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Mercure Serpong Alam Sutera

Property class: 4
Family-friendly hotel with 2 bars/lounges, near Living World

Choose dates to view prices

When you stay at Mercure Serpong Alam Sutera, you'll be within a 10-minute drive of Living World and Summarecon Mall Serpong. Guests can indulge in massages and enjoy international cuisine at Mint & Pepper, which is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, an outdoor pool, and a poolside bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free shopping center shuttle
  • Fitness center
  • Free use of bicycles
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center

For families (6)

  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The current price is CNY361
CNY437 total
includes taxes & fees
Aug 30 - Aug 31

Why we love this property

Culinary paradise
The hotel boasts a restaurant serving international cuisine poolside, a cafe, and 2 bars. Buffet breakfast includes vegan, vegetarian, and organic options.
Sleep and dine in style
Each guestroom features convenient 24-hour room service and a well-stocked minibar for midnight cravings and refreshing beverages.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board (on request)

Privilege, Room, 1 Double Bed

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a painting on the wall.

Superior Room, 1 Double Bed

7.0 out of 10
Good
(6 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Privilege, Room, 2 Twin Beds

A hotel room with a large bed, a TV mounted on the wall, a small table, and a chair.

Privilege, Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

A hotel room with a large bed, a TV mounted on the wall, a desk with a chair, and a small table with a plant.

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Double Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board (on request)

Superior Room, 1 Double Bed, Pool View

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

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The price is CNY362
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includes taxes & fees
Sep 6 - Sep 7
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About the neighborhood

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 2 min walk - 0.2 km
  • Summarecon Mall Serpong - 4 min drive - 4.3 km
  • Aeon Mall BSD City - 10 min drive - 9.2 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 11 min drive - 10.2 km
  • Blok M Square - 25 min drive - 25.7 km

Getting around

  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive
  • Halim Perdanakusuma Intl. Airport (HLP) - 63 min drive
  • Pondok Jurangmangu Station - 13 min drive
  • Pondok Betung Station - 15 min drive
  • Legok Cicayur Station - 15 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪Haidilao Hot Pot - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Marugame Udon Living World Alam Sutra - ‬7 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪SUSHI HIRO - ‬4 min walk

About this property

Mercure Serpong Alam Sutera

  • When you stay at Mercure Serpong Alam Sutera, you'll be within a 10-minute drive of Living World and Summarecon Mall Serpong. Guests can indulge in massages and enjoy international cuisine at Mint & Pepper, which is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, an outdoor pool, and a poolside bar.

At a glance

DONE

Hotel size

    • 171 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 4 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (16 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
    • Free shopping center shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference space (5920 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Dining

Mint & Pepper - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Maniz Pool Deck - This poolside bar serves light fare only. Open daily.
Mocca - This lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 208000 for adults and IDR 104000 for children
  • Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 450000.0 per night

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

Also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera offer free cancellation for a full refund?

Yes, Mercure Serpong Alam Sutera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Serpong Alam Sutera?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Mercure Serpong Alam Sutera?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mercure Serpong Alam Sutera?

Yes, there's free self parking.

Is airport shuttle service offered by Mercure Serpong Alam Sutera?

Yes, an airport shuttle is available. The charge is IDR 363000 per vehicle one-way.

What are the check-in and check-out times at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Mercure Serpong Alam Sutera and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Mercure Serpong Alam Sutera also has a garden.

Are there restaurants at or near Mercure Serpong Alam Sutera?

Yes, Mint & Pepper offers international cuisine, pool views, and poolside dining.

What's the area around Mercure Serpong Alam Sutera like?

Mercure Serpong Alam Sutera is located a short 2-minute walk from Living World.

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