My overall experience was a good one, with the exception of three things: 1. When I checked in I was thirsty, and told I could not have complimentary water because it was for guest who booked directly with the hotel itself, and not through a booking service. I was offended because the mere fact that I selected to say at your hotel should have been welcoming in itself, because I could have chosen to spend my money elsewhere and not at Hampton. 2. I attempted to use the business office, I needed to print document, but the front desk clerk and I could not get the service to work. 3. I wanted to do laundry, but found out they did not have any laundry products available. They had been out for some time, and didn't know when they would get any in stock. I was appalled that the acting manager Amiyah read her response to me from a script directing me to go to other hotels in the area to buy laundry supplies.