Does Fletcher Wellness - Hotel Leiden offer free cancellation for a full refund?

Yes, Fletcher Wellness - Hotel Leiden does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Fletcher Wellness - Hotel Leiden?

Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 9:30 AM.

Are pets allowed at Fletcher Wellness - Hotel Leiden?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Fletcher Wellness - Hotel Leiden?

Yes. Self parking costs EUR 17.50 per day.

What are the check-in and check-out times at Fletcher Wellness - Hotel Leiden?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Fletcher Wellness - Hotel Leiden?

No, this hotel doesn't have a casino, but Holland Casino Scheveningen (20-min drive) is nearby.

What is there to do at Fletcher Wellness - Hotel Leiden and nearby?

Fletcher Wellness - Hotel Leiden has a spa and an indoor pool, as well as a steam room.

Are there restaurants at or near Fletcher Wellness - Hotel Leiden?

Yes, there's an onsite restaurant, Restaurant Twelve.

What's the area around Fletcher Wellness - Hotel Leiden like?

Fletcher Wellness - Hotel Leiden is in the heart of Leiden, a short 2-minute walk from Leiden Central Station and 16 minutes' walk from Hortus Botanicus. Travelers say this hotel is in a good location.

Fletcher Wellness - Hotel Leiden, The Hague: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 4, 2025

nice place

would have like to have known spa was non bathing suit, before I bought a pair of swimming trunks

rory, 1-night trip

4/10 Fair

Aug 31, 2025

Clarity required on no clothes in wellness area!

I booked this for a family trip to Dutch GP and Leiden being recommended as a lovely city and convenient for getting to Zandvoort but allowing a quick get away at end. Booked hotel because of pool, sauna and wellness area. However, it was only on arrival that it was explained that outside of 08.00 to 9.30 wellness area is aux natural. That is fine but if this had been clearly stated on hotel description i would have saved money and gone elsewhere. Paid for facilities that as a family we couldn't use. Feel really disappointed, especially as room and bed was actually great.

Terry, 2-night trip

4/10 Fair

Jun 23, 2025

The pool and wellness was closed which we were not informed about in advance. We were very disappointed. In the bathroom we had a flood when we had a shower.

Gisela, 2-night trip

10/10 Exceptional

Feb 5, 2024

amazing facility with a great view over the Leiden skyline with its distinctive churches from the swimming pool at the 11th floor.

Wilhelmus, 1-night trip

10/10 Exceptional

Apr 30, 2023

Very convenient for travel. Staff excellent and friendly. Breakfast good. Bed comfortable. Did not like shower door.

Graham, 4-night trip

8/10 Very good

Apr 26, 2024

Terrible internet but great lication

Logan, 2-night trip

6/10 Good

May 4, 2025

This hotel is right next to the train station and it was very quiet, and very handy. The hotel was a bit awkward as it was associated to the wellness centre, a residential care facility and next door to the Leiden university medical centre. There were often patients in the hallway outside of our hotel room. Some were elderly, some were confused. It was a bit unusual. Staff were fine but it seemed a bit off that we had flown flown overnight on a 10 hour flight arriving at 2pm middle of the week and that our room wasn’t ready, but another room exactly the same room available and was and it would be an extra 25€. At that this point I was exhausted and paid the 25 and stumbled into bed for a rest.Room was clean and tidy, bed was very soft.

Lisa, 3-night trip

2/10 Poor

Aug 7, 2023

Good Spa bad hotel

Great location just a bad hotel. Customer service was trained by Atilla the Hun. Just plain bad

Kevin, 1-night trip

6/10 Good

Jan 17, 2025

Great location is strongest feature

The hotel is very 3 star basic: clean, limited amenities (soap, towel, hair dryer, coffee). Lacking sufficient electrical outlets, USB/C connections. Walls are thin (you hear every cough in corridors and neighboring rooms) and rooms are situated on floors where there are active businesses operating like physiotherapy studios. That raised for us questions about security since anyone can come up the elevator. Want a gym, spa, or simple breakfast? Expect to pay lots of extras, diminishing the value for money.

Elizabeth, 1-night trip

2/10 Poor

May 1, 2024

not good

We didn't feel hospitality with them. Passersby could come directly to the door of the hotel room, which I felt was unsafe.

1-night trip

2/10 Poor

Aug 22, 2022

blocked sink, leaking shower, no soap...

The bathroom sink was blocked, the hairdryer was covered in a thick layer of dust, the shower leaked over the bathroom floor and for soap we had to walk between the wall mounted container on the sink and back to the shower. I did not dare try to spa after seeing the poor condition of the bathroom. Stay in the IBIS across the street for half the price - it does not pretend to be fancy but they do clean.

3-night trip

2/10 Poor

Sep 23, 2023

The amount charged exceeded the price I initially

During check-out, I was charged a room rate that was significantly higher than the online booking price. It was only afterward that I realized the mistake and had to return to the hotel to have it corrected. It was a truly disappointing and careless experience. Otherwise, my room was okay.

1-night trip

4/10 Fair

Sep 23, 2023

Terrifying experience in the elevator

I was assigned to a remote area on the 11th floor, which required a long walk. However, the situation became alarming when, after midnight, around 11:00 PM, I got stuck in the hotel's elevator. When I reached the 11th floor, the elevator doors wouldn't open, and the elevator itself was immobile. I was stuck for nearly ten minutes before the elevator automatically descended to its original floor. It was a terrifying experience.

1-night trip

6/10 Good

Aug 29, 2024

Most important to know if you want to use the pool/spa: you are REQUIRED to be nude. Except for 8AM-9:30AM, you are not allowed to wear a bathing suit, and also have to pay an additional daily 32 Euro fee. The fee is in the fine print on Expedia, but the "nude" part was not. Fine if you know in advance, but an unfortunate surprise if you're with kiddos whose culture is not accustomed. Other than that, on the ground floor signage was almost invisible and it looked barren and abandoned at 7pm. The door to street was broken and propped open with plywood. It took us wandering into the elevator to comprehend that reception was on the 12th floor. The room was comfortable but had stains on the carpet and window sill. Views over the city were nice, and it's quiet. Very business-y. No charm, but it's not made for that. It's a minute from the train station, but you have to walk all the way around the station to get to the main part of the city. Overall, not bad but don't let the nice pic of the spa lure you unaware.

Kevin, 3-night trip

2/10 Poor

Apr 16, 2024

Nothing went well at my visit to the Fletcher Hotel except the pool (only 8-9:30 free access for guest) The room wasn’t clean properly, still rubbish from the previous guest in the bin. The soap dispenser in the shower was removed, I have to ask for some soap to shower. The fridge disconnects when you leave the room since you need to take the card with you, I thought fridges were supposed to be in ALL the time otherwise food will go bad, I asked for an extra card to leave it on, guess what the cleaner person removed so when I came back the fridge was off, a potential food poisoning opportunity. The phone in the room didn’t work so every time I have to walk to reception to complaint and ask for things. Some of the girls at reception were not useful at all. I emailed the Fletcher hotel and chain, still waiting for a response. I think I should be entitled a refund

Maria, 3-night trip

10/10 Exceptional

Nov 8, 2025

Fica na estacao de Leiden. Passou por reforma na recepção e por uma manutenção geral do SPA com Nova iluminação e sauna especifica para ritual de sauna. Gostei do rigor dos Mestres de sauna na uso das tolhas durante as infusão no novo ambiente. Lembrando, que pela cultura local, a sauna é sem roupa.

FLAVIO JOSE, 3-night trip

8/10 Very good

Oct 28, 2025

Confortável

flavio, 3-night trip

8/10 Very good

Aug 29, 2025

Gutes Preis-Leistungsverhältnis, sehr zentral

Zentrale Lage, dennoch recht ruhig in der Nacht. Parkplatzsituation in der Tiefgarage sehr gut. Schönes Zimmer, nicht mehr immer alles perfekt in Schuss, aber gut. Frühstück und Wellness nicht genutzt.

1-night trip

6/10 Good

Aug 17, 2025

Die Betten haben ihre beste Zeit schon länger überschritten. Das Frühstück war lecker allerdings würde ein bisschen mehr Abwechslung sehr gut tun. Ansonsten war alles okay.

Frank, 3-night trip

6/10 Good

Aug 16, 2025

Betten waren ranzig und das Zimmer ist nicht gut sauber gemacht worden.

Murat, 3-night trip

4/10 Fair

Aug 14, 2025

Did not get the room we booked

We did not get the room we were suppose to have. There was only I bed there instead of three as booked. I even had to pay extra for a room we did not get. We were too tired to talk to the staff about it when we arrived. It’s was only one duvet in the room as well. The room was not really comfortable either. The personal staff was nice and the swimming area was beautiful. But we booked the hotel To relax in the spa area with my son. Sadly they only have open between 8-9.30 which is not informed before you come. This is a bit treaky. Also there is no free parking and it cost 18 euro to park there for a whole day.

Inia Maria R, 1-night trip

8/10 Very good

Aug 11, 2025

Liften zijn een drama. Niet handig als je in het hotel zit en je moet maar de parkeergarage, iedereen gebruikt dezelfde lift, saunagasten, kantoorpersoneel. Ook moet je dwars door het hotel om op de 11e verdieping te komen, minder fijn als die gasten tegen de 80 jaar lopen...

Marc William, 2-night trip

10/10 Exceptional

Aug 5, 2025

I servizi sono tantissimi e sembrano tutti di un ottimo livello, purtroppo ero solo di passaggio e non ho avuto occasione di provarli. Oltre alle sale meeting, la spa, il ristorante e la sala colazioni la struttura sembra condivisa con altre proprieta, si trova ai piani piu alti di un palazzo dal quale si entra da una specie di centro commerciale e ci sono anche dei negozi. Hotel moderno ed in ottime condizioni, camere spaziose, la doccia era grandissima! Perche non metterci anche una seduta visto che lo spazio non manca? Ottimo pernottamento!

Marzia, 1-night trip

8/10 Very good

Jul 18, 2025

Not bad

All was good, only thing is you could only use the pool in the morning for an hour and a half.

Matthew, 1-night trip

4/10 Fair

Jun 29, 2025

Failure to inform beforehand about renovations and non functioning facilities

Ernst, 1-night trip

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