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Express Inn - Cebu Hotel

3.0 star property
Hotel with restaurant, near SM City Cebu

Choose dates to view prices

When you stay at Express Inn - Cebu Hotel, you'll be just a 5-minute drive from SM City Cebu and Waterfront Cebu City Casino. Guests can indulge in massages, and Sammys Cafe serves breakfast, lunch, and dinner. Also, Ayala Center and SM Seaside City Cebu are within a short drive.

Reviews

6.0 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (8)

  • Daily housekeeping
  • Restaurant
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • ATM/banking services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Free self parking
  • Soundproofed rooms

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Twin Room

Superior Twin Room | Soundproofing, free WiFi, bed sheets

Superior Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Soundproofing, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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8.0 out of 10, Very Good, 1,001 reviews
The price is CNY200
CNY224 total
includes taxes & fees
May 25 - May 26
Red Planet Cebu
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About the neighborhood

Map
M.J. Cuenco Avenue, Mabolo, Cebu City, Cebu, 6000

What's nearby

  • SM City Cebu - 5 min walk - 0.5 km
  • Carmelite Monastery - 12 min walk - 1.0 km
  • Cebu Business Park - 18 min walk - 1.6 km
  • Ayala Center - 3 min drive - 1.5 km
  • Waterfront Cebu City Casino - 4 min drive - 1.9 km

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 28 min drive

Restaurants

  • ‪Jollibee - ‬7 min walk
  • ‪Andok's - ‬1 min walk
  • ‪Luy's Classic Tea House - ‬7 min walk
  • ‪Joven’s Grill - ‬5 min walk
  • ‪Tom N Toms Coffee - APM Centrale Mall Branch - ‬5 min walk

About this property

Express Inn - Cebu Hotel

  • When you stay at Express Inn - Cebu Hotel, you'll be just a 5-minute drive from SM City Cebu and Waterfront Cebu City Casino. Guests can indulge in massages, and Sammys Cafe serves breakfast, lunch, and dinner. Also, Ayala Center and SM Seaside City Cebu are within a short drive.

At a glance

DONE

Hotel size

    • 84 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 12:30 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Elevator

Room amenities

Be entertained

  • 24-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free newspapers
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

Sammys Cafe - This café serves breakfast, lunch, and dinner.

Fees & policies

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Also known as

Express Cebu

Express Inn Cebu

Express Inn Cebu Hotel

Express Inn Hotel

Express Inn Cebu Hotel

Express Inn - Cebu Hotel Hotel

Express Inn - Cebu Hotel Cebu City

Express Inn - Cebu Hotel Hotel Cebu City

Frequently asked questions

Does Express Inn - Cebu Hotel offer free cancellation for a full refund?

Yes, Express Inn - Cebu Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Express Inn - Cebu Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Express Inn - Cebu Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Express Inn - Cebu Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 12:30 PM.

Is there an onsite casino at Express Inn - Cebu Hotel?

No, this hotel doesn't have a casino, but Waterfront Cebu City Casino (3-min drive) is nearby.

Are there restaurants at or near Express Inn - Cebu Hotel?

Yes, there's an onsite restaurant, Sammys Cafe.

What's the area around Express Inn - Cebu Hotel like?

Express Inn - Cebu Hotel is in Mabolo, a short 4-minute walk from SM City Cebu and 19 minutes' walk from Ayala Center.

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Reviews

Express Inn - Cebu Hotel Reviews

6.0

Good

6.4

Cleanliness

6.0

Location

6.6

Staff & service

6.0

Property conditions & facilities

Reviews

Verified

2/10 Poor

toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.
Roselyn, 1-night trip
Verified

2/10 Poor

This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.
2-night trip
Verified

2/10 Poor

I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu
Sherry Ann, 1-night trip
Verified

2/10 Poor

They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund.
Elizabeth, 2-night trip
Verified

4/10 Fair

hotel's only strong point: hot shower

1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.
ian francis, 1-night trip
Verified

2/10 Poor

Ma pire expérience depuis 10 ans

Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus.
Stéphane, 3-night trip
Verified

2/10 Poor

It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.
Aileen, 2-night trip
Verified

10/10 Exceptional

Very good

Nice
HERMINIA VERA ALITA, 2-night trip
Verified

8/10 Very good

Cold shower

The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.
Randy, 1-night trip
Verified

2/10 Poor

I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results.
Dirk, 1-night trip
Verified

2/10 Poor

Staff was rude upon check-in and refused to help my pregnant wife with her luggage. 1st room she was given wasn’t cleaned, 2nd room she was infested with roaches. checked out and went to another hotel.
1-night trip
Verified

2/10 Poor

I was elated to check out of The Roach Motel from Hell plus plus. During my check in experience.I was told per the male night counter boy to have a seat while they waited on guest checking in after me. I asked the counter boy. What am i waiting over 20 minutes for? He gave my reservation to Ms. Kim the Manager. She started to rush on my reservation because she was ashamed of me waiting so long. I then checked into my room #403. I was greeted by 2 roaches and black/white bath towels and bath mat. I called the front desk and i explained my finding to Ms.Kim. She told me that they cant do anything about the roaches. I asked Ms.Kim ( do you expect me to kill all your roaches all night). She said yes you can kill roaches all night. I excuse, you need to bring roach spray here and clean towels. I hung up the phone. Later the phone rang, it was guy whom said he would come to check the room. The guy arrived and i showed him area in the bathroom where the roaches were. The Amored Roache i killed came back to life and walked away. He sprayed the bathroom. Also he left another dirty black/white dirty towel. This is Poor /Disgrace structure of a Roach Venue. Also smoke detector is missing battery and face cover.
1-night trip
Verified

4/10 Fair

No hot shower and traffic noise is terrible. The location is good, food was alright.
2-night trip
Verified

2/10 Poor

No Air-conditioning, management unsympathetic

As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that.
3-night trip
Verified

2/10 Poor

Cockroach in the Room

We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms.
1-night trip
Verified

6/10 Good

場所良し、部屋は微妙

場所は良くSMモールまで歩いていけます。隣にはコンビニ的な店もあります。 値段が安いので部屋はそれほど良くはないです。 一番気になったのは毎日ゴキブリが出たことです。もう泊まらないです。
3-night trip
Verified

8/10 Very good

the area is nice, the room is clean and somewhat comfortable. near SM and Sea Ports so I recommend book it on the last day of your vacation
RICA, 1-night trip
Verified

8/10 Very good

Hôtel correct, personnel sympa

Hôtel plutôt bien placé, à 10 minutes à pied de SM, tout ce qu'il faut autour (restos, jeepney...) le personnel est sympathique, à l'écoute. L'hôtel est dans l'ensemble propre. Petit problème avec le lit, il était bancal mais le mobilier se faisant vieux, c'est normal... Chambre côté rue très bruyante... Mais pour le prix on ne peut pas trop en demander
Verified

6/10 Good

Relativt billigt, men det finns bättre alternative

Hotellets skick är sämre än bilderna förmedlar. Frukosten är inte ens värt mödan att gå till restaurangen för. Består av två skivor vitt bröd, ägg och du får välja mellan ett glas utspätt juice eller en kopp snabbkaffe... Badrummet känns inte alls fräscht. Varmt och svettigt i korridorer och hissen... Men personalen i receptionen är fantastikt vänliga och hjälpsamma i övrigt! Hotellet har förfallit avsevärt sedan mitt förra besök för ca 4 år sedan...
3-night trip
Verified

8/10 Very good

Good first night hotel

This was a nice hotel to stay at before leaving for the islands. The staff are all friendly and have warm smiles. The hotel is a little old but they are trying to do their best with what they have. There is a shopping mall just around the corner that is worth seeing. Just make sure to pick up a good cheap SIM card for the rest of your journey. Also, this hotel is close to the North Bus Terminal, which you will need to use if you are going anywhere in Cebu.
Kurt, 1-night trip
Verified

4/10 Fair

Express-ly a shower/sleep facility

Booked after recommendation by friend Cebu local. Economy/affordability is strong suite. First was given room with broken door lock. Asked for & got different room. Small Aircon unit labors to cool room well. Bed/mattress is 5 inch foam only on slat frame. The pillows were of good quality. Every night there were cockroaches (killed 6 during stay) crawling the walls & ants patrol walls by day. Neighbors TV was clearly heard. Missing vertical window blind slats presented a creativity challenge to maintain privacy. Several front desk staff didn't always present friendly visages, however restaurant staff was wonderful. Local food/gift vendors line the nearby streets each night, adding a magical Cebu City urban cultural color & flavor to the visit.
Matt, 15-night trip
Verified

8/10 Very good

Hotel close to SM City mall

Hotel located 10 minutes walking from SM City Mall, where is also a jeepney terminal and MyBus terminal. Mybus goes to the airport for 25 PHP in 20 minutes if no traffic jam. Rooms are clean, OK size with very small windows. Breakfast standard served from 6 am. Staff too formal and some procedures like breakfast vouchers too complicated.
3-night trip
Verified

10/10 Exceptional

nice
1-night trip
Verified

10/10 Exceptional

交通便利，附近有SM商场，楼下有便利店、ATM机，住的是临街的客房，晚上街边的车声比较吵，直到凌晨2、3点都有挺多车的，睡眠不好的可以在预定时留言给酒店前台要求不安排住临街的房间。
1-night trip
Verified

8/10 Very good

Express Inn Mabolo review

Check-in was good. However, staying in the room was a bit uncomfortable since we saw a cockroach inside and the remote control for the tv wasn't working. The bed sheets looked like they weren't changed. We could hear noises outside the window. We didn't get complimentary slippers. Good thing we brought ours.The toilet rooms exhaust fan wasn't working. But maybe it was just our room. On the good side, they did have hot and cold shower and the place was a walking distance to the mall and pharmacy.
1-night trip