The hotel was clean, close to several stores and restaurants, and parking was easily accessible. I was looking forward to going to the pool, but it was out of order. We checked in at 5 pm, noticed that the AC was set on 65, but was not very cool. We set it at 62 (the lowest it would go) and left for dinner, hoping for the best. When we returned, the room was barely cool. I spoke to the person at the front desk to see if we could switch rooms, but since it was a holiday weekend, they were booked and had nothing else available. I asked for a refund, so we could go stay somewhere else, but she said that only a manager is authorized to do so. I did a live chat with someone from IHG and they said that someone would reach out to me ASAP. I never heard from anyone and did not get refunded.