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Hotel City Palace

3.0 star property
Hotel with restaurant, near Gateway of India

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Located in Fort, Hotel City Palace offers a warm welcome with dry cleaning/laundry services and a restaurant. Connect to WiFi, take advantage of free self parking and train station pick-up. Guests appreciate the multilingual staff.

Reviews

5.2 out of 10

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Non-smoking
  • Laundry facilities
  • Free parking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Free train station pick-up
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

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The price is CNY256
CNY268 total
includes taxes & fees
Nov 18 - Nov 19
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About the neighborhood

Map
121, City Terrace, Walchand Hirachand Marg, Mumbai, Maharashtra, 400 001

What's nearby

  • St George Hospital - 3 min walk - 0.3 km
  • Mohammed Ali Road - 8 min walk - 0.7 km
  • Wankhede Stadium - 15 min walk - 1.3 km
  • Marine Drive - 15 min walk - 1.3 km
  • Crawford Market - 15 min walk - 1.3 km

Getting around

  • Chhatrapati Shivaji International Airport (BOM) - 55 min drive
  • Chhatrapati Shivaji Maharaj Terminus Railway Station - 3 min walk
  • Mumbai Churchgate Station - 14 min walk
  • Mumbai Masjid Station - 20 min walk
  • Mumbai CSMT Station - 6 min walk
  • CSMT Station - 7 min walk
  • Free train station pick-up
  • Airport shuttle (surcharge)

Restaurants

  • ‪Pancham Puriwala - ‬1 min walk
  • ‪Aram Restaurant - ‬3 min walk
  • ‪Aaram Vada Pav - ‬2 min walk
  • ‪Prakash Dosa - ‬3 min walk
  • ‪Shree Janta Chai - ‬4 min walk

About this property

Hotel City Palace

At Hotel City Palace, you'll be just a 5-minute drive from Mohammed Ali Road and Colaba Causeway. You'll have free perks like WiFi and self parking. Also, Gateway of India and Marine Drive are just a 5-minute drive away. Public transportation is just a short walk: Mumbai CSMT Station is 6 minutes and CSMT Station is 7 minutes.

At a glance

DONE

Hotel size

    • 54 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Local laws may restrict unmarried guests from sharing a room
DONE

Children

    • Up to 2 children (9 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Free train station pick-up
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Television in common areas

Accessibility

  • Elevator

Room amenities

Be entertained

  • 21-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of INR 1500 per vehicle (roundtrip, maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for INR 700 per night
  • Airport shuttle for children between the ages of 5 and 12 costs INR 1200 (roundtrip)

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

City Palace Hotel
City Palace Mumbai
Hotel City Palace
Hotel City Palace Mumbai
Hotel City Palace Hotel
Hotel City Palace Mumbai
Hotel City Palace Hotel Mumbai

Frequently asked questions

Are pets allowed at Hotel City Palace?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel City Palace?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel City Palace?

Yes, an airport shuttle is available. The charge is INR 1500 per vehicle roundtrip.

What are the check-in and check-out times at Hotel City Palace?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Are there restaurants at or near Hotel City Palace?

Yes, there's an onsite restaurant.

What's the area around Hotel City Palace like?

Hotel City Palace is a short 6-minute walk from Mumbai CSMT Station and 9 minutes' walk from Mohammed Ali Road.

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Reviews

Hotel City Palace Reviews

5.2

5.8

Cleanliness

7.2

Location

6.0

Staff & service

5.2

Property conditions & facilities

Reviews

6/10 Good

Not the greatest.

Small dirty room. No bathroom, shared down the corridor.
2-night trip

2/10 Poor

A EVITER! HOTEL IMMONDE SALE-QUI VEUT SURFACTURER

j ai réservé cet hotel a mon arrivee a Bombay a 01h00 du matin. Le réceptionniste a voulu nous donner une chambre qui au dernier étage avec un plafond de 1.80 metre sale et qui sentait le moisi et sans salle de bain privée. Il voulait nous louer une chambre plus chere alors que sur votre site il etait convenu d avoir une chambre avec salle de bain privée. Après discussion et ennervement nous avons eu une chambre au 4 eme étage pas grande et sale ou nous avons passé une nuit très mauvaise. Au retour de notre itineraire sur l inde nous avions reservé le même hotel, cette fois le réceptionniste très désagréable n a rien voulu savoir et voulait nous donner la chambre du 6eme et a refusé de nous donner celle du 4 eme. Il nous a mis hors de l hotel à 21h00. Nous avons était obligé de trouver un autre hotel. Cet hotel est une insulte à la gentillesse des indiens et de ce pays il doit être retiré de votre site. Je voyage souvent en Asie et beaucoup en Inde et je n ai jamais vécu cette expérience avant .
MICHEL, 1-night trip

2/10 Poor

Very worst hotel....Don't go tothis..

The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
WAZEED BASHA, 1-night trip

2/10 Poor

The booking facilities are didn't get

Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
RAMSAGAR, 1-night trip

2/10 Poor

I have already given a reply through mail

Very bad experience! I had to change the room paying more!
KRISHNAMOORTHI K V, 1-night trip

4/10 Fair

I have never seen a Hotel with Common Rest Rooms.

It was terrible experience. I was not at all informed about common rest rooms.
1-night trip

8/10 Very good

Nice hotel to connect with train,bus stop. Good

I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
1-night trip

8/10 Very good

Good Location

Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.

2/10 Poor

Worst Hotel

Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.

2/10 Poor

A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.

6/10 Good

Happy

very good

10/10 Exceptional

Great Budget Hotel

Great Budget Hotel at Mumbai CST

10/10 Exceptional

Very Very good Hotel and very nice hospitality and

My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.

8/10 Very good

Nice place to stay, in front of CST

I stayed in this budget hotel twice this month. I think it is really worthwhile. It's location is good, in front of Chatrapatti Shiivagi Terminus, in Fort District. Besides that, there is a wonderful veg restaurant almost connected to the hotel. The room is clean and the shower is perfect. The Manager, Mr. Taj, is very friendly and helpful, as his staff. I recommend it.

6/10 Good

駅前にある目立つホテル

ホテルのスタッフは親切でした。また24時間入り口にスタッフがいますのでセキュリティはしっかりしてます。 部屋はエアコンが止められず、消すには主電源を落とすしかなく真っ暗になります。お湯は昼間しか出ません。窓がない部屋でしたがその分静かではありましたが、暗すぎます。 場所のせいか、値段がもう少し安ければ良いと思います。ムンバイでは仕方ないのかもしれませんが...

8/10 Very good

Good hotel close to CST station

A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.

2/10 Poor

I was not allowed to check even with government ID

I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government

4/10 Fair

Litet, billigt och centralt

Perfekt om man som vi bara ska sova ett par timmar och ta en dusch innan man tar ett tidigt morgontåg. Mkt små rum, men det funkar... Dock inget ställe att bo på flera dagar;)

6/10 Good

CST駅徒歩2分

立地は最高でした。CST駅向かいなので、コラバ地区まで散歩がてら歩いても20分です。 デラックスバスで早朝ムンバイ着だったので、7時前に荷物だけでも置かせてもらおうと思ったら、空いている狭い部屋を使わせてくれ、身じたく等に助かりました。 部屋は窓もなく、天井のファンが寒く、快適というわけではありませんでしたが、シャワーはストレスなく使えました。 ムンバイは全般的にホテルが高いので、仕方ないのかな、と思わせられるお部屋でした。

6/10 Good

Unsatisfactory

Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.

8/10 Very good

Stay at Hotel City Palace Mumbai

The stay was very refreshing after a long journey.

4/10 Fair

Too congested

Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.

6/10 Good

Complementary breakfast needs to be improved.

Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.

8/10 Very good

Although I stay there for 2 nights . All good but wifi was not working at all.

6/10 Good

'Excellent' room service

The room was spotless clean. The room window is in front of the scorching Sun in the afternoon. No A.C. can stand such heat in May. The deal was with complimentary breakfast. The breakfast is served as if obliging us like we are sort of beggars. The man on the phone is extremely rude once you say, you are supposed to get complimentary breakfast. He decided he will give us Tea and Bread butter. I asked if we can have coffee, he rudely agreed and repeated. Once again I asked if we can have toast butter instead of bread butter. He agreed murmuring something. I again asked if he can apply some Jam on toast. He rudely agreed. Again I asked if I can have any eggs in the same deal. No. He snapped. You will get only Tea/coffee and Toast, butter, Jam. Don't ask for anything else, he snapped on me. Like beggars, we accepted what was offered. Except this, other staff was courteous, expecting tips all the time, for any 'favour'.