  • Free WiFi
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Beach umbrellas
  • Free beach club nearby
  • Beach towels
  • Room service
  • Spa services
  • Airport shuttle
  • Area shuttle

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The current price is CNY346
CNY442 total
includes taxes & fees
May 30 - May 31

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room (Double Interior Room)

In-room safe, individually decorated, individually furnished, desk

Double Room (Double Interior Room)

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Balcony

  • Sleeps 2
  • Free WiFi

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room) | In-room safe, individually decorated, individually furnished, desk

Double Room (Double Interior Room)

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, individually furnished, desk

Triple Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, individually furnished, desk

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Balcony

In-room safe, individually decorated, individually furnished, desk

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed
  • Free WiFi

View all photos for Grand Family Room, Balcony

In-room safe, individually decorated, individually furnished, desk

Grand Family Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed
  • Free WiFi

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 1,051 reviews
The price is CNY523
CNY670 total
includes taxes & fees
May 25 - May 26
Antera Hotel & Residences
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 8 min walk - 0.7 km
  • Playacar Beach - 9 min walk - 0.8 km
  • Mamitas Beach - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Carboncitos - ‬1 min walk
  • ‪Häagen-Dazs - ‬1 min walk
  • ‪Inti Beach - ‬2 min walk

About this property

Hotel Cielo

  • Hotel Cielo features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk.

At a glance

DONE

Hotel size

    • 18 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Offsite parking within 1 mi (MXN 250 per day)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) on weekday mornings 7:30 AM–11:30 AM
  • Restaurant
  • Room service

Traveling with children

  • Children stay free (see details)

What to do

  • Free beach club nearby
  • Beach access
  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Wildlife drive nearby
  • Jet skiing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Spa services
  • Banquet hall

Accessibility

  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Carboncitos - This family restaurant serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 290.00 to 350 for adults, and MXN 150.00 to 300 for children
  • Airport shuttle service is offered for an extra charge of MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children up to age 11 costs MXN 2999.99 (roundtrip)

Parking

  • Parking is available nearby and costs MXN 250 per day (3281 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Also known as

Cielo Hotel

Cielo Playa del Carmen

Hotel Cielo

Hotel Cielo Playa del Carmen

Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Hotel Cielo Hotel

Hotel Cielo Playa del Carmen

Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Does Hotel Cielo offer free cancellation for a full refund?

Yes, Hotel Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Cielo?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Hotel Cielo?

Yes, an airport shuttle is available. The charge is MXN 2999.99 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Cielo?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Cielo?

No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Hotel Cielo and nearby?

Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation nearby includes game drives and ecotours. Enjoy amenities like spa services and access to a nearby health club.

Are there restaurants at or near Hotel Cielo?

Yes, there's an onsite restaurant, Carboncitos.

What's the area around Hotel Cielo like?

Hotel Cielo is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Maritime Terminal.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.2

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The property is located right on the beach with easy access and stunning views. (9 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Restaurant
Beach
Live music
Towns

Reviews

Verified

10/10 Exceptional

I love the location. I love the balcony. I like the view.
Irma, 1-night trip
Verified

8/10 Very good

The staff were very friendly. The location was GREAT, and the room was ok.
Cordell, 3-night trip
Verified

10/10 Exceptional

Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.
Liane, 3-night trip
Verified

10/10 Exceptional

Great location, friendly staff!
Sean, 1-night trip
Verified

10/10 Exceptional

Very good Rooms , next to beach , Staff are friendly staff
Vishnu, 1-night trip
Verified

10/10 Exceptional

I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.
Susan, 3-night trip
Verified

10/10 Exceptional

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Kristen, 1-night trip
Verified

4/10 Fair

Amenities were not good, room was very small. No locker available to keep your passport safe, charging dock was not good. Water was not warm enough to take shower in cold days. Water pressure was too low. Staff were good and location is good. Near beach and 5th Ave.
Nisha, 3-night trip
Verified

10/10 Exceptional

Great Old Style Mexico hotel, close to the beach. We loved our stay!
Chris, 3-night trip
Verified

10/10 Exceptional

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
karen, 2-night trip
Verified

10/10 Exceptional

Super friendly and helpful staff!
Camila, 6-night trip
Verified

10/10 Exceptional

It is great one block to the beach! It is safe! Close to stores and restaurants!
Ana, 7-night trip
Verified

10/10 Exceptional

It’s in a good neighborhood with easy access to the beach
Faramarz, 4-night trip
Verified

10/10 Exceptional

Awesome & location was great! Will come back!
Liliana, 1-night trip
Verified

10/10 Exceptional

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Rosalind, 2-night trip
Verified

8/10 Very good

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10
Asmaaa, 3-night trip
Verified

10/10 Exceptional

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Mitzi, 3-night trip
Verified

10/10 Exceptional

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Tammy, 2-night trip
Verified

8/10 Very good

Hotel was great! A bit noisy because right off the main strip, but I intended that already. The room was nice and clean. Front desk was amazing. Very good communication prior to our arrival. We also got picked up at the airport and that was an easy! We did have a terrible experience at the restaurant where we were sat and completely forgot about 32 tops came in ordered drinks and also ate their meals before we even got served our meal. Pretty disappointing because it was myself and three young kids just got off of a long flight. We’re looking forward to a nice meal. We ended up just getting it to go eating cold in our room $150 American later. Pretty disappointed in that feature for our first night. Hotel was great would not recommend your first night down at the restaurant if you’re hungry!
Danielle, 1-night trip
Verified

10/10 Exceptional

I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.
Verified

10/10 Exceptional

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Vicente, 5-night trip
Verified

10/10 Exceptional

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.
Ruben, 6-night trip
Verified

10/10 Exceptional

Great stay!

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.
zev, 3-night trip
Verified

10/10 Exceptional

Feb 2025

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.
10-night trip
Verified

6/10 Good

It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location.
Janine, 2-night trip