See all properties

NH Cartagena Urban Royal

3.5 star property
Hotel with outdoor pool, near Clock Tower

Choose dates to view prices

Photo gallery for NH Cartagena Urban Royal

Relax by the rectangular pool surrounded by lounge chairs and a wooden pergola.
Enjoy a delicious breakfast spread with a variety of cereals, fresh fruit, and freshly baked bread.
Relax on the rooftop terrace with a stunning city view, featuring a glass table and comfortable seating.
Welcome to NH Hotels, where guests are greeted by a warm reception area featuring a stylish desk and lush greenery.
Stunning historic building with classic architecture, featuring multiple balconies and arched windows.
Near Bocagrande Beach, NH Cartagena Urban Royal offers a vibrant retreat with an outdoor pool and rooftop terrace. Enjoy international cuisine at the on-site restaurant or unwind in the bar while staying connected with WiFi. Helpful staff have left a lasting impression on previous guests.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Pet friendly
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Water dispenser
  • Self-serve laundry

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY931
CNY931 total
Aug 17 - Aug 18

Room options

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Relax in a spacious room with a large bed, nightstand, and mirror, offering a view of the outside through a sliding door.

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Enjoy a view of the historic clock tower from the comfort of your room.

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Relax in a spacious room with a large bed, nightstand, and mirror, offering a view of the outside through a sliding door.

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Relax in a spacious room with a large bed, nightstand, and mirror, offering a view of the outside through a sliding door.

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Relax in this inviting room with a comfortable bed, flat-screen TV, and desk area.

Standard Room

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, pillowtop beds

Mood Matuna Hotel Cartagena

  • Airport transfer
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 339 reviews
The price is CNY840
CNY840 total
Aug 13 - Aug 14
Mood Matuna Hotel Cartagena
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 1 min walk - 0.0 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Walls of Cartagena - 6 min walk - 0.6 km
  • Bocagrande Beach - 20 min walk - 1.7 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive
  • Airport drop-off service

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk
  • ‪Mirador Gastro Bar - ‬1 min walk

About this property

NH Cartagena Urban Royal

NH Cartagena Urban Royal is just 3.9 mi (6.3 km) from the airport and offers drop-off service (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurante, which serves international cuisine and is open for lunch and dinner. A rooftop terrace, a bar/lounge, and a terrace are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 55 lbs per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport drop off on request(available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Water dispenser

What to do

  • Bicycle rentals nearby
  • Snorkeling nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Restaurante - This restaurant specializes in international cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately COP 43000 to 78000 for adults, and COP 25000 to 38000 for children
  • Airport shuttle service is offered for an extra charge of COP 87000 per vehicle. Maximum occupancy 4

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 110 per accommodation, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal offer free cancellation for a full refund?

Yes, NH Cartagena Urban Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at NH Cartagena Urban Royal?

Yes, there's an outdoor pool.

Are pets allowed at NH Cartagena Urban Royal?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 55 lbs per pet. There's a charge of COP 110 per accommodation, per night. Service animals are exempt from fees.

Is parking offered on site at NH Cartagena Urban Royal?

Sorry, there's no onsite parking at NH Cartagena Urban Royal.

Is airport shuttle service offered by NH Cartagena Urban Royal?

Yes, a shuttle from the hotel to the airport is available. The charge is COP 87000 per vehicle.

What are the check-in and check-out times at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at NH Cartagena Urban Royal?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.

What is there to do at NH Cartagena Urban Royal and nearby?

Have fun with nearby activities like cycling, snorkeling, and windsurfing. NH Cartagena Urban Royal also has an outdoor pool.

Are there restaurants at or near NH Cartagena Urban Royal?

Yes, Restaurante offers international cuisine.

What's the area around NH Cartagena Urban Royal like?

NH Cartagena Urban Royal is in Cartagena Walled City, a short 1-minute walk from Clock Tower and 7 minutes' walk from Cartagena de Indias Convention Center.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

NH Cartagena Urban Royal Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff
Location
Room
View
Breakfast
Restaurant
Bathroom
Towns
Balcony
Drinks

What guests liked

  • The rooftop pool is great, well-maintained, and offers a priceless view of the town. (11 reviews)
  • Breakfast was good, well-organized, and had a wide variety of options. (8 reviews)
  • The attached independent restaurant offers excellent quality and friendly service with great food options. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Had a great stay here. The staff was amazing.
Demilade Osessi, 4-night trip

10/10 Excellent

Easy access to everything. Clean room and excellent customer service!
Carla, 2-night trip

10/10 Excellent

We got a room with a balcony, the view was awesome. The service and the people at the hotel was excellent every body was very knowledgeable and ready to help. The only thing is that the party never stop there was noise every where outside the hotel that can really let you sleep.
Picture taken from our balcony at Plaza del Reloj.
William, 5-night trip

10/10 Excellent

Great stay people were pleasant. Security was GREAT
Tyrone, 3-night trip

10/10 Excellent

Staff is professional and very helpful. The location is a great and while being in the middle of everything is very safe and secure
Courtney, 6-night trip

10/10 Excellent

The stay treated me like family. ALSO The food was excellent 👌 😋 👏 👍 🙌
Melvin, 7-night trip

10/10 Excellent

Great location
Todd, 2-night trip

10/10 Excellent

Great hotel right in front clock tower. Confortable rooms with great air conditioning and hot water in the room. Staff were super friendly and always eager to help you. Personally, wasn’t a fan of the breakfast but everything else was great. Would definitely stay here again.
Astrid, 3-night trip

10/10 Excellent

All personal friendly
Julissa, 2-night trip

10/10 Excellent

Stay here!!! Best location, clean hotel, friendly staff, very secure location: they lock the main doors at night and don’t allow anyone in. They check all ID of any guests. Best staff ever! It felt like a 5 star resort just smaller rooms. The rooftop pool is gorgeous! Breakfast and lunch was also amazing!
Alejandra, 2-night trip

10/10 Excellent

The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
SEMIH, 3-night trip

10/10 Excellent

Amazing time...amazing staff. Great place!!!
Johann, 2-night trip

10/10 Excellent

This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Jeffrey, 4-night trip

10/10 Excellent

Sweet.
Darien, 2-night trip

10/10 Excellent

Excellent location and decent room. We enjoyed using the rooftop swimming pool as well. It would have been good to have the option of pool towels as otherwise you have to use the ones from your room. We didn’t take up the option of the buffet breakfast as we felt 16 dollars per person was a little expensive and there was no children’s discount, but there are plenty of dining options nearby.
Ana, 1-night trip

8/10 Good

It was right in the middle of everything
Isabel, 9-night trip

10/10 Excellent

Great staff and rooms!
Michael, 1-night trip

10/10 Excellent

Perfect location
Sergio Adrián Gomez, 4-night trip

10/10 Excellent

This location was nothing less than AMAZING!!! In the heart of the Walled City. Great staff. They were always polite and friendly. More importantly, very helpful. If you are looking for quiet silence, this isn’t the place. As I’ve said before, it’s located in the heart of the Walled City and they love to party in the Walled City!!! I would recommend this location to all of my family and friends. Thanks guys, you’ve truly went above and beyond.
Shontez, 5-night trip

6/10 Okay

Great Location but noisy

Location is great. However on a Tuesday night there was music blasting well into the wee hours of the morning. The safe didn’t have a handle to properly open it and no one ever came to fix it. Room was also very small and the bathroom sink didn’t drain properly.
Christine, 1-night trip

10/10 Excellent

Great location and I was very comfortable walking in the old city. Lots of dining options.
Warren, 3-night trip

8/10 Good

Walkable and safe
Carter, 1-night trip

8/10 Good

I stayed there one night only… due a festival outside… it was nosy but that’s not the Hotel problem. You will stay in the old City Center of Cartagena… short walkways
Andreas, 1-night trip

10/10 Excellent

Great location, good breakfast and super friendly staff.
ALBERTO, 4-night trip

10/10 Excellent

Location
joseph, 1-night trip