Skip to main content

HUALUXE Shanghai Twelve at Hengshan by IHG

5.0 star property
Luxury hotel with spa, near Jing'an Temple

Choose dates to view prices

Experience the ultimate retreat at HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel. Set amidst a tranquil garden and playground, this luxury hotel offers a rejuvenating spa with hydrotherapy and massage treatments. Enjoy delicious Fusion cuisine from two on-site restaurants or simply unwind in your room with free WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Steam room
  • Children's pool
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting
  • Business center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
The current price is CNY770
CNY898 total
includes taxes & fees
Jul 20 - Jul 21

Why we love this property

Work and play paradise
Located in the city center, this hotel provides a business center and workstations. Guests can enjoy spa services, massages, and 24-hour room service.
Global-inspired dining
This hotel serves up culinary adventures with 2 restaurants and a bar. Fusion dishes transport taste buds, while the buffet breakfast starts mornings right.
Pure relaxation
This hotel's full-service spa offers rejuvenating facials, body treatments, and hydrotherapy. A tranquil garden and health club add to the peaceful atmosphere.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 1 King Bed 1 Bedroom Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed 1 Bedroom Suite

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Queen Room

  • Sleeps 2
  • Free WiFi

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | In-room safe, desk, laptop workspace, free cribs/infant beds

Presidential Suite, Multiple Beds

  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for 1 King Bed Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Standard

1 King Bed Standard | In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed (with Round Daybed)

Deluxe Suite, 1 King Bed (with Round Daybed) | In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Suite, 1 King Bed (with Round Daybed)

  • 73 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Standard Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Courtyard Deluxe Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Courtyard Deluxe Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, free cribs/infant beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, free cribs/infant beds

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Breakfast served
Ascott Huai Hai Road Shanghai
Downtown Shanghai
  • Pool
  • Kitchen
  • Laundry facilities
  • Parking available
8.2 out of 10, Very Good, 575 reviews
The price is CNY950
CNY1,007 total
includes taxes & fees
Jun 27 - Jun 28
Ascott Huai Hai Road Shanghai
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031

What's nearby

  • Former French Concession - 1 min walk - 0.0 km
  • Hengshan Road - 1 min walk - 0.0 km
  • Xujiahui Shopping District - 11 min walk - 1.0 km
  • Metro City - 3 min drive - 1.9 km
  • Shanghai Medical College of Fudan University - 4 min drive - 1.9 km

Getting around

  • Hongqiao International Airport (SHA) - 42 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 48 min drive
  • Shanghai South Railway Station - 9 min drive
  • Nanxiang North Railway Station - 20 min drive
  • Shanghai Railway Station - 28 min drive
  • Zhaojiabang Road Station - 7 min walk
  • Hengshan Road Station - 11 min walk
  • Jiashan Road Station - 14 min walk

Restaurants

  • ‪la Boulangerie et Patisserie by Pierre Gagnaire - ‬3 min walk
  • ‪T12: Lab - ‬2 min walk
  • ‪common. - ‬4 min walk
  • ‪le Comptoir de Pierre Gagnaire - ‬1 min walk
  • ‪Mozzeralla E Vino - ‬3 min walk

About this property

HUALUXE Shanghai Twelve at Hengshan by IHG

  • HUALUXE Shanghai Twelve at Hengshan by IHG puts you just a 5-minute drive from Jing'an Temple and West Nanjing Road. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, facials, or hydrotherapy. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a health club. Fellow travelers say good things about the room service. The property is just a short walk to public transportation: Zhaojiabang Road Station is 7 minutes and Hengshan Road Station is 11 minutes.

At a glance

DONE

Hotel size

    • 169 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: noon
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

Working away

  • Business center
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Grab bar near toilet
  • Transfer shower
  • Accessible bathtub
  • Lever door handles
  • Wheelchair-width doorways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch LED TV

Home comfort

  • Air conditioning
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

12 Hengshan - Onsite restaurant.
Tops and Terrace - This restaurant specializes in Fusion cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 288 per person

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Luxury Collection Hotel Shanghai
Twelve Hengshan
Twelve Hengshan Luxury Collection
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Shanghai
Twelve Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai
Twelve Hengshan Collection

Frequently asked questions

Does HUALUXE Shanghai Twelve at Hengshan by IHG offer free cancellation for a full refund?

Yes, HUALUXE Shanghai Twelve at Hengshan by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at HUALUXE Shanghai Twelve at Hengshan by IHG?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at HUALUXE Shanghai Twelve at Hengshan by IHG?

Sorry, pets and service animals aren't allowed.

What are the check-in and check-out times at HUALUXE Shanghai Twelve at Hengshan by IHG?

Check-in start time: 2 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out are available.

What is there to do at HUALUXE Shanghai Twelve at Hengshan by IHG and nearby?

HUALUXE Shanghai Twelve at Hengshan by IHG has a spa and an indoor pool, as well as a steam room and a garden.

Are there restaurants at or near HUALUXE Shanghai Twelve at Hengshan by IHG?

Yes, there are 2 onsite restaurants, featuring Fusion cuisine.

What's the area around HUALUXE Shanghai Twelve at Hengshan by IHG like?

HUALUXE Shanghai Twelve at Hengshan by IHG is in Xuhui, a short 7-minute walk from Zhaojiabang Road Station and 10 minutes' walk from Xujiahui Shopping District.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

HUALUXE Shanghai Twelve at Hengshan by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.0

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered a diverse and delicious variety of options. (6 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Amazing hotel great location great design super cozy delicious super versatile breakfast. Will definitely stay again.
Ivana, 1-night trip
Verified

10/10 Exceptional

Excellent hotel in a great location. Very nice room, well equipped. Breakfast is top notch.
Nicolas, 8-night trip
Verified

8/10 Very good

Very good location, staff and clean rooms.
Sandesha, 1-night trip
Verified

10/10 Exceptional

Excellent location, multi choice breakfast, nice enviornment
Shelly, 13-night trip
Verified

10/10 Exceptional

the room is cleaned every day, and they provide tooth brush some toothpaste also slippers, shower gowns and caps
Xue An, 13-night trip
Verified

8/10 Very good

Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!
Huong, 2-night trip
Verified

10/10 Exceptional

Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.
John, 3-night trip
Verified

10/10 Exceptional

Huge comfortable room

I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.
2-night trip
Verified

8/10 Very good

more instant coffee would be great!
Shin, 2-night trip
Verified

4/10 Fair

Furniture are old and
Yu Boon, 5-night trip
Verified

10/10 Exceptional

Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Kate, 7-night trip
Verified

10/10 Exceptional

I thought it was a great property with walking access to local food establishments and metro station right across the street
David, 4-night trip
Verified

10/10 Exceptional

Happy to recommend

Everything was as would be expected in a quality hotel. I enjoyed my stay.
Winton, 2-night trip
Verified

10/10 Exceptional

everything met or exceeded expectations but Abby at the front desk was simply supe.b
1-night trip
Verified

10/10 Exceptional

Very convenient location, like their breakfast. The option for dinner could be improved.
Shelly, 12-night trip
Verified

8/10 Very good

I love the style of the hotel and we even got an upgrade. I think staff try to be helpful but it didn’t quite hit the spot. It was summer and the air conditioning is not as consistent as we would like so sleep wasn’t so good. Room style was great. Love the garden area. The visit was just sickly hot for us so affected our experience. Breakfast was complementary, not sure if it’s due to the upgrade and we enjoyed the breakfast- had a variety of healthy and normal options. We will probably stay again if we come to Shanghai but not in summer next time.
Davi, 2-night trip
Verified

2/10 Poor

One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai
Verified

10/10 Exceptional

Les chambres sont magnifiques. D'un vrai raffinement. Elles sont immenses. L'hôtel en lui même est aussi superbe et très original. Je poste rarement des commentaires mais vraiment la suis conquis. Personnel aussi très professionnel aimable et discret. Bravo
Thomas, 2-night trip
Verified

10/10 Exceptional

從一進門的禮賓部、櫃台到餐廳、房務，每一位人員都非常客氣，讓我們一家人度過一個愉快有美好的假期。 PS.若能增加自助洗衣就完美了。
CHIEN YUAN, 7-night trip
Verified

10/10 Exceptional

Hotel stupendo
Dil Gabriele, 1-night trip
Verified

10/10 Exceptional

Sehr schöne, grosse Zimmer zum Innenhof mit Bäumen, Pflanzen und diverse Wasserbrunnen. Man hörte sogar Vogelgezwitscher inmitten von Shanghai. Das Zimmer und das Bad waren sauber und gut eingerichtet, mit Badewanne und separater Dusche. Es gibt auch einen Balkon zu draussen sitzen, nur was es um diese Jahreszeit etwas kalt. Check-in und Check-out sehr schnell und effizient mit sehr freundlichem Personal.
Bruno, 3-night trip
Verified

8/10 Very good

아침식사는 좋았으나 외국인의 입맛에 적합하진 않았습니다
Youngmi, 3-night trip
Verified

4/10 Fair

前枱有些員工沒有什麼耐心聆聽！房間冷暖氣力不從心，換另外一間房間就變熱水供應不足的情況！唯一清潔房間人員有禮親切和樓上五樓早餐的服務態度好。
Man, 7-night trip
Verified

2/10 Poor

施設が古く、部屋の設備不具合が3箇所もあり、部屋を交換して貰いました。 朝食は、残飯みたいな感じで、補充もかなり遅く、仕方なく残り物を食べました。 IHG系のホテルで期待したのですが、残念です。 立地は良く、静かな環境ですが、値段の割にサービス、客室は3星クラスです。
MASAO, 2-night trip
Verified

8/10 Very good

駅からすぐ側で近かったので移動に便利でした！ホテル内もとても綺麗でした！
Tomomi, 4-night trip