In the heart of the city, Hotel Genziana offers a warm welcome with dry cleaning services and a cozy bar. Unwind in your room with free WiFi or explore local flavors at breakfast.
When you stay at Hotel Genziana, you'll be in a fantastic location, just a 5-minute walk from Old Port and National Gallery of Palazzo Spinola. You can unwind with a drink at the bar/lounge, and local cuisine breakfast is available daily. Also, Palazzo Ducale and Piazza de Ferrari are within just a 10-minute walk. Fellow travelers like the overall property condition.
At a glance
DONE
Hotel size
13 rooms
Arranged over 2 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-out available
Check-out time is 11 AM
Contactless check-out available
DONE
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking includes off-street options
Offsite parking within 186 mi (EUR 24 per day); discounts available
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Local cuisine breakfast (surcharge) each morning 7:00 AM–10:00 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Children stay free (see details)
Services
Front desk (limited hours)
Concierge services
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Safe-deposit box at front desk
Television in common areas
Room amenities
Be entertained
27-inch TV
Home comfort
Air conditioning and heating
Portable fan
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Rainfall showerhead
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.50 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.
Optional extras
Local cuisine breakfast is offered for an extra charge of approximately EUR 5.0 for adults and EUR 5.0 for children
Children & extra beds
Rollaway beds are available for EUR 25.00 per night
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Parking
Parking is available nearby and costs EUR 24 per day (984252 ft away)
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT010025A17XYB5IJ7
National rating
This property has received its official star rating from the local rating authority.
Also known as
Genziana Genoa
Hotel Genziana
Hotel Genziana Genoa
Hotel Genziana Hotel
Hotel Genziana Genoa
Hotel Genziana Hotel Genoa
Frequently asked questions
Are pets allowed at Hotel Genziana?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Genziana?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Hotel Genziana?
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
What is there to do at Hotel Genziana and nearby?
Recommended spots to visit include National Gallery of Palazzo Spinola (1-min walk) and Cattedrale di San Lorenzo (4-min walk), along with Old Port (4-min walk) and Palazzo Ducale (5-min walk).
What's the area around Hotel Genziana like?
Hotel Genziana is in Genoa Historical Centre, a short 4-minute walk from Old Port and 9 minutes' walk from Genoa Port Center.
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Reviews
Hotel Genziana Reviews
6.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
6.6
Cleanliness
5.6
Location
7.2
Staff & service
5.8
Property conditions & facilities
Reviews
Verified
8/10 Very good
Jan 31, 2026
The room was clean and the staff was courteous.
Chris
Chris, 1-night trip
Verified
10/10 Exceptional
Jun 25, 2024
Hotel was clean and the service was excellent really nice and polite people. The bathroom and actual room were separated but we didn’t have to share it with anyone which was good. The street is maybe little but dangerous but place is near a bigger street so it wasn’t a big problem.
Helmi
Helmi, 2-night trip
Verified
10/10 Exceptional
Sep 21, 2025
Great stay
Room was spacious, very clean, modern. Priv bath good. Bed comfy. Location in good spot. A/C worked well. You need to set your temp with front desk, not controlled from inside room. Room had refrigerator, did not work. You could use refrigerator at front desk. Breakfast not on site, 2 min walk away. No lift. The actual short walkway street it is on, maybe a little shady at night, but off a main street, so all good. Front desk staff very nice. 15 min easy walk from main train station Principle. Luggage storage.
Annie
Annie, 3-night trip
Verified
8/10 Very good
Apr 28, 2025
Stay at the Hotel - Fri 25 - Mon 28 Apr 25
I was impressed with the hotel. Though I was two minded initially due to its reviews from others, my wife and I had a good stay, all considering. I travel often therefore its important to me that the booked hotel is as expected.
The only one thing I will ask is I was advised that if I stayed at the Marina Antico parking I would get 50 % off parking. I paid from 26 Apr 0154hrsto this morning at approximately 0815 hrs - 56 euros. Is that the correct amount? Again just double checking so am aware, as it seemed a little expensive.
Thank you
Charles
Charles, 3-night trip
Verified
10/10 Exceptional
Oct 9, 2022
Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.
Ewelina
Ewelina, 1-night trip
Verified
10/10 Exceptional
Sep 11, 2022
Great location, clean space!
Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.
Verified traveler
2-night trip
Verified
2/10 Poor
Apr 29, 2025
I would definitely not return. It was very noisy as we were on the first floor, squeaking doors and people coming in all hours... NOT AGAIN. stay clear...
Perry
Perry, 1-night trip
Verified
4/10 Fair
Apr 5, 2023
Not recommended
Dirty rooms, leaking shower cabin, clogged drain, no heater in the bathroom, stains on the bedspread, no curtains or carpets.
Bad service, I called the hotel and the clerk couldn’t speak English and just hung up the phone.
Fredrik
Fredrik, 1-night trip
Verified
2/10 Poor
Jul 26, 2025
This hotel made my worste nightmare a reality. After traveling from the south of Italy we arrived at the hotel at 10:45. There were people sleeping on the streets and not a clean area at all. This was the ONLY time in 3 weeks in Italy we were scared. I had prePAID, booked this hotel for 3 nights. When we arrived at the hotel we were told there were NO ROOMS for us. No text, email NOTHING!!! Although the Genoa had taxis the taxis would not even come to the area. I am still fighting with them to get my money back. If 0 stars were an option it would be it. I SHOULD SAY THE MAN WORKING THE FRONT DESK WAS VERY NICE AND TRIED TO HELP. I would only recommend this place to someone you dont like.
Lauren Berry
Lauren Berry, 3-night trip
Verified
2/10 Poor
Jul 11, 2024
This is the worst area to stay in. Absolutely unsafe. And the amenities offered by the property are incorrect, there are no laundry facilities unless you would like to walk down the street and be accosted to buy drugs on your way. Private bathrooms are outside the room which is inconvenient, and streets are awful, noisy and unsafe. As an added bonus, prior to staying here we requested information about parking within the ZTL and were told the local parking complex at Marina Antico would provide day passes and discounted parking, and there was no ZTL pass, and when we asked again at the property, they said they knew nothing about it, so we received a fine.
Bad hotel for tourists all around, and just forget it if you don't speak Italian because you will be treated in a wildly condescending manner, which is quite rich for a hotel such as this.
Anna
Anna, 1-night trip
Verified
8/10 Very good
Dec 13, 2025
la camera era in buone condizioni ed il personale cortese e disponibile
Armando
Armando, 2-night trip
Verified
4/10 Fair
Aug 2, 2025
Zona no
Pietro
Pietro, 1-night trip
Verified
8/10 Very good
Jun 22, 2025
Hôtel propre et bien placé. parking problématique. C’est habituel à Genes.
Personnel sympathique
François Antoine
François Antoine, 4-night trip
Verified
10/10 Exceptional
Jun 13, 2025
Hotel in posizione caratteristica e vicina a luoghi di interesse.Personale alla reception preparato e disponibile. Pulizia giornaliera. Ottimo rapporto prezzo/qualità.
Armando
Armando, 2-night trip
Verified
8/10 Very good
Oct 30, 2024
Positiivinen yllätys
Siisti paikka ja henkilökunta osasi asiakaspalvelun hyvin.
Hotellin sijainnista johtuen jonkin verran melua iltayöstä kuului, mutta täysijärkinen ihminen jo varatessaan ymmärtää sen kuuluvan asiaan. Hinta/ laatusuhde on erinomainen.
Hotelli oli hiukan haasteellinen löytää, joten ohje miten läheiseltä bussi/ taksiasemalta suunnistetaan perille, olisi hyvä olla hotellin tiedoissa.
Juha
Juha, 1-night trip
Verified
8/10 Very good
Sep 4, 2024
Oda geniş, konum olarakta iyi sayılır birçok yere yürünebiliyor. Güvenli değil gibi gözükebilir ama hiçbir sorun yaşamadım. Odada yatak temizdi ancak banyo ve yerlerde lekeler vardı. Söyleyince yardımcı oldular.
Meltem
Meltem, 1-night trip
Verified
6/10 Good
Aug 18, 2024
J avais lu un commentaire d'une personne qui disait au abord de l hôtel
prostitutions et dealers
c'est malheureusement vrai.
je ne me suis pas senti en sécurité.
securiresecuritesécurapportbeauté
anne marie
anne marie, 1-night trip
Verified
8/10 Very good
Aug 12, 2024
.
Jan
Jan, 1-night trip
Verified
8/10 Very good
Aug 1, 2024
Ja, nachts ist es sehr laut,in den Straßen rund um das Hotel stehen Prostituierte und Dealer.
Bettina
Bettina, 2-night trip
Verified
10/10 Exceptional
Aug 1, 2024
Kjempe fint hotel, hyggelig personale og god service.
Camilla Christin Reier
Camilla Christin Reier, 2-night trip
Verified
2/10 Poor
Jun 17, 2024
Wer gerne sicher die Stadt erkunden möchte, sollte dieses Hotel nicht buchen. In den Gassen rundum das Hotel, lungern männliche Gestalten ( zum Teil mehrere) herum, dieirgendwelche Substanzen verkaufen möchten. Dieses Treiben um das Hotel geht die ganze Nacht und ohne Ohropax ist an Schlaf nicht zu denken. Am zweiten Tag brach lautstark im Hotel ein Streit aus. Dies war der Punkt, wo wir die Reise vorzeitig abbrachen und ein anderes Hotel gesucht haben. Der Mann an der Rezeption hatte nicht mal gefragt, ob irgendetwas nicht zufriedenstellend war oder warum man vorzeitig das Hotel verlässt. Absolut kein Hotel für Frauen die alleine reisen oder für Familien mit Kinder.
Murat
Murat, 2-night trip
Verified
8/10 Very good
Jun 8, 2024
Quanto ao quarto, localização e atendimento vão boas considerações, mas o estacionamento pago é muito caro e não é bem explicado nas “comodidades” anunciadas!
Romulo
Romulo, 2-night trip
Verified
2/10 Poor
Oct 4, 2023
Nos tuvimos que ir a pesar que habiamos pagado.
Peligroso.,inseguro,Booking se tendria que hacer cargo del reintegro.
Ya que ellos promocionan el lugar.
Verguenza.recibiran una demanda.denuestra parte.
Maria
Maria, 3-night trip
Verified
8/10 Very good
Aug 26, 2023
personale accogliente , camere pulite , sicuramente ci ritorneremo
marianna
marianna, 1-night trip
Verified
6/10 Good
Aug 23, 2023
Logement au rdc invivable car ne pouvant pas laisser les volets ouverts ni en journée ni le soir, fenetre avec barreaux sombre. Rue très mal famée bruyante ou il y a bcp de trainiaux, saoulaux dhommes qui emmerdent les passants hotel peu rassurant ou on ne sait même pas si on va retrouvé ses affaires. Pas de frigo dans les chambres