Skip to main content

Grand Hotel Tien Shan

4.0 star property
Almaty hotel with 2 indoor pools and spa

Choose dates to view prices

Located in the heart of Medeu District, Grand Hotel Tien Shan offers a luxurious retreat. Relax with aromatherapy or a massage at Bali spa, unwind by the swimming pool with sun loungers, and enjoy international cuisine at Restaurant Nauryz. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 indoor pools
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center

Feel at home (6)

  • Children stay free
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Minibar

Why we love this property

Spa paradise
The full-service spa offers couples treatments, hydrotherapy, and Thai massages. A sauna, hot tub, and steam room complete this relaxing escape.
Fine dining selection
This hotel features a restaurant with international cuisine that's open 24 hours. A cafe, bar, and complimentary buffet breakfast round out the dining options.
Cozy comfort awaits
Guests drift off on premium hypo-allergenic bedding, wrapped in plush bathrobes. Blackout drapes ensure deep slumber. Room service satisfies 24/7.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Bidet
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bidet
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Private bathroom
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bathrobes
Private bathroom
Hair dryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior
Hotel Kazakhstan
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, 283 reviews
The price is CNY638
CNY715 total
includes taxes & fees
Dec 4 - Dec 5
Hotel Kazakhstan
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.5 km
  • 28 Panfilov Heroes Memorial Park - 5 min walk - 0.5 km
  • Almaty Opera House - 7 min walk - 0.6 km
  • Panfilov Park - 9 min walk - 0.8 km
  • Almaty Cathedral - 9 min walk - 0.8 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 27 min drive
  • Almaty Station - 10 min drive
  • Almaly - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kumano - ‬5 min walk
  • ‪French 42 - ‬2 min walk
  • ‪Винокурня By Ata - ‬1 min walk
  • ‪Pasta La Vista - ‬4 min walk
  • ‪Six Coffee+Wine - ‬1 min walk

About this property

Grand Hotel Tien Shan

Grand Hotel Tien Shan puts you within a 15-minute drive of Shymbulak Ski Resort. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and international cuisine is served at Restaurant Nauryz, which is open for breakfast, lunch, and dinner. Other highlights include 2 indoor pools, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Almaly is 6 minutes away.

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (9555 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Fitness center
  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Area rugs in room

Room amenities

Be entertained

  • 100-cm Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.
L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club - This bar specializes in international cuisine and serves dinner only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for KZT 5000.0 per day
  • Rollaway beds are available for KZT 10000.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 5620286

Also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan offer free cancellation for a full refund?

Yes, Grand Hotel Tien Shan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hotel Tien Shan?

Yes, there are 2 indoor pools.

Are pets allowed at Grand Hotel Tien Shan?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Hotel Tien Shan?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Hotel Tien Shan?

Yes, an airport shuttle is available. The charge is KZT 8000 per vehicle one-way.

What are the check-in and check-out times at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).

Is there an onsite casino at Grand Hotel Tien Shan?

No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.

What is there to do at Grand Hotel Tien Shan and nearby?

Grand Hotel Tien Shan has 2 indoor pools and a spa, as well as a steam room.

Are there restaurants at or near Grand Hotel Tien Shan?

Yes, Restaurant Nauryz offers international cuisine.

What's the area around Grand Hotel Tien Shan like?

Grand Hotel Tien Shan is in Medeu District, a short 6-minute walk from Almaly and 7 minutes' walk from Zenkov Cathedral.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Breakfast
Spa
Restaurant
Lobby
Children
Building
Amenities

What guests liked

  • The spa experience was excellent, with many reviewers highly recommending it and praising its wonderful massages and facilities. (9 reviews)
  • The property offers a sumptuous and varied buffet breakfast. (7 reviews)
  • The pool was peaceful, beautiful, and a great benefit in a cool atmosphere. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

good locations and easy access to popular places
kee cheol, 1-night trip

8/10 Very good

Near metro, Hotel breakfast really good. Staff professional and kind.
Per, 8-night trip

6/10 Good

Ok
Eric, 3-night trip

8/10 Very good

Property is located in a beautiful area, staff is courteous, breakfast is great
Gaurav, 5-night trip

8/10 Very good

We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Sarah, 2-night trip

8/10 Very good

Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Nicole, 7-night trip

10/10 Exceptional

Great hotel and close to all the main city spots
Darya, 4-night trip

10/10 Exceptional

Great location, clean hotel and professional staff.
Gabriel, 1-night trip

8/10 Very good

The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Amay, 3-night trip

10/10 Exceptional

Very nice hotel with friendly helpful staff who spoke gòod English
Donald, 4-night trip

10/10 Exceptional

Tourist friendly hotel with amazing staff

Amazing and centrally located with superb breakfast and staff support.
Dharamvir Singh, 5-night trip

10/10 Exceptional

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Bernard Alexandre Pascal, 2-night trip

8/10 Very good

There is a big problem which is actually everywhere.Language problem...In this kind of hotel at least a few stuff must talk other latin language English, Spanish , Italian etc.It is definitly most important thing.
ayse, 4-night trip

4/10 Fair

Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era
Christopher Fong, 4-night trip

8/10 Very good

Good clean hotel, large room, and friendly service from the staff.
Mark, 3-night trip

10/10 Exceptional

The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Shelly, 1-night trip

10/10 Exceptional

The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Dwight, 3-night trip

10/10 Exceptional

Nice stay!

Great property. Excellent breakfasts. Helpful staff. Awesome spa.
John, 2-night trip

10/10 Exceptional

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Kathryn, 3-night trip

10/10 Exceptional

Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
jens, 2-night trip

10/10 Exceptional

Hospitable place
Oleg, 10-night trip

10/10 Exceptional

As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Magdalena, 6-night trip

8/10 Very good

Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here.
Alan, 5-night trip

10/10 Exceptional

Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Paramveer, 8-night trip

6/10 Good

Skip Breakfast

I mean got the job done overall but probably the worst hotel breakfast I may have ever had
Areeb, 3-night trip