I came here for a 3-night stay with my family (4 adults). We saw on the website that they had a room with 4 single beds. Considering its location and proximity to everything, we decided to book this hotel. When we arrived at midnight to check in, the guy at the door (btw, this is more of an apartments for rent, rather than a hotel and no one really spoke English) told us that such room with 4 single beds does not exist in the building. I told them that their ad on Hotels.com says that there was and I booked it because of it. He said that it was Hotels.com's error, so I had to get on the phone with Hotels.com to resolve the issue. After being transferred to another department, the lady told me something about how this hotel is not a "normal" partner with Hotels.com (i.e. you pay them upon check-in directly, rather than paying through Hotels.com) and they wouldn't be able to resolve the issue at the moment without talking to another department and her supervisor. She recommended that I just book another room and request reimbursement from Hotels.com. Had it been in the middle of the day, we would have just left and found another hotel. But, since it was midnight, we didn't have the energy or the desire to go look for another hotel. So, I paid for an extra room and stayed there. Now, I'm still going through the reimbursement process with Hotels.com to get my money back for the 2nd room.
