In the heart of St. Helier, Norfolk Hotel offers a charming retreat with a beautiful garden and an outdoor pool. Enjoy breakfast at Dining Room, unwind on the terrace or challenge yourself at the arcade/game room.
When you stay at Norfolk Hotel, you'll be in a great location, within just a 10-minute walk of St. Helier Central Market and Howard Davis Park. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other features include a terrace and a garden.
At a glance
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Hotel size
100 rooms
Arranged over 4 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
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Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Restaurant
Bar/lounge
What to do
Pool table
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
An outdoor pool
Arcade/game room
Traditional architecture
Accessibility
Elevator
Room amenities
Be entertained
19-inch LED TV
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Sleep well
Free crib/infant bed
Freshen up
Private bathroom
Hair dryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
Special features
Dining
Onsite venue - This restaurant serves breakfast and lunch.
Fees & policies
Policies
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Norfolk Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel Hotel
Norfolk Hotel St. Helier
Norfolk Hotel Hotel St. Helier
Frequently asked questions
Does Norfolk Hotel offer free cancellation for a full refund?
Yes, Norfolk Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Norfolk Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Norfolk Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Norfolk Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Norfolk Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 10 AM.
What is there to do at Norfolk Hotel and nearby?
Norfolk Hotel has an outdoor pool and an arcade, as well as a garden.
Are there restaurants at or near Norfolk Hotel?
Yes, there's an onsite restaurant.
What's the area around Norfolk Hotel like?
Norfolk Hotel is a short 15-minute walk from Port of Jersey and 6 minutes' walk from King Street.
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Reviews
Norfolk Hotel Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
8.6
Location
9.4
Staff & service
8.0
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was well-organised, tasty, and offered a great choice with swift service. (4 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Breakfast
Room
Towns
Location
Value
Entertainment
Reviews
Verified
8/10 Very good
Jul 9, 2025
A friendly hotel in an excellent location
David
David, 5-night trip
Verified
8/10 Very good
Sep 28, 2025
Handy for the town centre. A bit dated inside but the room was comfortable & clean & the breakfast was good..
David
David, 3-night trip
Verified
10/10 Exceptional
Jun 29, 2025
We had a wonderful stay at Norfolk Hotel! It was very clean and cozy and the staff were very kind and accommodating. I highly recommend it and plan to stay there again for our next visit to St Helier.
Karen
Karen, 1-night trip
Verified
10/10 Exceptional
Apr 26, 2025
Very gd location , service excellent
John
John, 4-night trip
Verified
10/10 Exceptional
May 12, 2025
The hotel has a great location being very close to the centre where the shops and restaurants are locate.
The hotel beds were comfortable and the room very clean. The staff goes out of their way to make the stay pleasant.
I would stay here again when I am in Jersey.
Huong
Huong, 3-night trip
Verified
6/10 Good
Jun 11, 2025
Very central in Jersey close to the beach
Wellington
Wellington, 3-night trip
Verified
10/10 Exceptional
May 10, 2025
Lovely hotel, well worth a stay.
Close to Howard Davis Park, less than 10 min walk to town centre. Bus stop outside hotel. Clean and very friendly hotel. We will stay again.
Anne
Anne, 4-night trip
Verified
8/10 Very good
Jun 12, 2025
Dave and Jackie
Overall a pleasant stay, bed could have been better as it was 2 beds put together as a double.
Food and staff were excellent
David
David, 2-night trip
Verified
8/10 Very good
May 14, 2025
The hotel was clean, room was comfortable, staff were polite and it was good value for money. However it was really dated - the hotel, room and breakfast all felt we were back in the 1970s.
Alison
Alison, 3-night trip
Verified
8/10 Very good
Jul 22, 2024
Good meals, promptly served.
Owen
Owen, 6-night trip
Verified
8/10 Very good
Jul 14, 2025
Clean & tidy
Justin
Justin, 2-night trip
Verified
8/10 Very good
Sep 26, 2024
It’s a good hotel some of the room facilities are pretty basic. It is dated in areas having said that for a short stay it is good value and well positioned to visit Sy Helier easily walking
Alan
Alan, 1-night trip
Verified
8/10 Very good
May 20, 2025
A bit tired
Rooms were a little bit tired. Shower was not the best, very slow and difficult to adjust.
Staff were fantastic, very welcoming.
Angela
Angela, 4-night trip
Verified
8/10 Very good
Sep 25, 2023
overall a good hotel
Close to town, friendly staff, clean and comfy room. The breakfast was nice but the cooked breakfast was not self- service. Around the hotel there were plenty of seating areas. Some form of entertainment was held each evening. Although there was a lift to the upper floors, there were however a lot of stairs. The adjoining wall was paper thin or we just had a very loud neighbour.
Jane
Jane, 1-night trip
Verified
8/10 Very good
Jun 20, 2025
Hotel staff were very friendly and helpful
Service for breakfast and dinner was very good.
Hotel was comfortable and clean. Spacious room.
Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.)
The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day.
No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm.
The breakfast and dinner are simple, limited variety. However the food we had was very good.
Mitzi
Mitzi, 4-night trip
Verified
8/10 Very good
May 11, 2026
We were made welcome in the hotel and would definitely stay again
Robert
Robert, 3-night trip
Verified
10/10 Exceptional
Oct 5, 2025
A great Hotel to stay near the shops, friendly staff, parking, bar & clean tidy rooms. Worth going back to stay again.
Simon
Simon, 3-night trip
Verified
10/10 Exceptional
Jun 16, 2024
Great location for one night stay.
Javier
Javier, 1-night trip
Verified
10/10 Exceptional
Sep 30, 2025
So friendly and welcoming
Old style, old fashioned service, in a positive way, values and hospitality a plus
anne
anne, 1-night trip
Verified
10/10 Exceptional
Jul 25, 2022
Perfect location
Perfect stay for our trip, very central and staff were accommodating and friendly.
Basic hotel but has everything we needed.
Arlene
Arlene, 3-night trip
Verified
8/10 Very good
Jun 2, 2023
Great location
Overall a great stay. Hotel is situated in a great location. Decor in rooms are dated, but the cleanliness and the staff make up for this. Would recommend as a good base to explore the Island.
John
John, 4-night trip
Verified
6/10 Good
May 23, 2025
Clean and comfortable hotel. Food choice was limited.
Andrea
Andrea, 4-night trip
Verified
6/10 Good
May 22, 2025
A 10 min walk into centre bus station where you can access anywhere in the island.
Julie
Julie, 2-night trip
Verified
8/10 Very good
Jul 26, 2022
Old style vibe, staff excellent
james
james, 1-night trip
Verified
8/10 Very good
Oct 4, 2022
Good clean basic hotel. Good location. Staff friendly and helpful.