We chose this hotel based on the positive reviews and photos we saw on Expedia, but our stay was a major disappointment. Our "Comfort Room," which looked nice online, was nothing like the photos. The room itself was very small, outdated, and badly in need of a refresh. The bed was unsuitable for two adults, and the bathroom was so cramped we could barely move, with the door hitting the toilet and sink.
Noise was a serious issue that made it impossible to sleep. We could hear everything from our neighbor's room and the loud refrigerator in our room made a constant, disruptive noise. Despite being told we'd have a "wonderful room," our view was very poor.
When we spoke with the reception staff about our concerns, we were met with an unhelpful response. We were told by one staff member that the hotel manager would not move us to a better room, even though they had availability. The only option offered was to pay an additional 100 EUR, which we found to be an unreasonable and unacceptable demand for a hotel that did not meet its advertised standards. Our experience with the room and the uncooperative staff significantly impacted our holiday. We will never recommend this place.