Does Hotel Isla del Encanto offer free cancellation for a full refund?

Yes, Hotel Isla del Encanto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Isla del Encanto?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hotel Isla del Encanto?

Sorry, pets and service animals aren't allowed.

Is airport shuttle service offered by Hotel Isla del Encanto?

Yes, an airport shuttle is available from 7:00 AM to 4:00 PM on request. The charge is COP 300000 per vehicle one-way.

What are the check-in and check-out times at Hotel Isla del Encanto?

Check-in start time: 3:00 PM; Check-in end time: 4:00 PM. Check-out time is noon. Contactless check-in is available.

What is there to do at Hotel Isla del Encanto and nearby?

Have fun with onsite activities like kayaking and volleyball. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hotel Isla del Encanto also has a private beach, spa services, and a picnic area, as well as a garden and access to a nearby outdoor pool.

Are there restaurants at or near Hotel Isla del Encanto?

Yes, there are 2 onsite restaurants, featuring alfresco dining, local and international cuisine, and garden views.

What's the area around Hotel Isla del Encanto like?

Hotel Isla del Encanto is a short 4-minute walk from Baru Church and 5 minutes' walk from Bendita Beach.

Hotel Isla del Encanto, Cartagena: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Apr 27, 2024

This place is wonderful, can’t wait to go back again.

Jennifer, 1-night trip

10/10 Exceptional

Jul 10, 2023

Hotel is wonderful, staff and services remarkable. Food and location exceptional

ANGELICA, 6-night trip

10/10 Exceptional

Jun 21, 2023

Beautiful beach in a quite relaxing isle spot. Loved the costumer service and the sound of the birds every morning☺️☺️ food was great as well!!

Martha, 2-night trip

10/10 Exceptional

Feb 18, 2024

Excellent stay. Secluded feel, but options to venture out. Good variety in menu.

David, 5-night trip

10/10 Exceptional

Dec 2, 2024

10/10!!! This place is pure paradise. The food is amazing, the staff is amazing, and the excursions are awesome. The staff will treat you like royalty and the best part is the hotel is secluded.

Norm, 3-night trip

10/10 Exceptional

Mar 6, 2024

As nice as we expected - maybe more so. Beautiful surroundings.

Bruce, 1-night trip

10/10 Exceptional

Aug 18, 2024

Great

Jihad, 2-night trip

10/10 Exceptional

Nov 7, 2023

Amazing just watch out mosquitos after 6 pm

Adriana, 1-night trip

10/10 Exceptional

Apr 29, 2024

Great attention from staff. Very pleasant and helpful.

Connie, 2-night trip

10/10 Exceptional

Jul 31, 2022

It is very quiet and peaceful at night. They do a beautiful job setting up dinners in the evening with good food options and gorgeous views of the ocean. I definitely recommend it!

Johanna, 1-night trip

10/10 Exceptional

Aug 7, 2022

Overall nice

Alejandro, 3-night trip

2/10 Poor

Oct 26, 2024

We booked this hotel for two days, the food was good but there were bed bugs in the bed. After checking out my girlfriend and I were full of red spots, we tried to call the hotel and explain the receptionist said we can do nothing but we can recommend you to go to the doctor, I mean for 350$ a night what’s that for service.

Nadim, 2-night trip

10/10 Exceptional

Oct 10, 2023

This property was beautiful. The only thing I didn't like was not having a free option of transportation off of the island when i wanted to go explore. However the overall stay was nice and the staff were very kind. Also make sure to take bug spray the mosquitoes were very bad and I got bit up alot.

Latasha, 3-night trip

2/10 Poor

Oct 13, 2024

Really boring no entertainment at all after 7pm is like a dessert you have to go to the room, because you can’t leave the island. The drinks menu they tell you one price and the menu says another price, they told us the menu was wrong. Is 1 hours 30 minutes away from everywhere. The water is not blue like in the pictures.

Mevelyn, 5-night trip

10/10 Exceptional

Mar 31, 2024

A truly wonderful few days at this gorgeous property. The boat ride to the property from Cartagena was a beautiful one hour trip. Welcome drinks and friendly staff greeted us upon arrival. Our villa overlooking the pool and sea was modern and comfortable with very quiet and effective air conditioning, that was necessary as the afternoon heat was impressive. Three meals per day are included and they were tasty, well prepared and large portions that were served by friendly staff. Note that alcohol is NOT included in the rate, so be prepared to pay extra for any cocktails or wine. The neighboring village was a bit loud at night as the street party went until the early morning hours, but it was a LOT more quiet than the street parties in Cartagena. Overall a great spot that was very well maintained, relaxing with great food and great service. We would highly recommend for a relaxing escape after busy days being a tourist in Cartagena.

Keenan, 4-night trip

6/10 Good

Jan 1, 2025

We had a nice stay at Hotel Islas del Encanto. It may not be for everyone. The rooms are very clean and the beds are quite nice by American standards (and we are picky). The bathrooms in most rooms are semi-outside but private, so not air conditioned or enclosed from bugs, but really there were few mosquitos. The staff are super friendly although not all have great English, but they are so nice it makes up for it. The biggest drawback would be the limited beach as they send you on a boat trip if you want a better beach, and limited activities. The saltwater pool is really nice with a waterfall and swim-up bar, and there is plenty of filtered water. The other drawback is the food is all included in the price (not drinks, but that was well warned), but the food is so-so. We ate much better in Bogota and Cartagena, like juices did not seem fresh squeezed for instance, breads were doughy, etc. But very relaxing and quiet and if you have rustic expectations you will enjoy it. Sunsets over the ocean are spectacular! Also do the aviary tour and the plankton tour, but negotiate on price as they know they are overcharging!

jeffrey, 3-night trip

10/10 Exceptional

Sep 9, 2022

Fantastic Family Stay

We stayed here for 4 nights after a bunch of adventure travel around the Cartagena area. We are a couple with a 2 year old. This was a perfect ending for our trip. The place is immaculate, our kiddo didn't wear shoes the entire time. Rodolfo and Samuel, as well as William and Mayra were SENSATIONAL at the restaurant- they helped us ensure we had meals that worked with our toddler's midday nap, and vegetarian options galore. They really came up with so many delicious veggie options. Our room was spacious and clean, beautiful view. The whole hotel was a great balance between family-friendly and not just-for-kids. I could see coming here as a couple just as comfortably. The pools were so comfortable and lovely. We also went and did a family photoshoot with the onsite photographer- it was so efficient with great and easy results. It was such a fantastic stay, and just the right amount of intimacy and luxury. I see some complaints here about noise from the neighboring town- while we did hear it faintly some nights, it was really not an issue. We travel with a sound machine, and never even plugged it in. Highly highly recommend.

Jessi, 4-night trip

4/10 Fair

Aug 14, 2023

Family of four (two adults, two kids- 8 and 11) from California stayed four days. Really nice location, nice pools, felt very safe. Nice rooms. Beautiful grounds. However, the all-inclusive at Hotel Encanto appeared to our family to mean "all- mediocre." There is no drinking water onsite from the faucets or from water filtration systems. The resort provides one, ten oz. bottle of water at breakfast, one at lunch and one at dinner. Period. Beyond those thirty ounces of drinking water per person, per day, you have to buy. For a 500 mL bottle (about 17 ounces) they charge about two dollars. For a family of four, this significantly added up over the course of our stay. It was also just kinda of philosophically insulting for a "four star resort." Good side: great bartenders. Super knowledgeable, great drinks. These folks know how to make exceptional cocktails. Disappointment: the food. Very limited options, and guess what? No other options. There is no where else to go anywhere geographically, to eat a different meal. If food is not a big deal to you, then this should not dissuade you. Skip the snorkeling tour (really), and make sure you don't want to cut your trip short. By day three we asked to leave the island- no refunds and a private boat costs $400. We stayed our final day. For the prices they are charging, I would advise folks to head to Mexico or Costa Rica for much better options at the same price point.

MacAdam, 4-night trip

4/10 Fair

Aug 19, 2025

Very poor customer service

We were unable to make our stay at this hotel so have not rated any amenities apart from service which was incredibly poor - I am still awaiting a response to 5 messages sent to the hotel. In order to attempt to communicate with the hotel I completed a trip advisor review which was responded to in 20 minutes in which the hotel claimed to have no communication with myself or hotels.com. I had sent 5 messages to their hotel team from the e-mail on the website and hotels.com had spoken to front desk more than once. The rating is for very bad customer service and total lack of transparency.

Ian, 3-night trip

10/10 Exceptional

Jul 24, 2025

Son excelentes instalaciones toda la gente amable

Ricardo, 3-night trip

10/10 Exceptional

May 6, 2025

Excelente Hotel para descanso y desconexión, la habitacion muy linda, las camas podrían mejorar (almohadas más comodas), pero el principal detalle a destacar es el personal: super atentos, amables y siempre disponibles.

Gabriel, 1-night trip

10/10 Exceptional

Apr 11, 2025

Un lugar muy lindo para descansar

MaJo, 2-night trip

10/10 Exceptional

Apr 10, 2025

Excelente lugar

Giampier, 1-night trip

10/10 Exceptional

Mar 30, 2025

Is a great place for couples. Family and groups. My family and myself enjoyed the isla and hotel. It’s so beautiful and pleasant.

Alicia, 1-night trip

8/10 Very good

Mar 22, 2025

This is located on an island so the only way to get here is via boat. You can travel via car but not as convenient, you still need the boat to get from car to island. It is very peaceful, staff very friendly. Expedia mislead us to say it was all inclusive which isn't true. They only cover 3 meals a day but you have to pay for lunch when you arrive. The food quality is weaker than the walled city but comparably more expensive. Alcohol is not included. The entire experience was very relaxing and quiet. This was probably the best part.

Karen, 3-night trip

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