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The Norfolk Lodge Hotel

3.0 star property
Suburban hotel with indoor pool, near St. Helier Town Hall

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Photo gallery for The Norfolk Lodge Hotel

Exterior
Bar (on property)
Indoor pool, sun loungers
Exterior
Indoor pool, sun loungers
In the heart of St. Helier, The Norfolk Lodge Hotel offers a warm welcome with breakfast buffet, a cozy bar and convenient dry cleaning services. Relax by the nearby outdoor pool or unwind in the gym, all while staying connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool access
  • Fitness center
  • Room service
  • Terrace
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Iron/ironing board, travel crib, free WiFi, bed sheets

Standard Double Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe or closet
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Single Room

Single Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Single Room

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe or closet
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Double or Twin Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Double or Twin Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ

What's nearby

  • St. Helier Town Hall - 11 min walk - 1.0 km
  • St. Helier Central Market - 11 min walk - 1.0 km
  • King Street - 12 min walk - 1.1 km
  • Port of Jersey - 18 min walk - 1.6 km
  • St. Helier Beach - 20 min walk - 1.7 km

Getting around

  • Jersey (JER) - 16 min drive
  • Guernsey (GCI) - 89 min drive

Restaurants

  • ‪Locke’s - ‬12 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪Shuga - ‬12 min walk
  • ‪Bella Italia - ‬11 min walk
  • ‪Burger King - ‬11 min walk

About this property

The Norfolk Lodge Hotel

The Norfolk Lodge Hotel puts you just a 5-minute drive from Port of Jersey. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A fitness center and a terrace are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 101 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (15 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Kayaking nearby
  • Water skiing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 31

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Travel crib
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Fees & policies

Renovations and closures

The property is closed between October 9 and April 3.

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

Guests can rest easy knowing there's a smoke detector and window guards on site.

Also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

Frequently asked questions

Is The Norfolk Lodge Hotel currently open?

The property is closed between October 9 and April 3.

Does The Norfolk Lodge Hotel offer free cancellation for a full refund?

Yes, The Norfolk Lodge Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Norfolk Lodge Hotel?

Yes, there's an indoor pool.

Are pets allowed at The Norfolk Lodge Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Norfolk Lodge Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Norfolk Lodge Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 10 AM.

What is there to do at The Norfolk Lodge Hotel and nearby?

Have fun with nearby activities like cycling, boat tours, and kayaking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and access to a nearby outdoor pool.

Are there restaurants at or near The Norfolk Lodge Hotel?

Yes, there's an onsite restaurant.

What's the area around The Norfolk Lodge Hotel like?

The Norfolk Lodge Hotel is a short 20-minute walk from Port of Jersey and 7 minutes' walk from The Georgian House.

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Reviews

The Norfolk Lodge Hotel Reviews

8.2

Very Good

8.8

Cleanliness

7.6

Location

9.0

Staff & service

7.4

Eco-friendliness

7.8

Property conditions & facilities

What guests liked

  • Breakfast was consistently great with a good selection of hot and cold food. (18 reviews)
  • The indoor pool was warm and a great facility, with showers and changing facilities available. (7 reviews)
  • Evening meals and breakfast were of exceptional quality and the restaurant and bar on site were great. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Walking
Food
Restaurant
Towns
Location
Bar
Bathroom

Reviews

10/10 Exceptional

Rooms are clean.... and warm. The heated pool is lovely. Mainly older guests stay. Perfect location for walking into st helier (10- 15 mins). Staff couldnt do enough for you. Food was good, a different selection every night. A nice bar with at least the basics of each type of drink.
James, 7-night trip

10/10 Exceptional

Nothing to dislike about the Norfolk Lodge hotel. Staff were pleasent. Rooms were good standard. A lot of food options including the Bar meu and the buffet style dinner. A lot of options at breakfast including a selection of meats. Overall an excellenr place to stay. Would highly recommend.
Christopher, 7-night trip

10/10 Exceptional

The staff were very efficient, very helpful and friendly. I didn't try the restaurant for dinner, but I had some bar food - very good, and the breakfast buffet was excellent. My room was clean and comfortable. I would recommend.
Roger, 5-night trip

10/10 Exceptional

We enjoyed our stay at the Hotel. We shared one family room (2 adults, 2 children, 1 infant), which was quite cosy but worked well for us. The kids enjoyed the indoor pool a lot. The staff was friendly and helpful. The food was good but could have better options for vegetarians. The area is not the prettiest, but the city centre and playgrounds can be reached easily by foot (10-15 minutes).
Seb, 4-night trip

8/10 Very good

Excellent stay, everything was good, only downside was traffic noise and bin collection around 5-30 a.m.
steve, 1-night trip

8/10 Very good

Great hotel, lovely staff

Lovely hotel, the staff were fantastic and the whole place is spotless. The pool was a great facility and the evening entertainment an added bonus. There was plenty of food choices at breakfast although it wasn’t spectacular. We had dinner once in the hotel, which was slightly disappointing so maybe would avoid that but overall it was a fab place to stay.
Sarah, 5-night trip

10/10 Exceptional

Great break

Lovely hotel although the bedroom floors creaked a lot. Staff were all wonderful and there was entertainment on through the week, but oddly not at weekends. About a 15 min walk into St Helier, but there is a local bus. I guess the hotel is for the older generation, but that suited us just fine
Colin, 6-night trip

8/10 Very good

.
Emily Le, 2-night trip

6/10 Good

The indoor pool and jacuzzi are very cold, too cold. And the average age of the guests in this hotel is age 70. I would not recommend it for families of young children.
Taiba, 3-night trip

10/10 Exceptional

Hotel was really clean but old style furnishing. Went swimming, the hotel dod not offer dressing gowns and slippers which was a bit difficult as there was no where to place our clothes. But overall the staff were very friendly and the service was very good.
Gillian, 2-night trip

10/10 Exceptional

Very enjoyable stay. Helpful and friendly staff.
Stephen, 2-night trip

8/10 Very good

Very nice hotel …..staff very good also
Russell, 3-night trip

10/10 Exceptional

hotel staff very polite and helpful
Kenneth, 7-night trip

8/10 Very good

I had the pleasure of staying at the Norfolk lodge earlier this week, with my two children (9 and 12). The hotel is a short walk to the beach or St Helier city centre, so very convenient. On the flip side that does mean it is near a road and can be a bit noisy (we had a room facing the car park / road). The hotel staff are very helpful and friendly and the hotel has a lovely restaurant, bar and the kids loved the swimming pool. The breakfast was particularly great and the kids stuffed themselves every day! There was no kids menu on the bar menu which was a shame. It did feel like the family room we were staying in needed a modernisation. Whilst perfectly functional and clean, it was very dated and had no fridge which was a shame, given we were staying 4 nights. Would I recommend staying at the hotel, yes I would. I would however call and ask for some info on the room you are staying in - I have a feeling the family rooms might be more dated than other areas, but no evidence to confirm that. Ultimately though, the kids loved the holiday and the accommodation served its purpose. The staff are the highlight and should be commended.
Scott, 4-night trip

10/10 Exceptional

A perfect little gem in St Helier

Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stephen, 3-night trip

8/10 Very good

It was quiet,the food was very nice ,clean and the staff was pleasant .
Anita l, 4-night trip

8/10 Very good

Would stay again

Good location - walking distance into town. Friendly and helpful staff who made us feel very welcome and looked after us throughout our stay.
Ashi, 2-night trip

6/10 Good

The best part of this hotel was the friendly, helpful staff. This hotel is well situated if you enjoy lots of walking.
mhairi Crombie, 7-night trip

4/10 Fair

Disappointed.

Staff were friendly. This hotel is in a serious need of updating. There was flaking paint on the bathroom ceiling. The bath had a rust mark running down it. The wood chip wall paper in the bedroom had been resealed & the glue was showing through in 5 areas. Despite housekeeping cleaning daily our room smelt musty. The toasters used for breakfast were inadequate. Force was needed to make it work then the bread came out not cooked. I really don’t know how it has 3 stars.
4-night trip

8/10 Very good

Nice hotel but a bit dated.
David, 3-night trip

8/10 Very good

Nice break

Very welcoming hotel with excellent food. Spotlessly clean and comfortable Pool was lovely and warm Short walk to the front
4-night trip

8/10 Very good

I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Wendy, 5-night trip

8/10 Very good

Friendly staff
Ken, 5-night trip

10/10 Exceptional

We stayed for 4 nights and enjoyed ourselves. The hotel itself is a little tired but very clean. We went to the pool once and enjoyed it. The breakfast was great. The staff were all lovely and special mention to Irina at brekafast who was consistently especially lovely with us. We will return as/when we return to Jersey.
Michael, 4-night trip

8/10 Very good

Indoor swimming pool and gym, very good buffet breakfast, but on a bust road junction
Christopher, 2-night trip