This was the worst experience ever! I’ve been traveling for 35 years and never experienced such unprofessional behavior in my life.
I booked a room 4 months in advance because of Warren Buffett event. I arrived and they said their computer system was hacked so they lost my room. Never told me until I flew into town from Italy! I was stuck with no place to go because the entire city sold out for the event.
On top of that I was adamant they find me a place and the lady at front desk said no & im calling police on you if you don’t leave the property. She yelled at me to get out and started to call police for their mistake!! Nightmare experience
chris
chris,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Patrick
Patrick,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 6 日
Xavier
Xavier,6 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 6 日
They misinformed me. I need refund.
I booked this hotel because they told me that they provide 24/7 shuttle service to the airport. However, when I check in, they said their shuttle service will start from 6 AM. My flight departures at 5AM. If I knew this, I will book another hotel close to airport. They misinformed me. I need refund!
Many things are not working in the hotel, from lights to elevator. Really cheap hotel.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 5 日
Jonathan
Jonathan,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 24 日
Key issues
Keys did not work,only 1 tint trashcan in room, shortage of coffee supplies but Mika and the bartender were helpful and nice
Mary
Mary,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 24 日
Overall we had a decent stay. We did have some issues with our room. The blinds were broken, the TV didn’t work and the WIFI had a very poor signal causing it to go out every few minutes. Not sure we would stay here again.
Lesley
Lesley,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 23 日
Garrett
Garrett,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
We had a great time! Food was great along with great drinks and the bartender was very friendly.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Shannon
Shannon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Emily
Emily,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
New hotel very clean and everyone was very welcoming! The rooms were sooo spacious and nice! Didn’t have a blow dryer
Debi
Debi,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 2 日
Kristen
Kristen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Roger
Roger,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Justin
Justin,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Shilo
Shilo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Beth
Beth,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 23 日
Derrick
Derrick,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 20 日
Spring Blizzard haven
Staff was super supportive during a city wide power outage due to a blizzarf.