The microwave was broken, which I reported immediately upon check in. We stayed for 2 days an no solution was given. This may seem insignificant but as I explained to the staff- we booked the room based on large fridge and kitchenette to prep all meals for our stay. So not having a microwave we were counting on meant spending hundreds of dollars extra on food for my family's stay. I also reported the microwave on checkout and no consolation prize was given, despite the large sign on the way in that if a customer isn't happy they will be given a full refund. I would have been satisfied with a room swap or plugging in a new microwave in during our stay!
Negatives besides the microwave-
Pool was dirty, not cleaned daily.
Pull out sofa bed was very uncomfortable, would not recommend using as your main bed, not even for children.
On the positive side- Room was clean, housekeeping staff were friendly, gym was well stocked with weights, and breakfast was decent. However, adding vegan options would have been a big plus.