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Melia Casa Maya Cancun All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Langosta Beach

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
View from room
3 bars/lounges, lobby lounge
The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

8.4 out of 10
Very good
Casa Maya Cancun, near the vibrant Cancun Convention Center and La Isla Shopping Mall, offers a relaxing retreat with an international cuisine restaurant on site. Unwind at the white sand beach with free cabanas or take a dip in one of 2 pools and enjoy activities like motor boating and scuba diving.

Popular amenities

  • Bar
  • Childcare
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • 2 outdoor pools
  • Free water park
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Waterslide
  • Babysitting
  • Airport shuttle

Feel at home (6)

  • Babysitting services
  • Children's pool
  • Playground on site
  • Television
  • Garden
  • Terrace
The current price is CNY2,273
CNY2,809 total
includes taxes & fees
Jun 7 - Jun 8

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Sofa bed - double
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Bathrobes
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Sofa bed - double
Down duvet
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Private bathroom
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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8.8 out of 10, Excellent, 5,792 reviews
The price is CNY2,413
CNY2,413 total
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About the neighborhood

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 3 min walk - 0.3 km
  • Tortuga Beach - 15 min walk - 1.3 km
  • Playa Tortugas - 2 min drive - 1.8 km
  • Cancun Convention Center - 6 min drive - 5.2 km
  • La Isla Shopping Mall - 10 min drive - 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive
  • Airport shuttle
  • Area shuttle (surcharge)

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

At Melia Casa Maya Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Langosta Beach. The 2 outdoor pools and free water park provide recreation options for everyone. Serving local cuisine, Merkado is one of 4 restaurants and 3 bars/lounges. Other highlights at this all-inclusive property include a children's pool, a terrace, and a garden. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 260 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking includes off-street options
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Babysitting services
  • Children's games

What to do

  • On the beach
  • Beach volleyball
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 2 outdoor pools
  • Free water park
  • Waterslide

Accessibility

  • Elevator
  • Elevator door width (inches): 71
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Accessible bathtub
  • Well-lit path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: MXN 79.20 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive offer free cancellation for a full refund?

Yes, Melia Casa Maya Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Melia Casa Maya Cancun All Inclusive?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Melia Casa Maya Cancun All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Melia Casa Maya Cancun All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.

Is there an onsite casino at Melia Casa Maya Cancun All Inclusive?

No, this property doesn't have a casino, but PlayCity Casino (7-min drive) and Royal Yak Casino and Sports Book (8-min drive) are both nearby.

What is there to do at Melia Casa Maya Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 3 bars and a waterslide. Melia Casa Maya Cancun All Inclusive also has a garden.

Are there restaurants at or near Melia Casa Maya Cancun All Inclusive?

Yes, there are 4 onsite restaurants, featuring local cuisine and ocean views.

What's the area around Melia Casa Maya Cancun All Inclusive like?

Melia Casa Maya Cancun All Inclusive is a short 3-minute walk from Langosta Beach and 15 minutes' walk from Tortuga Beach. Travelers give top marks for the property's prime location.

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Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Beach
Service staff
Location
Food
Restaurant
View
Family friendly
Water
Breakfast

What guests liked

  • The beach was described as beautiful, sugar soft, and crystal clear with calm waters, perfect for kids. (78 reviews)
  • The pool was beautiful, heated, and easily accessible, with a waterpark that was fun for kids and adults alike. (37 reviews)
  • The breakfast buffet offered a great variety of choices and was a highlight of the stay. (11 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great resort.
Jony, 4-night trip

8/10 Very good

Good value, good food

There is a very limited amount of shade on the beach as the palapas are reserved for an extra-charge club called "Level". The lounge chairs around the pool where there is more shade are not comfortable for laying on all day. The food was good but not as good as the NYX where we stayed last year. We were lucky to get a free upgrade to an ocean view suite so overall we are very happy with the value.
Gregory, 1-night trip

10/10 Exceptional

I had a phenomenal experience with this hotel. The rooms were amazing, the restaurant was great, the staff was amazing very friendly great people great hospitality
DANIEL, 4-night trip

10/10 Exceptional

Good nice place
Rafal, 8-night trip

8/10 Very good

Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
Niki, 6-night trip

10/10 Exceptional

Awesome water park. Friendly staff.
Kiran, 6-night trip

8/10 Very good

Majo was amazing

Great service and hotel but the staff were amazing one lady particularly Maria Jose or Majo… she was my concierge liaison and she was brilliant, also Fernando is a lovely chap they helped me regarding a nightmare experience at the Royalton Riviera Cancun- avoid the Royalton like a plague
David, 7-night trip

8/10 Very good

Nice sea view. Food is average
Zheng, 3-night trip

8/10 Very good

The hotel is small compare to other resorts, but I think that's what makes it a gem. You have a sense of community. The staff is amazing, I have zero complaints about them The hotel is well maintained, very clean. I would go back
Daniela, 5-night trip

10/10 Exceptional

We had an amazing stay at this hotel! The service was exceptional—staff were friendly, attentive, and always ready to help. The food was delicious with a great variety of options to choose from. Our ocean-view room was beautiful, offering stunning views and a relaxing atmosphere. The water slide was a fun highlight, especially for families. We also enjoyed the different entertainment programs available every day and night, keeping us engaged throughout our stay. Overall, a fantastic experience—very satisfying and highly recommended!
Tailai, 6-night trip

2/10 Poor

Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
BASSEM, 4-night trip

8/10 Very good

This is a new property that just opened as I was stole on December. They are still working on areas and finishing rooms and others so you definitely can see some of those things but overall I think the hotel is looking great and it will be fantastic by the time they finish with it. In a separate note the staff is incredibly great and helpful. They work very hard to make the guests feel happy and they will take care of them and make it right when things are not thank you so much for that.
Adrian I Fernandez de, 5-night trip

10/10 Exceptional

No Gym. All else is great.
Louise, 14-night trip

4/10 Fair

Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
Albin, 7-night trip

10/10 Exceptional

We stayed for 7 nights at the end of December 2024 and had a great time. They had just reopened after the remodel so there were little hiccups along the way (like forgetting to put out the butter-again nothing extreme just little things) but nothing that affected our stay in a negative way. We got brand new towels, fresh paint, new beds and bedding, clean rooms and plenty of food to eat. The waterpark was great for my kiddos and I loved the slides myself. Hands down-the staff was the best part. They were so kind and helpful always with a smile. We had a great time and would come again.
Charity, 7-night trip

8/10 Very good

Enjoyed our stay HOWEVER our biggest irritation was that breakfast was served at 7 AM and even then was not timely. We had multiple days of excursions and were traveling with children so not having breakfast was beyond frustrating. Never have we experienced this before in all our travels, made for a rocky start to these days.
Craig, 5-night trip

2/10 Poor

No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
Paula, 3-night trip

10/10 Exceptional

Excelente option for Casual Resort with family. I was scared due to the bad previous reviews but I was surprised with amazing hotel. The hotel is new and modern , looks exactly like photos. It is a real all-inclusive ( foods and drinks available all time, activities and waterpark, no surprises ). Amazing and friendly staffs that are always available to serving and make guest happy. There is not gym, but Antonio and his recreation team are great and full of energy to keep us busy with activities ( paddle boarding, yoga, aqua gym, aquatic polo, volleyball ). Diana made the best ovo estrelado and omeletes at breakfast. Carlos, Palmira and Cyntia were amazing helping us with early check in and late check out. Jesus , the concierge, gave us a great tips about transportation and where we should do shopping . The beach is perfect, a lot chairs, calm ocean and white and clean sand !!! Hotel cleans the beach regularly. My 11 y daughter was very happy with pool and waterpark .My husband was very satisfied with food service at beach ( Mauricio ) and all bartenders . This hotel deserves higher rate and starts for sure!!!
Brenda, 5-night trip

2/10 Poor

I am questioning Expedia’s reviews now. This property is worst! No Spa and no gym at property. When we asked for options outside and they were clueless. Service: very very bad. They are not prepared for guests and very rude when it comes to talking with Food: same food every day and with limited options. They have half of the restaurants closed most of the time Room service: none. Their phone line conveniently doesn’t work. Water park: limited and dirty. Expedia customer care I hope you do something about this.
Chintan, 3-night trip

6/10 Good

The internet was disconnected. There was often no hot water. There was no freely available drinking water - I had to run after the workers all the time and ask them to bring me a bottle of water at least once a day. The phones in the rooms did not work - there was no way to call the reception. The elevators were constantly being repaired. The food was monotonous and not for children. In the main restaurant for dinner they only had tacos and caesarea. In general, the food was very poor. You feel like they were saving on everything. The water slides worked 1 day out of 7. There is no entertainment, no gym or any kind of sports field.
Michael, 6-night trip

10/10 Exceptional

We loved out stay at Casa Maya. There are some bad reviews, but the property is definitely working on getting everything on line. We had a king suite with an ocean view on the 7th floor. The room was huge. Everything is new. We were extremely happy. The entire staff was friendly and helpful. I wish I could have gotten everyone's names but a big shout out to our waiters Didier and Oscar. The dining options are limited at this property. The buffet is small, but had something for everyone. Always clean and wonderful wait staff. Our favorite meals were at Cape Nao. The filet and NY steak were cooked to perfection. We dined at Casa Nostra one night, and it was good. The beach at this property is really nice, and they keep it very clean. Tons of beach chairs and also plenty by the pool. There were a lot of families staying while we were there. We are retired and not traveling with children, but I can see the appeal to families. The splash pad and water slides looked like fun! The activities crew had families involved with games on the beach and in the pool. They had to punt a couple of days because of bad weather, and got games going indoors. Antonio and Christopher were good at checking in with guests and keeping them up on what was on the schedule. I would not hesitate to recommend this property.
Mary, 7-night trip

8/10 Very good

Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Marcio, 7-night trip

2/10 Poor

I beg you not to come here, even if they are giving you a good deal. First off, they opened on December 16th, so any reviews before that are either not for this hotel, or fake. You will find the reviews after December 16th are all quite negative. To give you the specifics, as everyone mentions, they first told us the waterpark will be opened December 18th, then it becomes December 20th. As of today December 21st, it is still NOT opened. Only excuses after excuses. The room we got is nothing like what we saw online. The gym is not opened, the bar does not open until 11am, there is no kid’s club, only 1 sit down restaurant opened each night, the beach color is gross and not even close to what you see on their photoshopped website pictures, not to mention the foul smell and tons of seaweed on the beach. The only good things about this hotel are that the food is good, and the service is good. If you have booked here because you are getting you a good deal, please try to get a free refund and book somewhere else, as almost nothing they promised you online will be available here.
Yuwei, 7-night trip

8/10 Very good

Karla rebeca, 1-night trip

10/10 Exceptional

Peter, 9-night trip