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Toya Sun Palace Resort & Spa

4.0 star property
Family-friendly resort with spa, near Lake Toya

Choose dates to view prices

Nestled near Toyako Hot Spring, Toya Sun Palace Resort & Spa is a serene haven for relaxation. Unwind in the indoor mineral hot spring or rejuvenate with a massage at the spa, while kids enjoy the waterslide and arcade/game room. With shopping on site and multilingual staff available to help plan your stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Onsen
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Hot springs
  • Sauna
  • Steam room
  • Children's pool
  • Waterslide
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Arcade/game room

Feel at home (6)

  • Children's pool
  • Refrigerator
  • Private bathroom
  • Garden
  • Elevator
  • Flat-panel TV

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

  • Lake view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Japanese Style Room, Lake View, Non Smoking

Japanese Style Room, Lake View, Non Smoking | Living area | Flat-screen TV

Japanese Style Room, Lake View, Non Smoking

  • Lake view
  • 35 sq m
  • Sleeps 5
  • 4 Twin Futons
  • Free WiFi

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

  • Lake view
  • 35 sq m
  • Sleeps 4
  • 2 Twin Futons OR 2 Twin Beds
  • Free WiFi

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

  • Lake view
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

  • Lake view
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

  • 28 sq m
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

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9.2 out of 10, Wonderful, 660 reviews
The price is CNY1,863
CNY2,263 total
May 29 - May 30
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About the neighborhood

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 km
  • Shikotsu-Toya National Park - 1 min walk - 0.0 km
  • Lake Toya - 3 min walk - 0.3 km
  • Toyako Hot Spring - 4 min drive - 2.0 km
  • Usuzanfunka Memorial Park - 6 min drive - 3.0 km

Getting around

  • New Chitose Intl. Airport (CTS) - 94 min drive
  • Toya Station - 14 min drive
  • Koboro Station - 27 min drive
  • Ōkishi Station - 28 min drive

Restaurants

  • ‪でめきん食堂 - ‬13 min walk
  • ‪波の音 - ‬13 min walk
  • ‪Blossom Coffee - ‬11 min walk
  • ‪岡田屋 - ‬19 min walk
  • ‪Soup Curry HLAHAL - ‬12 min walk

About this property

Toya Sun Palace Resort & Spa

Toya Sun Palace Resort & Spa offers a fantastic location, putting you just a 5-minute walk from Lake Toya. Guests can indulge in massages at the spa, and Palacio serves breakfast and dinner. An indoor pool, a bar/lounge, and a sauna are other highlights.

At a glance

DONE

Hotel size

    • 324 units
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 7 PM
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking includes off-street options

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge

Traveling with children

  • Children's pool
  • Waterslide
  • Grocery/convenience store

What to do

  • Hot springs
  • Shopping

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1965
  • Garden
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 5:00 AM and 11:00 PM.

Dining

Palacio - This poolside buffet restaurant serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age.

Pool, spa, & gym (if applicable)

  • Hot springs access available from 5:00 AM to 11:00 PM

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Cashless transactions are available.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Also known as

Sun Palace Toya

Toya Sun Palace

Toya Sun Palace Hotel

Toya Sun Palace Hotel Sobetsu

Toya Sun Palace Sobetsu

Toya Sun Palace Resort Sobetsu

Toya Sun Palace Resort

Toya Sun Palace & Spa Sobetsu

Toya Sun Palace Resort & Spa Resort

Toya Sun Palace Resort & Spa Sobetsu

Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

Does Toya Sun Palace Resort & Spa offer free cancellation for a full refund?

Yes, Toya Sun Palace Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Toya Sun Palace Resort & Spa?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at Toya Sun Palace Resort & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Toya Sun Palace Resort & Spa?

Yes, there's free self parking.

What are the check-in and check-out times at Toya Sun Palace Resort & Spa?

Check-in start time: 2 PM; Check-in end time: 7 PM. Check-out time is 10 AM.

What is there to do at Toya Sun Palace Resort & Spa and nearby?

Onsite recreation at Toya Sun Palace Resort & Spa includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Toya Sun Palace Resort & Spa also has a waterslide, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Toya Sun Palace Resort & Spa?

Yes, Palacio offers pool views and poolside dining.

What's the area around Toya Sun Palace Resort & Spa like?

Toya Sun Palace Resort & Spa is located on the waterfront, a short 3-minute walk from Lake Toya.

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Reviews

Reviews

7.6

Good

7.2

Cleanliness

7.6

Location

7.6

Staff & service

7.2

Property conditions & facilities

Reviews

Verified

4/10 Fair

The facility is very old. Especially the bathroom at the own room is not clean and comfortable at all. If the hotel wants to continue the business, it is high time to renew the facility. The buffet style dinner was so so.
Koichiro, 1-night trip
Verified

8/10 Very good

お風呂からの景色が最高
サトミ, 1-night trip
Verified

6/10 Good

新しい施設と比べると不便かな
コウキ, 1-night trip
Verified

10/10 Exceptional

53年記念北海道旅

どの部屋からも洞爺湖が望め、特にお風呂は眺めといい設備や備品　清潔感何もかも素晴らしい
AYAKO, 1-night trip
Verified

10/10 Exceptional

一日中洞爺湖を眺められます。 本当に美しかった！
aya, 2-night trip
Verified

10/10 Exceptional

プールも楽しかったし食事もいろんなバリエーションでとてもおいしかったです。
MA R I K O, 1-night trip
Verified

8/10 Very good

約10年振りのサンパレス

何年振りかのサンパレスでした。ロビーや風呂が改築され綺麗で気持ち良く三日間を過ごす事が出来ました。孫たちはプールで大はしゃぎ、食事も子供も大人も美味しく頂きました。イルミネーションも美しく素敵でした。ただ連泊だったので昼ごはんを食べるレストランが無かったのでカップラーメンになりました。
1-night trip
Verified

2/10 Poor

Very old and dirty, no air conditioning. Room is too old, very ugly decoration. Just like a room with monsters. Restaurant food is also not very good. Just the new and extended area is nice!
1-night trip
Verified

10/10 Exceptional

メリークリスマス

チェックイン前にもプールや温泉を利用できるのが嬉しい。なんせプールや温泉などやりたいことがいっぱいあるから！建物全体が大きめの造りなので優雅な気持ちになれました。ご飯も美味しかったです。タヒチアンダンスが予想以上に刺激的で魅入ってしまいました(^ ^)
kaori, 1-night trip
Verified

8/10 Very good

エクスペディアの支払い方法がわからなかった
1-night trip
Verified

8/10 Very good

提供接送服務, 溫泉對湖, 好服務, 晚餐, 早餐食物種類多元化, 值得推薦, SHOP有向各式各樣啤酒....正
1-night trip
Verified

8/10 Very good

エレベーターから部屋までの距離が少し遠かった。
1-night trip
Verified

8/10 Very good

Good but old

Nice facilities but the room is a bit aged
WAI FUNG, 2-night trip
Verified

6/10 Good

費用対効果に少し疑問

ディナービュッフェは想定内でしたが、朝食のビュッフェは良かったです。部屋とプールは古くて狭い印象でした。リニューアルしたと聞いていたので少し残念。
Nobuhiro, 1-night trip
Verified

10/10 Exceptional

Hot spring facilities
1-night trip
Verified

2/10 Poor

Charged non-smoking room for Smoking room

The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Linda, 1-night trip
Verified

8/10 Very good

ロケーションは最高。花火も満足でした。 スタッフの方も、フロントの女性はとても親切でチェックインもスムーズでした。 ただ、年配の男性の方がチェックインの列を采配されていたが、あまりいけてなかった。数組しか並んでいないのに、列の管理を徹底しすぎて、リゾート気分が少し減退したのと、業務連絡の電話を列に並ぶお客様の目の前で、大声で話すのはどうかと思う。
1-night trip
Verified

10/10 Exceptional

비가 오고 안개가 끼어 풍경을 즐길 수는 없었으나, 통유리에 욕장에서도 도야호수를 볼 수 있고 노천탕이 있어 좋았다. 1시 도착하여 체크인을 가능했으나 룸으로 들어갈 수 없어 수영장을 먼저갔는데, 투숙객임에도 룸의 수건을 갖고 올 수 없다고 대여를 했다. 페이스타올, 바디타올 1세트로 300엔이었다. 수영장 내의 탈의실에는 특별한 것이 없어 수영이 끝난 후에는 물기만 닦고 대욕장 또는 룸으로 이동해서 씻어야 한다. 수영장이 넓고 후기에서도 봤지만 돌고래, 가오리 튜브를 무료로 이용할 수 있었다. 원형튜브의 경우 대여도 해준다. 4살 아이와 놀기에 부족함이 없었다. 길이별로 빨강, 노랑, 파랑 미끄럼틀이 있고 슬라이드미끄럼틀도 있어 어른들도 즐기기 좋았다. 파도풀도 시간대별로 있는데 재미있고 좋았다. 식사는 무난하였다. 뷔페로 진행하여 맛이나 양에 부족함을 없었다.
1-night trip
Verified

8/10 Very good

Nice Spa Hotel

Superb scenic view with excellent spa facilities
Wing Cheong, 2-night trip
Verified

10/10 Exceptional

環境很美
YACHU, 1-night trip
Verified

6/10 Good

不過不失

酒店比較舊，浴室設備也有點破損。 餐廳的自助餐菜式蠻多，不過食完後，衣服有很大陣油煙味。 溫泉也不錯的。
1-night trip
Verified

10/10 Exceptional

토야 선팰리스 리조트에 감동 먹었어요!

주차장에 주차해놓은 렌트카에 밧데리가 나가서 시동이 안걸렸는데 체크아웃해주신 나이지긋한 직원분이 수트에 장장구두 차림으로 눈보라가 치는 상황은 아랑곳하지않으시고 차를 가져와서 밧데리점프해주셨습니다 너무도 고마왔습니다 토야 선팰리스 프론트직원분께 너무 감사하고 다음에도 꼭 오고 싶은 리조트입니다
jeonghoon, 1-night trip
Verified

6/10 Good

改装前のフロアに宿泊したのでやはり古さは・・・ 使用しませんでしたが、特に部屋の風呂はちょっといかがなものかなと。
1-night trip
Verified

10/10 Exceptional

We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
anonymous, 1-night trip
Verified

10/10 Exceptional

ดีค่ะ ที่จอดรถไกลหน่อย ห้อง smoking เหม็นบุหรี่อย่างแรง ต้องขอ up grade ห้องถึงได้เปลี่ยนห้อง ถ้าไม่ได้คงต้องย้ายที่นอน ได้ห้องแล้วก็ดีค่ะ
Sairung, 1-night trip