Does Senses Quinta Avenida By Artisan Adults Only offer free cancellation for a full refund?

Yes, Senses Quinta Avenida By Artisan Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Senses Quinta Avenida By Artisan Adults Only?

Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.

Are pets allowed at Senses Quinta Avenida By Artisan Adults Only?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Senses Quinta Avenida By Artisan Adults Only?

Sorry, there's no onsite parking at Senses Quinta Avenida By Artisan Adults Only.

Is airport shuttle service offered by Senses Quinta Avenida By Artisan Adults Only?

Yes, an airport shuttle is available. The charge is MXN 1233 per person roundtrip.

What are the check-in and check-out times at Senses Quinta Avenida By Artisan Adults Only?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Senses Quinta Avenida By Artisan Adults Only?

No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.

What is there to do at Senses Quinta Avenida By Artisan Adults Only and nearby?

Have fun with nearby activities like cycling and scuba diving. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Senses Quinta Avenida By Artisan Adults Only also has spa services.

What's the area around Senses Quinta Avenida By Artisan Adults Only like?

Senses Quinta Avenida By Artisan Adults Only is a short 4-minute walk from Playa del Carmen Main Beach and 4 minutes' walk from Mamitas Beach.

Senses Quinta Avenida By Artisan Adults Only, Playa del Carmen: Hotel Reviews, Rooms & Prices

8/10 Very good

Mar 18, 2025

Great place to stay in playa del carmen, specially if you like to walk late in the 5th, you can go and enjoy the commercial places in that avenue and go back easily.

Luis, 1-night trip

6/10 Good

Feb 28, 2024

The rooms are nice, lots of restaurants nearby

Joel, 4-night trip

6/10 Good

May 15, 2025

luis fernando, 1-night trip

8/10 Very good

Jan 6, 2025

Everything was great. The only inconvenience was no hotel reserved parking area!

ali, 3-night trip

10/10 Exceptional

Jun 9, 2023

The receptionist was amazing assisted in getting us a taxi to the hotel very friendly and courteous!!!!!

laura, 2-night trip

8/10 Very good

Jan 8, 2025

A clean luxyru hotel with a nice pool area

A cool luxury hotel. The balcony was nice and had a good view. The pool area was very nice and clean. The shower and toilet were very good. The bed was very good and big! The hot tub in the room was a bit dirty, so we didnt use it. In the room wifi was very weak, sometimes not at all (could be due to windy weather) Location a bit weak for our needs.

2-night trip

8/10 Very good

Sep 26, 2024

Key system was broken, so staff must open the door for us however FD staff was very helpfull

ODRACIR, 5-night trip

8/10 Very good

Aug 1, 2025

Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.

Oscar, 5-night trip

10/10 Exceptional

Apr 24, 2023

Edwin, 3-night trip

6/10 Good

Apr 12, 2023

No facecloths refrigerator didn’t work and had to go back to my original roomI booked because upgrade was horrible

Henry, 3-night trip

6/10 Good

Feb 10, 2024

Good Hotel for short stay !!

This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.

yoel, 4-night trip

2/10 Poor

Jan 28, 2024

-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!

6/10 Good

Dec 17, 2022

This property is not for light sleepers. Constant thumping from downstairs bar at night time heard in two different rooms I was given in. The interior room is slightly less but it is still heard. The beds did not seem hygienic—sheets were so old they were practically see through and had lots of stains. Pillows did not have pillow covers just pillowcases directly on the pillows. I showed the front desk and asked if she would sleep on those sheets…she didn’t answer. Good facilities but sadly they need to make small investment on their soft product.

2/10 Poor

Dec 28, 2022

The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.

10/10 Exceptional

Oct 15, 2025

Todo muy limpio y personal muy amable

KARELIA, 3-night trip

6/10 Good

Aug 16, 2025

Nos recibió una Argentina hermosa y muy dispuesta a ayudar , todo bien cómodo y lindo el lugar Si piensas descansar de 9-12 pm No es el lugar porque se para un señor desafinado a gritar porque el talento de cantar se le fue h es bien molesto Por todo lo demás está bien y céntrico Comer al rededor es carísimo Pero puedes ir al Fogón , que es tradicional de tacos y va gente del pueblo que es lo más económico que vimos en cuanto a restaurantes Tienes a unos 5 minutos caminando chedraui 100% recomendado , cuando lo descubrimos fuimos a desayunar y comer ahí , y es menos que cualquier otro lugar Guarda tu dinero para las excursiones y come aquí lo hay todo . Si un expreso cuesta en la calle 80 pesos Ahí cuesta 35 Y todo los demás es mucho más barato

Yoanna, 3-night trip

6/10 Good

Aug 14, 2025

Buena atención pero malas instalaciones

La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.

Gerardo Ramón, 2-night trip

8/10 Very good

Aug 11, 2025

Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable

Miguel, 2-night trip

10/10 Exceptional

Jul 29, 2025

El hotel más conveniente de Playa del Carmen.

Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.

Gabriel, 2-night trip

10/10 Exceptional

Jul 18, 2025

Very convenient with super nice staff.

GORDON, 4-night trip

10/10 Exceptional

May 13, 2025

It was an enjoyable experience

Gerald, 6-night trip

8/10 Very good

Apr 27, 2025

Cómodo y limpio

Brandon, 1-night trip

6/10 Good

Mar 27, 2025

La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.

8/10 Very good

Mar 6, 2025

La Quinta Ave

The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.

ROLANDO, 6-night trip

2/10 Poor

Mar 3, 2025

Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.

Sheila Rodríguez, 2-night trip

Senses Quinta Avenida By Artisan Adults Only

Choose dates to view prices

Photo gallery for Senses Quinta Avenida By Artisan Adults Only

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

Check availability for these dates

Double Room Superior

Double Room Deluxe

View all photos for Deluxe Room

Deluxe Room

Highlights

View all photos for Deluxe Suite (with Jacuzzi)

Deluxe Suite (with Jacuzzi)

Highlights

View all photos for Elite Suite, 1 King Bed, Hot Tub

Elite Suite, 1 King Bed, Hot Tub

Highlights

View all photos for Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds

Highlights

View all photos for Double Suite Junior with internal view

Double Suite Junior with internal view

Double Room Standard

Similar properties

La Pasion Hotel Boutique by Bunik

About the neighborhood

What's nearby

Getting around

Restaurants

About this property