Terrible and stressful experience. Skip this hotel!! The shuttle pick up from airport NEVER showed despite confiming pick up date and time a week and a half in advance.
Front desk lady named Gilma Lamora was
incredibly rude. She messaged me in all caps about the shuttle arriving 40 minutes after the pick up time. I had to catch another company shuttle to avoid being stranded at the airport late at night (no uber or taxi).
When I arrived, I showed her the confirmation of my shuttle appointment in WhatsApp, and she just mumbled to herself and did not apologize. No reimbursement for the shuttle I had to pay out of pocket for either. Gilma ignored me when I tried to check in and get my keys, and proceeded to help other guests behind me. She was wrong about the number of nights I had booked as well. When I finally got my keys she refused to explain how to get to my room. Gilma, you should be ashamed of yourself and not work in hospitality!!
It was another battle with Gilma to get her to agree to call my return shuttle to the airport at the time agreed upon a week and a half ago in WhatsApp. I had to insist ar least three times. Zero integrity or accounability.
Wifi never worked (doesn't match names or passwords on hand out information).
For rooms facing the pool, it is very loud at night. The rooms are pretty crappy too, but it works for an overnight stay to visit Tikal.
