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Hotel Ambassador Zermatt

4.0 star property
Mountain hotel with indoor pool, near Zermatt-Matterhorn Ski Paradise

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Nestled in the mountains, Hotel Ambassador Zermatt offers a serene retreat with a breakfast buffet, sauna, and indoor pool. Enjoy dinner at Restaurant Tapas & Wine with garden views or unwind by the lobby fireplace. Multilingual staff are on hand to help you make the most of your stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Ski rentals
  • Ski storage
  • Ski passes
  • Sauna
  • Hot tub
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
The current price is CNY2,236
CNY2,390 total
includes taxes & fees
Jun 1 - Jun 2

Why we love this property

Dinner with a view
Fondue and garden views tempt the palate at this hotel's restaurant. A daily hosted evening meal and free buffet breakfast complete the dining adventure.
Sleep in luxury
Premium, hypo-allergenic bedding tops each pillowtop mattress in this hotel. Blackout drapes ensure deep slumber, while the pillow menu adds a personal touch.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, Mountain View (Matterhorn)

Double Room, Mountain View (Matterhorn) | Premium bedding, pillowtop beds, minibar, in-room safe

Double Room, Mountain View (Matterhorn)

8.6 out of 10
Excellent
(7 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for 1 Bed Room Suite in Suite

1 Bed Room Suite in Suite | Premium bedding, pillowtop beds, minibar, in-room safe

1 Bed Room Suite in Suite

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for 2 Room Suite in Family room

2 Room Suite in Family room | Premium bedding, pillowtop beds, minibar, in-room safe

2 Room Suite in Family room

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

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Alpen Resort & Spa Zermatt
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  • Pool
  • Free breakfast
  • Spa
  • Pet friendly
9.4 out of 10, Exceptional, 533 reviews
The price is CNY1,998
CNY2,143 total
includes taxes & fees
Jun 1 - Jun 2
Alpen Resort & Spa Zermatt
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About the neighborhood

Map
Spissstrasse 10, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Zermatt - Furi - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 17 min walk - 1.5 km

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Zermatt Gornergratbahn Station - 2 min walk
  • Zermatt Station - 3 min walk

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Le Petit Royal - ‬4 min walk
  • ‪Backstage Hotel - ‬5 min walk
  • ‪Golden India - ‬3 min walk
  • ‪Manud - ‬5 min walk

About this property

Hotel Ambassador Zermatt

  • Hotel Ambassador Zermatt offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurant Tapas & Wine, which serves fondue and is open for dinner. A bar/lounge, a hot tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 84 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total)*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Ski passes
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Ski equipment rentals
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 1978
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • An indoor pool
  • Hot tub
  • Sauna

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Slippers
  • Children's slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant Tapas & Wine - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Hotelbar - Overlooking the garden, this bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Hosted evening meal costs CHF 55

Renovations and closures

The property is closed between October 31 and December 10.

Children & extra beds

  • Cribs/infant beds are available for CHF 90 per night

Pets

  • Pets are allowed for an extra charge of CHF 15.00 per pet

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Ambassador Hotel Zermatt

Ambassador Zermatt

Ambassador Zermatt Hotel

Hotel Ambassador Zermatt

Zermatt Ambassador Hotel

Hotel Ambassador Zermatt Hotel

Hotel Ambassador Zermatt Zermatt

Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

Is Hotel Ambassador Zermatt currently open?

The property is closed between October 31 and December 10.

Does Hotel Ambassador Zermatt offer free cancellation for a full refund?

Yes, Hotel Ambassador Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Ambassador Zermatt?

Yes, there's an indoor pool.

Are pets allowed at Hotel Ambassador Zermatt?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of CHF 15.00 per pet.

Is parking offered on site at Hotel Ambassador Zermatt?

Sorry, there's no onsite parking at Hotel Ambassador Zermatt.

What are the check-in and check-out times at Hotel Ambassador Zermatt?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Hotel Ambassador Zermatt and nearby?

Have fun with onsite winter activities like skiing. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Hotel Ambassador Zermatt also has a sauna and a garden.

Are there restaurants at or near Hotel Ambassador Zermatt?

Yes, Restaurant Tapas & Wine offers fondue and garden views.

What's the area around Hotel Ambassador Zermatt like?

Hotel Ambassador Zermatt is a short 1-minute walk from Zermatt (QZB-Zermatt Train Station) and 7 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Hotel Ambassador Zermatt Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.0

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The property's breakfast was consistently described as top-notch, delicious, and fantastic with great selection. (17 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Location
Train station
Breakfast
Room
Restaurant
View
Bed
Shopping center
Taxi

Reviews

Verified

10/10 Exceptional

Very nice place and wonderful restaurant
Anna Christina, 1-night trip
Verified

6/10 Good

The hotel was nice and comfortable.
Chukwuma, 1-night trip
Verified

10/10 Exceptional

Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Nurunnajibah, 2-night trip
Verified

8/10 Very good

Hôtel was in an excellent location. Having the ski rental on site was lovely. There was not a gym. The hotel room was great but the beds were very hard.
Kelly, 3-night trip
Verified

10/10 Exceptional

Free buffet breakfast is good.Two of my friends had birthdays and I asked them if they could prepare a birthday cake.They did and with balloons.Our room with balcony has a view of Matterhorn ,it’s so beautiful.The staff are very friendly and helpful.We even had a dinner at their hotel.
Hotel front
Front desk
Twin size beds
Shower
Marivi Deocampo, 1-night trip
Verified

10/10 Exceptional

Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Jeffrey, 2-night trip
Verified

10/10 Exceptional

Great room. Clean and lovely view.
John, 1-night trip
Verified

10/10 Exceptional

Room was clean. Breakfast was fabulous.
Gary, 1-night trip
Verified

8/10 Very good

It was a good conveniently located hotel
alex, 1-night trip
Verified

10/10 Exceptional

Very convenient, free breakfast, and the pool is a plus.
Ying Ying, 2-night trip
Verified

6/10 Good

We tried the restaurant, very expensive and the food was not good . You are better finding a different restaurant in town. The room was ok nothing spectacular, . The location was good close to the train station and downtown .Staff could be more friendly. The hotel did not have a big place to just sit down and relax , they have a small living room. I was expecting more for the money we paid
Jeannette, 2-night trip
Verified

10/10 Exceptional

Great views
Clark, 3-night trip
Verified

10/10 Exceptional

clean, good breakfast, near to all, quiet
Marilou, 1-night trip
Verified

10/10 Exceptional

Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.
Andriy, 1-night trip
Verified

10/10 Exceptional

Very nice employees
Maxime, 1-night trip
Verified

10/10 Exceptional

The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.
Lee, 5-night trip
Verified

10/10 Exceptional

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.
Paul, 2-night trip
Verified

10/10 Exceptional

Zermatt was definitely our favorite town. We only wish that we stayed longer. Your location is amazing and extremely convenient to town and the rail system.
William, 1-night trip
Verified

10/10 Exceptional

Great property & friendly staff. Great breakfast.
Prithwiraj, 3-night trip
Verified

10/10 Exceptional

Great Views, Central location, Good facility

We stayed in the 1 bedroom suite which had the perfect view of the Matterhorn. Also close to the train station and had a free shuttle service.
Jetan, 1-night trip
Verified

8/10 Very good

Excellent location
Nilesh N. Kotecha,, 1-night trip
Verified

10/10 Exceptional

The hotel was very nice. We had an incredible view of the Matterhorn from our balcony as well as from our bed. It was very close to the train station.
Harold, 1-night trip
Verified

8/10 Very good

Perfect location. Steps from the train station, gornergrat station, and so close to shopping and dining.
Iris, 3-night trip
Verified

10/10 Exceptional

True to its stature and reputation, the hotel and its staff is a perfect combination of elegance and convenience for a family ski trip
Michael, 4-night trip
Verified

10/10 Exceptional

Staff was really frlendly and helpful. Breakfast was very good and the rooms were well maintained and very clean.
Concetta, 4-night trip