Booked well in advance for me and my family, prepaid and non refundable, for two nights.
Our flight was delayed, we missed the connecting flight and informed the hotel to arrive first for the second night at 2100. Following day, the day of the delayed check in, the hotel informed us at 1400, that due to their no-show policy they had already given our room to someone else, not willing to refund any money and leaving us to choose from left hotels in Lissabon that night, looked like high demand, starting from 1300,-€ a night for a standard B&B hotel.
The no-show policy was nowhere desclaimed on hotels.com and for us therefore pure scam. Finally we had to go to Peniche to find suitable accommodation for a ok price.