The resort appeared to operate at a basic functional level, with many staff and managers present but limited coordination overall. While the resort was clean, the service quality was inconsistent. Some staff members were very good, but in general, attentive service seemed to depend heavily on tipping; without tipping, guests were often ignored.
The buffet and drinks did not meet the expectations of a 5-star resort. Buffet staff appeared insufficiently trained. The food was acceptable but unremarkable, and the drinks were of very low quality. Desserts mainly consisted of very sweet items, such as gelatin-based desserts or filo pastry soaked in syrup. While the food was visually appealing, it lacked flavor overall.
Evening entertainment was enjoyable, and the resort is family-friendly, which are positive aspects. However, considering the overall service, food, and beverage quality, the experience felt more in line with a 4-star resort rather than a true 5-star experience.
