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The Palm at Playa

4.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for The Palm at Playa

Rooftop terrace
Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV
Property entrance
Rooftop terrace
Exterior
At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room climate control (air conditioning)
The current price is CNY408
CNY514 total
includes taxes & fees
Aug 23 - Aug 24

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Day bed
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Blackout drapes/curtains
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Day bed
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Down duvet
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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  • Pool
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9.0 out of 10, Wonderful, 1,004 reviews
The price is CNY496
CNY634 total
includes taxes & fees
Sep 1 - Sep 2
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you just steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar, and a terrace are other features. Fellow travelers love the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 66 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Ferry terminal shuttle*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children
  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed.

Is parking offered on site at The Palm at Playa?

Sorry, there's no onsite parking at The Palm at Playa.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

Is there an onsite casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 9 minutes' walk from Playacar Beach. Travelers give top marks for the hotel's prime location.

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The Palm at Playa Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Restaurant
Bar
Beach
Bed
Rooftops
Shower
Breakfast

What guests liked

  • The rooftop pool was a highlight, offering a relaxing and enjoyable experience for guests. (30 reviews)
  • The property is conveniently located just a short walk from the beach. (12 reviews)
  • The property has a convenient and private parking area, a notable amenity for guests. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Convenient located and it has parking
Carlos, 3-night trip

10/10 Excellent

The atmosphere , includes free parking and beautiful palm trees
Aleyssa, 3-night trip

8/10 Good

Great location, clean and friendly staff
Loretha, 2-night trip

4/10 Poor

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.
Brenda, 1-night trip

10/10 Excellent

Great time at the roof top pool, close to everything.
Floyd, 1-night trip

6/10 Okay

Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
ROBERTO, 4-night trip

10/10 Excellent

Great location, clean, close to 5th avenue steps away from the beach.
Michael, 4-night trip

10/10 Excellent

Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.
Emily, 4-night trip

10/10 Excellent

Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!
Yamila, 3-night trip

10/10 Excellent

Clean and quiet
Victor, 6-night trip

10/10 Excellent

Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it
CHRISTOPHER, 5-night trip

8/10 Good

2min walk from beach
Priscilla, 3-night trip

10/10 Excellent

Todo excelente
Mariana, 9-night trip

8/10 Good

Location was very convenient
Eric, 1-night trip

8/10 Good

Big room with comfortable bed and sofa area close to everything.
John, 2-night trip

10/10 Excellent

Good
Livia, 3-night trip

10/10 Excellent

Beatifull stracture
amedeo, 3-night trip

10/10 Excellent

Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Richard, 4-night trip

6/10 Okay

Its is near everyrhing has a great location
Silvia, 8-night trip

8/10 Good

nice rooftop bar, restaurant , pool
thomas, 14-night trip

6/10 Okay

,
Yeni, 3-night trip

8/10 Good

Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Mona, 7-night trip

4/10 Poor

I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.
Naela, 4-night trip

10/10 Excellent

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
ROBERT, 3-night trip

6/10 Okay

Roof top pool seems to be working on upgrades. Not so much for the rooms.
Benjamin, 8-night trip