the room was neglected. it had a very moldy smell, and it look like they did not take care of the rooms... We had to switch rooms, and they new room was not much better, we decided not to stay at this hotel... I had insurance and I requested a refund, and I got the run out from the hotel and I never got a final answer from Hotels.com,, not very happy,,, Next time I wont use Hotels.com or get insurance to protect me...