We initially booked our stay at Harmony Suite, but after checking in we experienced several issues. We tried to resolve them with the manager, but unfortunately the discussion wasn’t helpful and nothing was resolved. Because of that, we decided to cancel our reservation.
After leaving, we went to Residence Inn and spoke with the manager there. From the moment we arrived, they took great care of us. The staff was welcoming and professional, the room was excellent, and everything,from the service to the food was outstanding.
Residence Inn will definitely be my new place to stay whenever I visit. A big thank you to everyone on the team for turning a stressful situation into a great experience.
Also worth mentioning: when we were having trouble earlier, Hotels.com wasn’t much help, and we couldn’t rely on them for support.