The staff at Grand Residences looked after us from start to finish. It was so nice to have transportation arranged to and from the hotel, in lovely black SUVs. The room had a large crib for my toddler, with an adorable baby shark and baby blanket inside. The highlight, though, was our food experience. My little one has several food allergies, and they kindly prepared his food on a separate grill. One day I forgot to tell the waiter about his allergies, but Abel at Heaven Grill remembered us from the day before and told his coworker. I appreciate the team for making this trip an easy, stress free getaway.
Crystal
Crystal,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Really great for solo female travel!!!
Irene Chanel
Irene Chanel,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Mary
Mary,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Excellent location to relax , If you have kids , the kids club is amazing. Staff is so wonderful .
Nathalie
Nathalie,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 16 日
The staff was amazing! I’ve stayed in many resorts but the way they managed it was beyond words! I would recommend EVERYONE to stay and experience their dining, stay, and massages.
Miguel Angel
Miguel Angel,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 15 日
Ilona
Ilona,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 15 日
Great amenities for most part. They should stick to Mexican food because pizza was awful and other Italian style dishes weren’t great either but the other foods they made were good. Room service was pretty slow but property was beautiful and relaxing and staff was helpful, kind. Appreciated the extra little things done for us as we were celebrating our anniversary.
Julia
Julia,3 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 13 日
Front desk is terrible. Information provided before travel was not the same information that was provided at the front desk. My cousin phoned before my travel to inquire if I can bring her credit card to use for the deposit and customer service said No, she was advised by the customer service to just use cash. My cousin ask how much and the customer service said $400 US dollars. So before my travel my cousin bought US dollars. Check in time, the front desk said they dont accept US dollars. And she dis not accept the US dollars she reiterated not accepting the US dollars. If I donr have my Philippine bank card then I dont know if was able to check in.
RAZZEL
RAZZEL,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Nishitkumar
Nishitkumar,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 10 日
This property is grand, yet not over the top. It is comfortable and inviting.
Montoiya Wheat
Montoiya Wheat,4 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 8 日
The room and pools are very nice. However the pool basically closes at 5:00pm.
David
David,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
SOO
SOO,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 2 日
Great vacation!!
Donya
Donya,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Alejandro
Alejandro,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Amazing property very relaxed and amazing well maintained. All the staff were friendly and helpful and we loved the room and the balcony.
Russell
Russell,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 28 日
Guillermo Valdes
Guillermo Valdes,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Great experience from beginning to end. We were picked up from the airport by Mario and he helped us with our luggage. It was about a 30 minute ride to the hotel, but we talked to him the entire time. He is a great guy.
Caren was our personal concierge and she helped us plan out our stay. Thanks to her, we went on an amazing snorkling tour.
Lo mejor de todo es que tenian albercas para los adultos, los niños, y familias. Nos hicimos amigos de unos 3 bartenders y eran los mejores.
Todos los empleados eran muy buenos.
Esperamos regresar algun dia.
Anthony
Anthony,5 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 24 日
Antonio
Antonio,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Matthew
Matthew,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Water stopped working in my room and it was annoying because the toilet would not flush.
Tina
Tina,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 15 日
The property is excellently located at the convenient location near the airport and in the center of all the activities Cancún have to offer. I had the best margaritas and shrimp tacos. The hospitality from the staff is like Hollywood. The food is delicious and a wide varieties to choose from. There’s different activities to do everyday.
Jhaman
Jhaman,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Amazing place to stay and get away. Everything from the food to the staff were amazing.