Experience the vibrant heart of Medellín at MS Hotel Natura Express, where modern comforts meet urban charm. Enjoy continental breakfast, unwind on the rooftop terrace with stunning city views or explore nearby Poblado Park and Museo El Castillo.
Carrera 35 No 7-58 El Poblado, Medellín, Antioquia, 50021
What's nearby
Lleras Park - 3 min walk - 0.3 km
Medellín Clinic - El Poblado - 8 min walk - 0.7 km
Poblado Park - 8 min walk - 0.7 km
El Tesoro Shopping Park - 19 min walk - 1.7 km
Oviedo Shopping Center - 5 min drive - 1.8 km
Getting around
Jose Maria Cordova Intl. Airport (MDE) - 32 min drive
Poblado Station - 21 min walk
Airport drop-off service
Restaurants
CAROLINA - 1 min walk
Belisario - 1 min walk
Naan - 1 min walk
Voila Vinos - 1 min walk
The Grill Station Burger - 3 min walk
About this property
Hotel Provenza Garden
When you stay at Hotel Provenza Garden, you'll be within a 15-minute walk of Lleras Park and Poblado Park. Also, El Tesoro Shopping Park and Oviedo Shopping Center are just a 5-minute drive away.
At a glance
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Hotel size
58 rooms
Arranged over 9 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Parents must have child's birth certificate and photo ID*
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
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Transfers
Airport drop off on request(available 24 hours)*
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Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:30 AM–10:00 AM
Room service
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Wedding services
Romance packages
Facilities
1 building/tower
Built in 2017
Safe-deposit box at front desk
Television in common areas
Designer stores on site
Traditional architecture
Accessibility
Elevator
Elevator door width (inches): 70
Wheelchair-accessible path to elevator
Accessible airport shuttle
Tile flooring in public areas
Hardwood flooring in room
Room amenities
Be entertained
32-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Sleep well
Down comforter
Soundproofed rooms
Memory foam mattress
Bed sheets provided
Freshen up
Private bathroom
Soap and shampoo
Towels
Toilet paper
Stay connected
Free WiFi
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
Optional extras
Continental breakfast is offered for an extra charge of approximately COP 20000 for adults and COP 18000 for children
Airport shuttle service is offered for an extra charge of COP 120000 per vehicle. Maximum occupancy 4
Children & extra beds
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Hotel Natura Express
Hotel Natura Express Medellin
Natura Express
Natura Express Medellin
Hotel Natura Medellín Medellin
Natura Medellín Medellin
Hotel Natura Medellín Medellin
Hotel Hotel Natura Medellín Medellin
Medellin Hotel Natura Medellín Hotel
Hotel Hotel Natura Medellín
Natura Medellín Medellin
Natura Medellín
Hotel Natura Express
Frequently asked questions
Are pets allowed at Hotel Provenza Garden?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Provenza Garden?
Sorry, there's no onsite parking at Hotel Provenza Garden.
Is airport shuttle service offered by Hotel Provenza Garden?
Yes, a shuttle from the hotel to the airport is available. The charge is COP 120000 per vehicle.
What are the check-in and check-out times at Hotel Provenza Garden?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
What's the area around Hotel Provenza Garden like?
Hotel Provenza Garden is a short 5-minute walk from Lleras Park and 12 minutes' walk from Poblado Park.
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Reviews
Hotel Provenza Garden Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
9.4
Location
9.0
Staff & service
8.8
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Feb 14, 2026
room was clean,staff was freindly and location was great
Jovenny
Jovenny, 3-night trip
Verified
10/10 Exceptional
Apr 21, 2025
I have been coming to Medellin for over 2 years now and this hotel is such a perfect location. Close to everything and in a safe area! Thank you to the staff for their hospitality.
Christopher
Christopher, 20-night trip
Verified
8/10 Very good
Jul 1, 2025
The hotel is right at the middle of all the actions e.g. bars, restaurants, nightclubs etc. It’s in a very safe area in Barrio Provenza in El Poblado.
The room is so spacious. All the staff are so friendly and willing to help. The hotel is so clean. I recommend Hotel Provenza Garden and I would definitely come back to stay here if I come to Medellin.
Nakao
Nakao, 10-night trip
Verified
10/10 Exceptional
Mar 20, 2026
Excelente hotel!
Tafarel
Tafarel, 3-night trip
Verified
10/10 Exceptional
Aug 15, 2025
They are the best , front desk was excellent,, good location everything is close ,, restaurants, bars ,
Carmita
Carmita, 3-night trip
Verified
10/10 Exceptional
Dec 17, 2025
Helpful staff,courteous,
Devinder singh
Devinder singh, 2-night trip
Verified
10/10 Exceptional
Feb 10, 2026
good
Anginette
Anginette, 4-night trip
Verified
10/10 Exceptional
Sep 10, 2025
It was safe , wish if I pay for breakfast they have at the hotel
Mariela Munoz
Mariela Munoz, 4-night trip
Verified
10/10 Exceptional
Aug 24, 2025
Center of Provenza side walk and next to must of famous Restaurant.
Elvin
Elvin, 3-night trip
Verified
10/10 Exceptional
Sep 5, 2025
Excelente
Yaritza
Yaritza, 4-night trip
Verified
10/10 Exceptional
Sep 17, 2025
All excelent
Anthony
Anthony, 7-night trip
Verified
10/10 Exceptional
Apr 26, 2025
Staff is great
Rene
Rene, 3-night trip
Verified
10/10 Exceptional
Jan 7, 2026
The hotel does not have a parking garage as the street it is on is pedestrians only. Recommend when you check in to use the valet and then move the car to one of the local parking garages.
Neftali
Neftali, 2-night trip
Verified
10/10 Exceptional
Aug 24, 2025
I'm back with pleasure
Fausto
Fausto, 1-night trip
Verified
8/10 Very good
Jul 23, 2025
Nice
saul
saul, 4-night trip
Verified
2/10 Poor
Nov 24, 2025
Staff was very bad, amenities were terrible, they offer free breakfast, but do not have any kitchen facility available to cook breakfast.
Gustavo
Gustavo, 2-night trip
Verified
10/10 Exceptional
Mar 13, 2025
Perfect
Christian
Christian, 3-night trip
Verified
2/10 Poor
Nov 13, 2025
Pricing different than listed
Arrogant reception staff.
Very small rooms.
Located on a very noisy street, where taxis have no access and we had to walk thru the block full of people to get to hotel.
Carlos
Carlos, 1-night trip
Verified
4/10 Fair
May 10, 2025
The room was not clean and there was a busg (cockroach) in the room.
David
David, 1-night trip
Verified
8/10 Very good
Mar 25, 2026
No tiene refrigerador usó insulina y se tiene que dejar en un refrigerador 2 piso, una sola llave para bajar mi esposa y yo teníamos que bajar al mismo tiempo porque se apagaba la luz, para ver mi familia tenía que bajar la escalera porque si no dejaba sin luz a mi esposa, falta un espejo dentro de la habitación solo hay en el baño…… desayuno muy completo y rico personal de la mañana muy atentos
Manuel
Manuel, 3-night trip
Verified
10/10 Exceptional
Feb 17, 2026
La ubicación es muy buena,el personal muy atento el hotel se ve muy limpio
Michael
Michael, 4-night trip
Verified
10/10 Exceptional
Feb 15, 2026
Full
Sylvia
Sylvia, 6-night trip
Verified
10/10 Exceptional
Feb 13, 2026
El personal muy atento y la habitacion muy limpia, la ubicacion perfecta
Daniela Rodríguez
Daniela Rodríguez, 3-night trip
Verified
10/10 Exceptional
Feb 13, 2026
el hotel increible, buena ubicacion y super limpio, el personal mega amable, volveria !!!!!
Ryan
Ryan, 7-night trip
Verified
10/10 Exceptional
Feb 11, 2026
Tudo perfeito, localização, ambiente, limpeza, funcionários. super indico