Verified
2/10 Poor
Jun 1, 2026
There is nothing to like about this property. They had no knowledge of my booking through Expedia when I ran to check but then subsequently told me that the room was still available and they booked the room directly for me. I heard nothing from them prior to my arrival regarding key code entry to the property and to the room. Having been informed the day before my arrival that they were open on the Saturday (the day of my arrival), when I phoned I got a message saying the office was closed so I had to ring the emergency number. I had to leave a voicemail but they did ring me back and informed me that the room I had booked was allocated to another customer!! They subsequently allocated another room at the same property. It was a very stressful time as we were attending the Take That concert and there was no accommodation available in the centre of Southampton so if they had not allocated me a room, we would have struggled to find a bed for the night. When we eventually got to the property, it was a disused public house that was still undergoing renovations and the property did not have hot water from the sinks and the workmen was still renovating. The room we originally booked had a toilet and shower but the room we were allocated simply had a bed and a sink and a chest of drawers. The communal shower and toilet was disgustingly dirty and I could not shower in it. Other people staying at the property had difficulty accessing their room too. Nightmare.
Rebecca
Rebecca, 1-night trip