We booked this room and paid for it yesterday afternoon. We rang to confirm and had said we wouldnt be doing a check in because we were at an event in the city center and we would be arriving late. We were told this was no problem.
We had to pay 35£ for a taxi to take us out to the hotel. When we arrived the doors were locked. No one was there. We couldnt get inside. We rang both numbers listed, one of which was printed on the door as a notice to ring if the door was locked.
We were left having to pay another 35£ to get back to the city centre where our car was and had to sleep in the freezing cold for the night.
This is beyond ridiculous. And i want a full refund sent back to me asap or i will take this further.
Lynn
Lynn,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 8 日
Obada
Obada,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 24 日
Quite good.
The only drawback was no lift as I have some difficulty with stairs.
Sean
Sean,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 25 日
Mark
Mark,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 7 月 23 日
Styrbjorn
Styrbjorn,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 6 月 11 日
Mark
Mark,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 11 日
Jill
Jill,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 21 日
Great!
Yiling
Yiling,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 5 月 6 日
Karen
Karen,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 22 日
3ster hotel met een aangelegen klassieke Ierse pub en modern ingericht luchcafe.
Kwaliteit voedsel 3*
Kwaliteit kamers 3*
Uitstraling omgeving 2*
Serviceniveau 4*
A N
A N,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 2 月 4 日
Zarar
Zarar,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 1 月 30 日
Hand on heart, I’d never stay again.
Freezing.
Bathroom flooded.
Toilet barely flushed.
Shower damaged.
No WiFi.
Car park unlit and dangerous.
No welcome booklet and instructions for breakfast were written on scrap paper and stuck to the door.
Constant beeping noise.
Very, very limited warm water.
Phil
Phil,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 10 月 15 日
Daniel
Daniel,2 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 9 月 16 日
Beautiful place
shane
shane,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2023 年 9 月 9 日
Thumbs up all good
I enjoyed my stay. The staff could not of been more helpful.
Niall
Niall,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2023 年 8 月 27 日
Not very happy
Comfortable and satisfactorily clean.
My major complaint: I was booked with my wife and two children on a bed and breakfast basis. We had to forego breakfast completely as we were told that breakfast starts at 9:00 am! We had a ferry to catch in Belfast that morning so we could not stay for breakfast.
I have stayed at very many hotels and B&B places all over the world. I have never been to a place where breakfast service starts so late in the morning.
Nizam
Nizam,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 7 月 21 日
Alistair
Alistair,2 晚行程
Expedia真实住客点评
8/10 很好
2023 年 6 月 23 日
One-night stopover on our way to Larne for the ferry. Very comfortable, clean and spacious room, comfy beds and a very nice breakfast.
We have impaired mobility so booked a disabled access room. The bathroom was a wet room and was clean and tidy, but after showering the floor was extremely slippery which was quite scary for someone such as myself who has poor balance.
Janet
Janet,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 6 月 18 日
The hotel and restaurant are great. The food and service was good. The room was cool and quiet!
Philip
Philip,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 5 月 15 日
Richard
Richard,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 4 月 28 日
Leslie
Leslie,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2022 年 12 月 12 日
Strange stay
Room was cold, heating was not on, snowing outside, I asked for additional heater, and was told no, as it was a health and safety issue? So spent the night in the room with my jacket on!