In the heart of Shymkent, DoubleTree by Hilton Shymkent offers a family-friendly retreat. Enjoy breakfast, lunch, and dinner at Near East Restaurant or lounge on the sun-soaked terrace. With an outdoor pool and multilingual staff to help plan your day.
DoubleTree by Hilton Shymkent is a great choice for a stay in Shymkent. For a bite to eat, guests can check out Near East Restaurant, which serves breakfast, lunch, and dinner. Other highlights include a bar/lounge and a terrace.
At a glance
DONE
Hotel size
120 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
DONE
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s pool is closed on the last Saturday and Sunday of the month.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Babysitting*
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
No onsite parking
Free offsite parking nearby
DONE
Transfers
Airport drop off on request (available 24 hours)*
Train station pick-up*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Children stay free (see details)
Babysitting (surcharge)
Working away
Meeting room
Conference space
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Pool loungers
Facilities
Built in 2012
Safe-deposit box at front desk
Terrace
Accessibility
Elevator
Room amenities
Be entertained
33-inch TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Premium bedding
Free crib/infant bed
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Free local calls
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Near East Restaurant - This restaurant serves breakfast, lunch, and dinner.
Fees & policies
Refundable deposits
Deposit: KZT 7500 per night
Optional extras
Airport shuttle service is offered for an extra charge of KZT 4000 per vehicle. Maximum occupancy 3
Train station pick-up service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for KZT 5000.0 per day
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Canvas Hotel Shymkent
Canvas Shymkent
Hotel Shymkent
Canvas Hotel Shymkent
DoubleTree by Hilton Shymkent Hotel
DoubleTree by Hilton Shymkent Shymkent
DoubleTree by Hilton Shymkent Hotel Shymkent
Frequently asked questions
Does DoubleTree by Hilton Shymkent offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Shymkent does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at DoubleTree by Hilton Shymkent?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at DoubleTree by Hilton Shymkent?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by DoubleTree by Hilton Shymkent?
Yes, a shuttle from the hotel to the airport is available. The charge is KZT 4000 per vehicle.
What are the check-in and check-out times at DoubleTree by Hilton Shymkent?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near DoubleTree by Hilton Shymkent?
Yes, there's an onsite restaurant, Near East Restaurant.
What's the area around DoubleTree by Hilton Shymkent like?
DoubleTree by Hilton Shymkent is in the heart of Shymkent, a short 1-minute walk from Abay Park and 14 minutes' walk from Arbat Shymkent.
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Reviews
DoubleTree by Hilton Shymkent Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.4
Cleanliness
8.8
Location
8.8
Staff & service
9.0
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Dec 8, 2025
Loved my short stay. Great staff. Perfect location. Clean rooms. Decent breakfast with local delicacies.
Mukhtar
Mukhtar, 1-night trip
Verified
10/10 Exceptional
Jul 17, 2025
Very quite, very clean, good location.
Vladimir
Vladimir, 3-night trip
Verified
10/10 Exceptional
Sep 23, 2024
Courteous professional staff. Well arranged room. TV should include more English language options, e.g. Al Jazeera, BBC, CNN, MSNBC news.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Oct 3, 2023
Nice new hotel in a good location. Rooms, although small but have lots of storage space. and quite comfortable. Hotel has a small but nice/ clean spa/swimming pool.
Breakfast not included in the room price. Charging for breakfast is quite an outdated concept, almost all hotels, specially high standard hotels offer breakfast free of charge.
Leili
Leili, 2-night trip
Verified
8/10 Very good
Oct 30, 2025
Staff speak some English. Beds are comfortable. Park across the street is nice.
Bridget
Bridget, 1-night trip
Verified
10/10 Exceptional
Aug 22, 2025
nice place to have some rest
Daiho
Daiho, 1-night trip
Verified
10/10 Exceptional
Apr 16, 2026
P/P ok
Ertugrul
Ertugrul, 3-night trip
Verified
8/10 Very good
Sep 19, 2025
Easy walk to Abay Park and the Shymkent Marathon start. The welcome cookie was good.
Bridget
Bridget, 2-night trip
Verified
8/10 Very good
Apr 10, 2026
Everything fine but the prices of extra services are exorbitant for the level of life /cost of living in Shymkent. 9.000 Tenge for a breakfast per person when in the city two persons can have a breakfast for 6.000 tenge, is really out of the question. The same for massage services in the wellness area (e.g. 90.000 tenge for a massage, when I paid for a double room 50.000 tenge). Completely abnormal pricing…
Lazaros
Lazaros, 1-night trip
Verified
6/10 Good
Feb 8, 2026
Was not told about the hotel amenities, shuttle if any, no welcoming information you'd expect from an American establishment. Room seemed like it was not well kept, stained chair,
Mauricio
Mauricio, 1-night trip
Verified
10/10 Exceptional
Sep 21, 2024
Recommend more TV English news channels, e.g., BBC, A Jazeera. Otherwise, all was good.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Sep 29, 2025
Kahvaltı vasattı.
Ertugrul
Ertugrul, 3-night trip
Verified
8/10 Very good
Mar 14, 2022
Exceptional service for this part of the world. The hotel has a huge indoor pool and sauna, great for winter weather. Breakfast is a nice buffet with various international features.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Dec 1, 2019
Güleryüzlü personel temiz ve rahat konum güzel
M.Mehmet
M.Mehmet, 1-night trip
Verified
8/10 Very good
Apr 22, 2019
Excellent hotel with helpful staff, good breakfast, comfortable bed, and clean. It's located right across from Abaya Park, so that is a nice touch. They also have a fitness room and swimming pool that they are very proud of.
Changing money must be done at a bank, so you will need to walk about 5 minutes in the proper direction to do this.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Sep 20, 2018
Nice place to stay
Very nice hotel. Well trained staff
Verified traveler
3-night trip
Verified
8/10 Very good
Aug 22, 2018
People at the reception are very friendly.
Good cost/benefit ratio.
Simona
Simona, 2-night trip
Verified
10/10 Exceptional
Aug 9, 2017
Excellent service
The hotel is quote close to the Samal bus station (around 10 minutes by local bus). The room is clean and tidy. Plus, the staff are REALLY helpful, especially in helping us in register issue. Really recommended. : )
The hotel staff were helpful, the rooms extremely clean and comfortable, and the breakfast buffet was very nicely done as well. You can catch a city bus to the bus station if trying to get to Turkistan by minibus. You can also walk a few blocks to catch a city bus to the airport or one to the main train station in Shymkent. The memorial park is a few blocks away. A gem of a hotel in the city.
colin
Verified
10/10 Exceptional
Sep 28, 2015
Excellent hotel in Shymkent
Excellent hotel, in extremely good conditions, very comfortable and also very good breakfast. The front desk staff are very helpful as well.
YUE HANG
Verified
10/10 Exceptional
Jun 15, 2015
ТысАча и одна ночь
Мне понравились молодые люди в решепшене и завтрак
Вам надо обратить внимание на качество и приготовление кофе